Five problems related to automatic transmission gear indicator have been reported for the 2018 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2018 Jeep Cherokee based on all problems reported for the 2018 Cherokee.
Display indicates "service shifter" and all lights on gear selector are lit (prnd). This occurred at 30,000 miles (code u1465 and p1c86-1d) and was serviced by the dealer. Dealer replaced the shifter. Issue is reoccurring at 50,000 miles.
The service shifter notification came up on the dashboard screen while the vehicle was in motion on the highway, unable to be cleared, and all red lights on shifter were lit up. (prnd) after stopping, turning off vehicle and restarting cleared the message, however, vehicle also continues to jerk in between gears.
Purchased a 2018 Jeep Cherokee in may of 2019. A few months in to ownership I had an odd occurrence where all of the lights on my gear shift prnd were all lit up red. And the warning notation on dash said "service shifter". It was alarming but happened once or twice over a period of several months so I thought it was a fluke or mishap. Fast forward to March of 2020, right under a year of ownership and the service shifter problem has become near constant. I will hear a 'ding' in the middle of driving, sometimes at high speeds on the freeway, the gear shifter will turn all red again and the message appears on screen. While this is happening you cannot get anything else to come on the screen. . . . Fuel economy or speed, which I use regularly in my vehicle. ---I contacted my dealership and was told there are no active recalls on this vehicle and that I am out of basic warranty and the powertrain warranty would only cover engine/transmission, thus not helping me in this situation. After hearing that from them I decided to look up this issue online and imagine my surprise to see I am not alone with this issue. I came across numerous similar complaints. Please look into issuing a recall for this issue as it comes on suddenly and is startling when you are driving and it happens. It has become quite an unsettling experience driving this vehicle that I have owned less than a year.
Vehicle was in motion. Screen displays service shifter. All lights on the prndl next to the shifrer are lit simultaneously.
Service shifter dash warning comes on while driving. At the same time, the prnd lights on the gear selector light up. The notification clears and the lights turn off when the vehicle is shut off and restarted; however, the notification will appear again intermittently. The vehicle has been serviced for this issue three times and will go in for another service to resolve this issue on Wednesday, July 29. As of now, the vehicle has not been repaired and the warning light still comes on.