general problems of the 2018 Jeep Cherokee - part 2

My wife was driving in auto on the shift knob. There was a load noise coming from under the car that sounded like medal was dragging. The dash had a warning come on that the 4wd was not working and need to be serviced. The warning disappeared but a warning light came on that t is 4wd/ser. We looked up and found there is a recall for this problem and could cause the unit to roll on its own when on a hill. Took car to dealership to have diagnosed and symptoms diagnosed it to be the same problem has the safety recall. The car year falls in to this but doesn't show up for the recall. We would like this to be taken care of under the recall and not out of pocket. I am attaching the dealership diagnostics along with info on recal . Nhtsa campaign number: 25v011000 loss of drive power from damaged ptu a loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury. Nhtsa id number: 25v011000 manufacturer Chrysler (fca us, llc) components power train potential number of units affected: 63130 summary Chrysler (fca us, llc) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (ptu) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function. Remedy dealers will update the drivetrain control module software and replace the ptu, as necessary free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning February 13, 2025. A second notice will be sent once the final remedy is available, anticipated November 2025. Owners may contact fca customer service at 1-800-853-1403. Fca's number for this recall is 01c. Notes.

The vehicle experienced a powertrain failure involving the power transfer unit (ptu). On June 19, 2025, the vehicle was inspected at dobbs tire & auto at approximately 154,548 miles after a grinding noise and drivetrain noise were observed. The shop found metal shavings in the rear differential fluid and advised the vehicle be taken to a Jeep dealership. Because the vehicle was originally purchased from cassens Jeep, it was taken there for further diagnosis. On August 28, 2025, the vehicle was inspected at cassens Jeep at approximately 158,011 miles. The dealership confirmed internal drivetrain noise, metal contamination, and a ptu-related fault code. The vehicle experiences knocking noises at low speeds, lurching while driving, and intermittent drivetrain and 4wd warning indicators. The dealer advised replacement of the ptu and rear drivetrain components. This condition is associated with the active ptu powertrain recall originally issued on January 23, 2025. On January 22, 2026, a representative from cassens Jeep confirmed that there is currently no available repair remedy, no estimated timeline for completion, and that required parts remain on backorder. This creates an ongoing safety risk due to potential loss of drive power and possible unintended vehicle movement related to park function failure. Service work orders and inspection reports from both repair facilities have been attached to support this complaint.

The dealership diagnosed a failing ptu (power transfer unit) with metal shavings in the oil and a severe fluid leak onto the exhaust system, which presents a clear fire hazard. I’ve been told not to drive it due to the safety risk, but I rely on this vehicle to work and I have no alternative transportation. This issue is part of recall #01c, but I was informed that Chrysler has no replacement parts available at this time. In addition to the fire risk, this issue is also causing noticeable power loss, drivetrain instability, and worsening mechanical symptoms. I am requesting immediate assistance — either a loaner vehicle or rental support — until the recall repair can be completed. Please escalate this to Chrysler recall support and respond promptly. I am not in a position to purchase or rent another vehicle for a defect that Chrysler is already aware of and has recalled.

The contact’s husband owns a 2018 Jeep Cherokee. The contact’s husband received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

After my husband started my Jeep Cherokee trailhawk today he shifted into 'drive' and pulled the vehicle out of our garage. While in 'drive' and with his foot on the brake waiting for the garage door to close, he noticed that a 'service shifter' message had appeared in the center of the dash screen. A few seconds later we both noticed that all of the red lights were lit on the gear selector console. Typically, only the light next to the letter 'd' would be lit when the Jeep is in 'drive'. This is the first time that this problem has occurred on our Jeep. As we made our way to the graduation party we were attending, I did some research re this message on my phone while my husband drove. A few miles later, we pulled off the road, shut the engine off, and 30 seconds later re-started the vehicle. This cleared the message and also all of the red lights on the shifter console. When he shifted into 'drive' only the light next to the 'd' was lit. The problem did not show up again today but I wanted to file this report after reading online that this same problem has been occurring for many years on various Jeep models.

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle began to vibrate. The 4wd warning light was illuminated. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed with codes related to the ptu. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.

Driving down the freeway when the car had a warning message please service 4wd so I pulled over but I was unable to put the car in park, all the lights next to the shifter were red and when I tried to shift to park it said please service shifter. With my foot on the brake I pushed the power button to turn the car off counted to 30 and when I turned the car on none of the red lights were lit up and all it said was please shift to park. I contacted the dealer and have an appointment Tuesday. I do know there is a current recall with the ptu that has not been remedied in a reasonable amount of time. I fear for mine and my childs safety.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while stopped at a traffic light, the start/stop feature failed to function as intended. In addition, there was an abnormal grinding sound coming from the transmission. The contact stated that the floorboards vibrated and felt as if something had fallen. The contact stated that the transmission failed to shift gear. The contact was unable to drive the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the power transfer unit (ptu) had failed, and an unknown item had sheared off in the process. The vehicle was not repaired. The vehicle was towed to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000. The VIN was not available.

Have had intermittent lights for 4wd problem, has an open recall for it that I got notice along time ago but still no fix.

While driving, my "service 4wd" light came on, on my dashboard. I took the car to the Jeep dealership where it was purchased and always serviced. They ran a diagnostic check, and it showed I need a new ptu unit. This was on may 13th, 2025. I was told I could drive it home, but not to drive it and they would notify me when the part arrived at the dealership. I would be scheduled for the necessary repairs. The car had a total of 33,740 at that time at the dealership. It is now August 4, 2025, and they still have not received the proper part or ptu unit. They have instructed me that now, after almost 3 months, I can still drive my car, though they said I could not drive it at all except to drive it home on may 13, 2025. Never mind the fact that it could cause further damage and cause me to have an accident if it completely goes out while driving it. It has been a real inconvenience, not to mention the risk involved of having a real accident. I have never received any kind of manufacture's recall concerning this vehicle.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Service 4wd came on. Has been on. Jeep dealership said the switch was bad, replaced and still on. Since then it has turned off while driving 6 times. Now all the time in traffic and when I try to park it will say service shifter. I contacted stellantis directly about this and the supposed recall they announced, but has no fix. They said it isn't their problem it is on the dealer. Not acceptable to make a car that I have to force myself daily not to be in an accident with. Most recent was today. Car died and stuttered to a stop in someone's yard. Power assist stearing goes away! and it is 2wd now.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the road and the vehicle lost motive power. The contact attempted to restart the vehicle however, the vehicle failed to restart. In addition, the contact stated that the failure had occurred while driving on a major highway. The contact stated that the vehicle was at an unsafe location and the local authorities towed the vehicle to a safe location. The vehicle was later towed to an independent mechanic; however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,231.

There is currently a recall for Jeep Cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Jeeps are currently recalled for ptu for 2017-2019 models. Symptoms in clude "service 4wd" message on the dashboard, unusual noises, vibrations, or changes in how vehicle drive. My Jeep is a 2018. I am not sure why my VIN is registering as 0 recalls. My Jeep is stopping in mid drive. It has stopped on the expressway and street. This is dangerous.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated while driving 80 mph, the vehicle stalled in the middle of the highway. The contact was able to pull over to the side of the road. The vehicle failed to start and was towed to the mother-in-law's residence. The vehicle was then towed to the dealer, where it was diagnosed with ptu failure. The contact was informed that the ptu needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 320,000. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving approximately 25-35 mph, the vehicle was jerking abnormally. The contact stated that while accelerating from a stop sign, the rear end of the vehicle was jerking hard. The vehicle shifted to high gear, and the driver's side rear swayed. The failure progressed over time. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA campaign number: 25v011000 (power train). The vehicle was taken to an independent mechanic, where it was determined that the ptu was the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 127,000.

Manufacture can replace whole ptu unit and not just the snap ring. Issue the recall based on shaft and snap ring incompatibility engineering intolerances resulted in complete ptu unit being replaced. There is a remedy if you replaced the whole ptu unit. Car comes out of gear and rolls freely. Park does not work properly!.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 80 mph, the vehicle lost motive power. The contact stated that the vehicle failed to exceed 45 mph without shaking violently. The 4-wd and check engine warning lights were illuminated. The contact stated that the vehicle was stuck in 2-wd. The contact stated that the failure was related to NHTSA campaign number: 25v011000 (power train); however, the VIN was not included. The local dealer was contacted, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 100,651.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee the contact received notification of the NHTSA campaign to number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. VIN tool confirms parts not available.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that the vehicle would roll away while parked on an incline and required that the vehicle be parked on level ground. The contact stated that the electric parking brake was inoperable. Additionally, the contact stated that while driving at various speeds, the vehicle made an abnormal humming and vibrating sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the humming sound was coming from the transfer case. The vehicle was taken to the dealer, where it was confirmed that the failure was related to NHTSA campaign number: 25v011000 (power train). The vehicle was not repaired and was parked in the garage. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and provided rental assistance for 30 days. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The service 4wd light came on at 206,000 miles in February . Had mechanic put code reader on and stated that the ptu is faulty. Then the service shifter light is on as well in February at 206,000 miles. It is a 2018 Jeep Cherokee latitude. When checking recall my vehicle has no recall on it.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 25 mph, the transmission shifted to neutral(n) while the gear shifter was in drive(d), and the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated upon shifting to park(p), the vehicle failed to respond as needed and rolled forward. The contact engaged the electric parking brake, and the vehicle responded as needed. The vehicle was towed to the residence of the contact's daughter. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under NHTSA campaign number: 25v011000 (power train); because the VIN was not included. The failure mileage was approximately 136,972.

The oil filter housing on this vehicle is dumping oil from the back. I have had an issue with it not wanting to go over 35mph and sounds like a misfire in my car it has had sort of an odd sound when turned on I have had to park it to avoid having any further issues but was informed that the particular part always malfunctions in Chrysler vehicles and yet no recall has been issued it seems sort of strange when the part and labor could cost over $800 to fix.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the front wheels. The 4-wd warning light was illuminated. The vehicle was taken to the dealer. The vehicle remained at the dealer pending a diagnostic test. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the failure persisted, and the vehicle was no longer driven. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train). The contact stated that while driving over bumps on the roadway, the transmission shifted out of gear. There was an abnormal banging sound while shifting gears. The transmission disengaged while in the park(p). There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a claim, and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 80,075.

2018 Jeep Cherokee has service shifter appearing multiple times in the last 2 months. It has lasted up to 3 days before resetting. My Jeep has 78k miles and I'm the only owner. My Jeep has randomly shut down completely while driving 65+ mph. When I restart it, the transmission makes a jerking motion and the rpms accelerate rapidly. Upon investigation I'm finding this is a huge problem with this model year, along with 2017 & 2019. This needs to be recalled before someone dies from this Jeep being in an accident with little to zero time to recover power!.

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 28,908. VIN tool confirms parts not available.

Service shifter message appears on screen over speedometer. All the gears light up red on the shifter. Unable to change gears unless you turn off the car and restart. Happens multiple times per year. When you search the internet this is a common occurrence and nothing is being done about it.

Power transfer unit is bad. Vehicle 4wd light came one and after getting it diagnosed at Jeep dealership, they determined that my ptu had a code c14a7-97 | stored. Ptu motor-component or system operation obstructed or blocked. The ptu part alone costs close to $2,000 alone. With labor at the dealer I’m at approximately $2,500. Vehicle is not safe to drive due to 4wd system stalling when attempting to accelerate and kicks.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving 60 mph, the vehicle lost drive power in the middle of the road, nearly causing another vehicle to crash into the vehicle. The contact stated upon restarting the vehicle, the check engine warning light illuminated. Additionally, the vehicle failed to exceed 8 mph. The contact pulled to the side of the road. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA campaign number: 25v011000(power train); however, the VIN tool search indicated that the VIN was not included in any recalls. The failure mileage was approximately 61,000.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA campaign number: 25v011000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not available for a year. The manufacturer was made aware of the issue and provided a reference number; however, it did not provide any information on parts availability. The contact had not experienced a failure.