general problems of the 2018 Jeep Cherokee - part 2

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the dealer had been contacted several times; however, the contact was informed that parts were still not available. The contact was concerned about the failure occurring while driving the vehicle. The manufacturer was made aware of the contact’s concern. The contact had not experienced a failure.

The ptu has failed and caused damage to splines. This failure caused the engine light to come on intermittently and failure to shift. The problem has been confirmed by a dealership where the car is and has been sitting for repair for almost a year due to no repair parts available from Jeep.

My trailhawk has severe vibrations/ grinding from the ptu. When accelerating from a stop or making turn, the vehicle hesitates and vibrates from the rear which almost caused a bad accident when I was pulling out to the main road.

A component (power transfer unit (ptu)) in my 2018 Jeep Cherokee latitude has failed but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the current 2017-2019 Jeep Cherokee ptu recall. I am requesting immediate inclusion and repair under the recall provisions.

Component: power transfer unit (ptu) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions.

The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was informed about NHTSA campaign number: 25v011000 (power train). The contact stated that when the vehicle was started, the brake warning light illuminated. Additionally, on several occasions while driving at various speeds on several occasions, the vehicle lost power and the brake warning light flashed on the instrument cluster. The vehicle was steered to the side of the road and restarted, and the accelerator pedal was pumped several times; however, the vehicle was losing power. The vehicle was taken to an independent mechanic, and the failure was linked to the recall; however, the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.

The car is having loss of power and issues with parking or turning at low speeds. I took it in and it needs a new power transfer case. There are metal shavings in it. I see there is a recall for 2017-2019 but the dealership is saying my VIN is not affected.

My wife was driving in auto on the shift knob. There was a load noise coming from under the car that sounded like medal was dragging. The dash had a warning come on that the 4wd was not working and need to be serviced. The warning disappeared but a warning light came on that t is 4wd/ser. We looked up and found there is a recall for this problem and could cause the unit to roll on its own when on a hill. Took car to dealership to have diagnosed and symptoms diagnosed it to be the same problem has the safety recall. The car year falls in to this but doesn't show up for the recall. We would like this to be taken care of under the recall and not out of pocket. I am attaching the dealership diagnostics along with info on recal . Nhtsa campaign number: 25v011000 loss of drive power from damaged ptu a loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury. Nhtsa id number: 25v011000 manufacturer Chrysler (fca us, llc) components power train potential number of units affected: 63130 summary Chrysler (fca us, llc) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (ptu) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function. Remedy dealers will update the drivetrain control module software and replace the ptu, as necessary free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning February 13, 2025. A second notice will be sent once the final remedy is available, anticipated November 2025. Owners may contact fca customer service at 1-800-853-1403. Fca's number for this recall is 01c. Notes.

The vehicle experienced a powertrain failure involving the power transfer unit (ptu). On June 19, 2025, the vehicle was inspected at dobbs tire & auto at approximately 154,548 miles after a grinding noise and drivetrain noise were observed. The shop found metal shavings in the rear differential fluid and advised the vehicle be taken to a Jeep dealership. Because the vehicle was originally purchased from cassens Jeep, it was taken there for further diagnosis. On August 28, 2025, the vehicle was inspected at cassens Jeep at approximately 158,011 miles. The dealership confirmed internal drivetrain noise, metal contamination, and a ptu-related fault code. The vehicle experiences knocking noises at low speeds, lurching while driving, and intermittent drivetrain and 4wd warning indicators. The dealer advised replacement of the ptu and rear drivetrain components. This condition is associated with the active ptu powertrain recall originally issued on January 23, 2025. On January 22, 2026, a representative from cassens Jeep confirmed that there is currently no available repair remedy, no estimated timeline for completion, and that required parts remain on backorder. This creates an ongoing safety risk due to potential loss of drive power and possible unintended vehicle movement related to park function failure. Service work orders and inspection reports from both repair facilities have been attached to support this complaint.

The dealership diagnosed a failing ptu (power transfer unit) with metal shavings in the oil and a severe fluid leak onto the exhaust system, which presents a clear fire hazard. I’ve been told not to drive it due to the safety risk, but I rely on this vehicle to work and I have no alternative transportation. This issue is part of recall #01c, but I was informed that Chrysler has no replacement parts available at this time. In addition to the fire risk, this issue is also causing noticeable power loss, drivetrain instability, and worsening mechanical symptoms. I am requesting immediate assistance — either a loaner vehicle or rental support — until the recall repair can be completed. Please escalate this to Chrysler recall support and respond promptly. I am not in a position to purchase or rent another vehicle for a defect that Chrysler is already aware of and has recalled.

The contact’s husband owns a 2018 Jeep Cherokee. The contact’s husband received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

After my husband started my Jeep Cherokee trailhawk today he shifted into 'drive' and pulled the vehicle out of our garage. While in 'drive' and with his foot on the brake waiting for the garage door to close, he noticed that a 'service shifter' message had appeared in the center of the dash screen. A few seconds later we both noticed that all of the red lights were lit on the gear selector console. Typically, only the light next to the letter 'd' would be lit when the Jeep is in 'drive'. This is the first time that this problem has occurred on our Jeep. As we made our way to the graduation party we were attending, I did some research re this message on my phone while my husband drove. A few miles later, we pulled off the road, shut the engine off, and 30 seconds later re-started the vehicle. This cleared the message and also all of the red lights on the shifter console. When he shifted into 'drive' only the light next to the 'd' was lit. The problem did not show up again today but I wanted to file this report after reading online that this same problem has been occurring for many years on various Jeep models.

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle began to vibrate. The 4wd warning light was illuminated. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed with codes related to the ptu. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.

Driving down the freeway when the car had a warning message please service 4wd so I pulled over but I was unable to put the car in park, all the lights next to the shifter were red and when I tried to shift to park it said please service shifter. With my foot on the brake I pushed the power button to turn the car off counted to 30 and when I turned the car on none of the red lights were lit up and all it said was please shift to park. I contacted the dealer and have an appointment Tuesday. I do know there is a current recall with the ptu that has not been remedied in a reasonable amount of time. I fear for mine and my childs safety.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while stopped at a traffic light, the start/stop feature failed to function as intended. In addition, there was an abnormal grinding sound coming from the transmission. The contact stated that the floorboards vibrated and felt as if something had fallen. The contact stated that the transmission failed to shift gear. The contact was unable to drive the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the power transfer unit (ptu) had failed, and an unknown item had sheared off in the process. The vehicle was not repaired. The vehicle was towed to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000. The VIN was not available.

Have had intermittent lights for 4wd problem, has an open recall for it that I got notice along time ago but still no fix.

While driving, my "service 4wd" light came on, on my dashboard. I took the car to the Jeep dealership where it was purchased and always serviced. They ran a diagnostic check, and it showed I need a new ptu unit. This was on may 13th, 2025. I was told I could drive it home, but not to drive it and they would notify me when the part arrived at the dealership. I would be scheduled for the necessary repairs. The car had a total of 33,740 at that time at the dealership. It is now August 4, 2025, and they still have not received the proper part or ptu unit. They have instructed me that now, after almost 3 months, I can still drive my car, though they said I could not drive it at all except to drive it home on may 13, 2025. Never mind the fact that it could cause further damage and cause me to have an accident if it completely goes out while driving it. It has been a real inconvenience, not to mention the risk involved of having a real accident. I have never received any kind of manufacture's recall concerning this vehicle.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! and it is 2wd now.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the road and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to restart. In addition, the contact stated that the failure had occurred while driving on a major highway. The contact stated that the vehicle was at an unsafe location and the local authorities towed the vehicle to a safe location. The vehicle was later towed to an independent mechanic; however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,231.

What component or system failed or malfunctioned, and is it available for inspection upon request? the power transfer unit (ptu) has malfunctioned. Specifically, the drivetrain control module (dtcm) is reporting a "testfailed" status with active fault codes c1440-64 (transfer case clutch pressure sensor) and c1477-4b (transfer case clutch - over temperature). The vehicle and its diagnostic logs are available for inspection. How was your safety or the safety of others put at risk? the failure creates a risk of sudden loss of motive power while driving or a loss of the park function when stationary, both of which can lead to a collision. Furthermore, internal diagnostic data has recorded clutch plate temperatures as high as 437. 1°f. This extreme thermal condition represents a significant fire hazard and the potential for mechanical seizure while the vehicle is in motion. Has the problem been reproduced or confirmed by a dealer or independent service center? yes. The problem was confirmed by larry h. Miller casa Chrysler Jeep after the 01c recall software was installed, which subsequently triggered the "testfailed" status. Additionally, an independent inspection by universal transmission confirmed the specific ptu fault codes and verified that the overheating issue is originating from the ptu. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? the vehicle has been inspected by a manufacturer-authorized dealership (larry h. Miller casa Chrysler Jeep) and an independent service center (universal transmission). Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, the vehicle displayed "4wd overheating," "temp unavailable," and "service 4wd" warning lamps and messages. These symptoms were formally documented in technical scan reports beginning in early March 2026.

There is currently a recall for Jeep Cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My power train unit warning light is on. I took it to a independent licensed auto mechanic that stated there are is a open recall on this vehicle for this part. I have went to the Jeep dealership and was told to call Jeep directly. After numerous calls Jeep denies there is a open recall on this part and refuses to repair this part on the recall and I will have to pay the entire cost of repair. I also researched a safety recall number w47, NHTSA number 20v-343pyu input spine. There is also NHTSA campaign number 25v)1 1000 and a Jeep recall number is 01c.

Jeeps are currently recalled for ptu for 2017-2019 models. Symptoms in clude "service 4wd" message on the dashboard, unusual noises, vibrations, or changes in how vehicle drive. My Jeep is a 2018. I am not sure why my VIN is registering as 0 recalls. My Jeep is stopping in mid drive. It has stopped on the expressway and street. This is dangerous.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated while driving 80 mph, the vehicle stalled in the middle of the highway. The contact was able to pull over to the side of the road. The vehicle failed to start and was towed to the mother-in-law's residence. The vehicle was then towed to the dealer, where it was diagnosed with ptu failure. The contact was informed that the ptu needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 320,000. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving approximately 25-35 mph, the vehicle was jerking abnormally. The contact stated that while accelerating from a stop sign, the rear end of the vehicle was jerking hard. The vehicle shifted to high gear, and the driver's side rear swayed. The failure progressed over time. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA campaign number: 25v011000 (power train). The vehicle was taken to an independent mechanic, where it was determined that the ptu was the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 127,000.

Manufacture can replace whole ptu unit and not just the snap ring. Issue the recall based on shaft and snap ring incompatibility engineering intolerances resulted in complete ptu unit being replaced. There is a remedy if you replaced the whole ptu unit. Car comes out of gear and rolls freely. Park does not work properly!.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 80 mph, the vehicle lost motive power. The contact stated that the vehicle failed to exceed 45 mph without shaking violently. The 4-wd and check engine warning lights were illuminated. The contact stated that the vehicle was stuck in 2-wd. The contact stated that the failure was related to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included. The local dealer was contacted, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 100,651.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee the contact received notification of the NHTSA campaign to number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the vehicle would roll away while parked on an incline and required that the vehicle be parked on level ground. The contact stated that the electric parking brake was inoperable. Additionally, the contact stated that while driving at various speeds, the vehicle made an abnormal humming and vibrating sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the humming sound was coming from the transfer case. The vehicle was taken to the dealer, where it was confirmed that the failure was related to NHTSA campaign number: 25v011000 (power train). The vehicle was not repaired and was parked in the garage. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental assistance for 30 days. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The service 4wd light came on at 206,000 miles in February . Had mechanic put code reader on and stated that the ptu is faulty. Then the service shifter light is on as well in February at 206,000 miles. It is a 2018 Jeep Cherokee latitude. When checking recall my vehicle has no recall on it.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 25 mph, the transmission shifted to neutral(n) while the gear shifter was in drive(d), and the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated upon shifting to park(p), the vehicle failed to respond as needed and rolled forward. The contact engaged the electric parking brake, and the vehicle responded as needed. The vehicle was towed to the residence of the contact's daughter. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under NHTSA campaign number: 25v011000 (power train); because the VIN was not included. The failure mileage was approximately 136,972.