Two problems related to alternator/generator/regulator have been reported for the 2019 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2019 Jeep Cherokee based on all problems reported for the 2019 Cherokee.
Tl the contact owns a 2019 Jeep Cherokee. While driving various speeds the vehicle suddenly shut off. The vehicle was taken to world Jeep (681 strewsbury Ave, strewsbury, NJ) where it was diagnosed that there was a loose battery electrical cable. The cable was replaced, but the failure continued. The vehicle was taken back to the dealer where it was diagnosed that the alternator was faulty. The alternator was replaced, but the failure continued. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 85,000.
I was at a stop waiting to make a left hand turn, when I saw an opening to turn I accelerated, turned the wheel and had just barely cleared the oncoming traffic when my car stopped accelerating and my engine cut entirely. I coasted through the rest of the turn with no power just barely avoiding being hit. I looked at the dash and saw my battery light flashing and my info center displaying the message you see when you first enter your car "to start engine put foot on brake and press start button" (or some variation of this phrase, I can't quote it verbatim). It had stalled. I turned the car back on, called the dealership and they immediately sent someone to pick it up. I have owned my brand new car for 11 days and have only 700 miles on it. The dealership cannot find anything wrong with my car, cannot recreate the situation and there is no apparent recall on my car's year. There is, however; a recall on the model. Fca's advanced communication for recall u87 on 8/16/18 does list my model year and the original documentation for NHTSA's 18v-524 does as well. The actual recall does not. I'm concerned as this recall documents an issue with the powertrain control module (pcm) that "may have been manufactured with a suspect voltage regulator chip on the electronic circuit board. If the pcm fails, the customer may experience a no-start, a start-and-immediate stall condition, or an engine stall while driving". That is an exact quote from the fca communication on 8/16/18 which lists my model & year. The dealer is unable to address this though as the recall does not. Its clear to me this is the issue but this small exclusion of my model year leaves my dealership with their hands tied and me with a potentially unsafe car.