general problems of the 2018 Jeep Cherokee - part 1

The contact owns a 2018 Jeep Cherokee. The vehicle was repaired under NHTSA campaign number: 25v011000 (power train); and the vehicle jerked while driving before the vehicle lost automotive power. The vehicle was coasted to the shoulder of the roadway, where only reverse(r) functioned as designed. The vehicle was restarted but failed to operate as intended. The vehicle was towed to the dealer, where the failure was associated with the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 130,000.

My Jeep veers left and right sharply while I drive. It does not take off pulling into traffic-I have to wait for total total clearance-there is no take off. My gas tank was filled three days ago and it is already below 50%. I drive 7 miles to and from work Monday-Friday, nowhere else. I have avoided several accidents due to these problems. These problems happen everyday. I have take it in to my Jeep dealership-hendricks at least four times over the years and they drive it, say they find nothing and return it to me to bring back if the problems arise again. Help before this car kills me.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train). While driving at 30 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact exited the freeway and was driving uphill when they heard a loud pop coming from the front of the vehicle. The vehicle failed to accelerate, and the contact was unable to move the gear shifter or turn off the vehicle. The vehicle rolled to the side of the road. The contact removed the foot from the brake pedal, and the vehicle rolled backward with the gear shifter in park(p). The parking brake failed to function as intended. The contact depressed the brake pedal several times, and the vehicle failed to stop. Once the vehicle was pulled over onto gravel on the side of the road, the vehicle stopped. The message “service 4wd” was displayed, and the power transfer unit (ptu) warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (ptu) had failed. The vehicle remained at the dealer unrepaired. The dealer informed the contact, and the manufacturer requested that the dealer release the vehicle back to the owner. The contact was informed that two fault codes were retrieved; however, another code was not displayed, and the manufacturer stated that since the other code was not displayed, the VIN was not associated with NHTSA campaign number: 25v011000 (power train), and that the recall repair would not be performed. The vehicle was not repaired. The failure mileage was approximately 143,000.

- the ptu has been making a grinding noise, and the car feels different to drive. - other issues with a different model of this ptu involve the car rolling out of park or losing driving power while in motion. I do not believe this is an isolated issue with my vehicle, due to looked at forums and communities online with people having the same issue as me. This could put other drivers and me on the road at risk. - grinding noise identified as ptu by ase-certified tech. - vehicle to be inspected by dealer 3/3/26 -do not remember the date of first hearing the noise, but it has been present for a few days. Noise varies from super loud to absent. No warning lamps prior to failure or present.

Hi I bought a Jeep Cherokee trailhawk 2018 at gm motors (old bridge), I have on open recall and I take it to the dealer, Jeep Dodge Chrysler located at bloomfiel, I talked to tony the supervisor and they refused to fix it,this incident happened last July he told me come back in 6 months so in December when I get there he told me they have a lot of work call them in January, and when I call them last month they told me this recall have been released that was a lie, he told me any Jeep Dodge Chrysler have this part anywhere in the country, I said oky I can try to get it I don’t have to pay for the installation he said no cause the part should from Chrysler, when I didn’t know yet if it was a recall whe I saw the light 4wd svc coming up on my dash board he tried to charge me 1300$ for a recall they should repair for free.

The ptu (power transfer unit) failed on my 2018 Jeep Cherokee causing awd system malfunction. The dealership diagnosed the failure and advised repair. However, the replacement part is on national backorder with no estimated delivery date, and I was told it may take several months. The vehicle is not reliably drivable and I am left without transportation despite a known defect. Numerous owners are reportedly waiting for the same part. This represents a safety concern and failure to provide a timely repair remedy.

Service 4wd indicator showing ptu issue. My vehicle is not included in the recall, but this issue seems to be the same one noted.

The contact owns a 2018 Jeep grand Cherokee. The contact research was made aware of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that there no recall associated with the VIN. However, the contact stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

1. The power transfer unit (ptu) and transfer case have failed. The vehicle was initially suspected to have a wheel bearing issue due to a howling noise during the test drive. However, after purchase, the noise worsened significantly. An independent repair shop diagnosed the vehicle and confirmed that the transfer case and bearings are defective and unsafe. The vehicle is currently at the dealership and is available for inspection upon request. 2. I was informed by a certified mechanic that the vehicle is unsafe to drive and poses a significant risk of crash due to transfer case failure. Failure of the transfer case and ptu can result in sudden loss of power, drivetrain lockup, or loss of vehicle control while driving. This placed my safety, my child’s safety, and others on the road at serious risk. I was specifically instructed not to drive the vehicle due to the hazard. 3. Yes. The problem was confirmed by both an independent repair shop and the selling dealership. The dealership acknowledged there is an active recall related to the ptu/transfer case and ordered a replacement transfer case. However, they stated the part is on national backorder with no current estimated availability due to the recall. 4. The vehicle has been inspected and diagnosed by an independent repair facility and is currently at the dealership where it was purchased for further inspection and recall-related repair. The dealership has acknowledged the recall and the need for transfer case replacement. 5. Yes. The primary symptom was a loud howling or whining noise coming from the drivetrain area, which began before purchase and was reported to the dealer during the test drive. The dealer initially stated it was a wheel bearing issue. After purchase, the noise progressively worsened over several weeks, leading to the diagnosis of transfer case failure. No warning lights appeared, but the audible noise was severe and consistent.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the “service 4-wd” warning light was illuminated. While driving at various speeds and accelerating, there was a clunking sound coming from underneath the vehicle. Additionally, the mileage was flashing while the instrument panel was illuminated. The vehicle was taken to the dealer, but was not diagnosed. The dealer informed the contact that the remedy was not available and referred the contact tothe NHTSA hotline to report the failure. The manufacturer was not made aware of the issue. The failure mileage was 131,021.

The contact owns a 2018 Jeep Cherokee. The contact stated that the 4wd feature was inoperable. The contact stated that the ptu splines were worn, preventing the engagement of the 4wd feature, and potentially preventing the vehicle from remaining unmovable while shifted to park(p). The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 149,000.

Ptu/transfer case issues under 50,000 miles, Jeep randomly shuts off 4wd in dangerous areas without any warning.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 mph, there was smoke coming from underneath the hood with a burning odor. The contact pulled over to the side of the road to allow the smoke to clear. There was no warning light illuminated. The contact was able to drive to the residence. The vehicle was later towed to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced; however, the recall remedy part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 114,000.

The 4x4 system, bad ptu actuator. Yes. 2. Power loss can cause an accident at any given moment putting not just you but other drivers at risk. 3. I took it too dealership today bad ptu actuator. Don’t have that amount of money to get it fixed. 4. Yes by the dealership. 5. Just an intermittent svc 4wd light I just bought the car off auction about a month ago and had this issue since the very first day of buying. Read a lot about these cars and the 2018 Jeep Cherokee whole ptu should have a recall in my opinion very dangerous and Jeep needs to take it seriously.

My ptu has failed and my safety is at risk as my car could at any point loose power causing harm to me and others involved. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.

See attached document for complaint.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train). The contact stated that while driving at 60 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the engine seized. Several unknown warning lights were illuminated. The vehicle coasted to the side of the road, where the vehicle failed to restart. The contact stated that the engine made an abnormal sound, and the transmission failed to function as intended. Several unknown warning lights were illuminated. The vehicle was towed to the boyfriend's residence. The vehicle was then towed to a dealer, where it was diagnosed and determined that the power transfer unit had failed. The contact was informed that the part to do the recall repair was unavailable. The vehicle remained with the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately over 100,000.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(p), the vehicle rolled unintendedly. The contact activated the parking brake to prevent the vehicle from rolling away. While driving and attempting to accelerate, the vehicle hesitated and accelerated slowly. The “service 4wd” warning light was illuminated. The failure occurred intermittently and occurred while driving at various speeds. The vehicle was taken to a certified mechanic and was diagnosed with power transfer unit(ptu) failure. The dealer was contacted, and it was confirmed that the part was not available. The manufacturer was made aware of the issue and confirmed that the part was not available. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 92,500.

Driving on the highway going around 60mph and my transmission disengaged and all of my sensors turned off and I had no power at the gas pedal. I was able to pull over and the warning message told me to put put it in park and turn it off in order to fix the issue.

Due to the unresolved recall I have experienced alot of issues. The most terrifying is the loss of power, my Jeep has just stopped moving sometimes allowing me to het to 30 mph but no more. This has happened to me 3x all of which were on the highway. I no longer have use of my 4wd, which is extremely frustrating since it was the only reason I purchased this vehicle. It has released itself from the parking position. And my "service shifter" light it constantly on. I did put my car in the shop over a year ago they "fixed" it, unfortunately it broke shortly after since it is a recalled part.

Svc 4wd light came on - ptu bad confirmed at Jeep dealership- recall for 2017-2019 models but not my VIN.

While driving the car was stalling not getting up in speed on a hill and the 4wd service came on. We took it to Jeep in jenkintown for a diagnostics test and it was the power transfer unit.

The ptu went bad and had to have replaced. And after researching, see that it is a known issue and not sure why my VIN number isn't covered when I had the exact issue that is being recalled.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 55 mph, the message “service shifter soon” was displayed. A dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the shifter harness and shifter bezel needed to be replaced. The vehicle was not repaired; however, the contact ordered the parts for the repair and intended to repair the vehicle personally. The manufacturer was not notified of the failure. The approximate failure mileage was 87,155.

Car started spitting out liquid and smoking while driving. Pulled over and had it towed to a shop that confirmed the power transfer unit (ptu) is broken and the part is not able to be ordered at this time. Mechanic unable to obtain the part due to the already existing recall on Jeeps of the same year, make, and model. It is available for inspection upon request. Safety was put at risk because the car was inoperable while driving. No warning lights or warning symptoms prior to the incident.

The car is in the shop for defective rear diferential. Once replaced the car now throws a code for the tpu being defective. Jeep issued a recall in Jan 2025 for the tpu components on Jeep Cherokee 2017-2019. The VIN for my Jeep is not showing as part of the recall. I want to report my car so it can be added to the recall.

I own a Jeep Cherokee 2018 ( [xxx] ) it has less then 60k miles on it. The dashboard recently - 4wd system unavailable" lit up and remains lit. I took to non dealer for diagnosis- stated it is a known issue in Jeep Cherokee, transfer case internal failure. I verified online there is a recall for faulty power transfer (25v011000. ) but my VIN is not reflected. I believe my VIN should be included in the recall and was omitted. What can I do to have it reviewed and added to the recall list? I app;reciate your assistance. Thank you!!! [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while stopped and about to drive forward, there was an abnormal sound coming from the vehicle. The contact believed that a part underneath the vehicle had fractured. The contact was unsure if a warning light was illuminated. The vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed, and determined that the power transfer unit (ptu) had failed. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed, and there was an abnormal ticking sound coming from the vehicle. The contact stated that while turning the steering wheel to the left or right, there was an abnormal grinding sound coming from under the floorboards. The contact stated that the message "4wd unserviceable" was displayed. Additionally, the contact noticed that the vehicle intermittently lost motive power. While depressing the accelerator pedal, the vehicle failed to respond as needed. The vehicle was taken to a local dealer, where it was diagnosed and determined that the power transfer unit (ptu) had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the dealer had been contacted several times; however, the contact was informed that parts were still not available. The contact was concerned about the failure occurring while driving the vehicle. The manufacturer was made aware of the contact’s concern. The contact had not experienced a failure.

My trailhawk has severe vibrations/ grinding from the ptu. When accelerating from a stop or making turn, the vehicle hesitates and vibrates from the rear which almost caused a bad accident when I was pulling out to the main road.

A component (power transfer unit (ptu)) in my 2018 Jeep Cherokee latitude has failed but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the current 2017-2019 Jeep Cherokee ptu recall. I am requesting immediate inclusion and repair under the recall provisions.

Component: power transfer unit (ptu) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.

The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was informed about NHTSA campaign number: 25v011000 (power train). The contact stated that when the vehicle was started, the brake warning light illuminated. Additionally, on several occasions while driving at various speeds on several occasions, the vehicle lost power and the brake warning light flashed on the instrument cluster. The vehicle was steered to the side of the road and restarted, and the accelerator pedal was pumped several times; however, the vehicle was losing power. The vehicle was taken to an independent mechanic, and the failure was linked to the recall; however, the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.

The car is having loss of power and issues with parking or turning at low speeds. I took it in and it needs a new power transfer case. There are metal shavings in it. I see there is a recall for 2017-2019 but the dealership is saying my VIN is not affected.