Two problems related to transmission not go into gear have been reported for the 2018 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2018 Jeep Cherokee based on all problems reported for the 2018 Cherokee.
The "service shifter" warning message appears in the "message screen" & you cannot clear it so the mph & other needed driving data is unavailable. Also all of the shifter lights become illuminated so you cannot see what gear the transmission is in. "cargurus. Com" has a lot of complaints on this safety issue. Car is in motion & stationary;. The shifter service message appears. It 1st occurred yesterday; 8/19/2019 to me. This is a safet issue because my mph etc is unavailable & I cannot verify gear I am in. (drive/reverse etc).
Entering I 264 va, pressed accelerator resulting in a lurching motion, the vehicle would not accelerate causing other vehicles to swerve to avoid rear ending our 2018 Jeep Cherokee latitude. It repeated this action many times as we limped home under 40 mph. We were afraid to drive the vehicle and called the dealer (southern Chrysler Jeep at greenbrier). The dealer authorized towing the vehicle in for repairs. The service representative called us and said the transmission mechanic authorized ordering a new transmission due to the fact that the transmission would not come out of gear.