Software problems of the 2019 Jeep Cherokee

When coming to a stop in the vehicle, the 2019 Jeep Cherokee (bought used at 52,000mi) at 59,000mi now powers off randomly. Apparently this is due to a software issue that was recalled, but I do not see my VIN available for service. This is unacceptable as I am afraid of a newish car turning off while on the road.

While driving, my car will randomly shut off completely. There is a dinging noise and a quick flash of the battery light and then it says the press brake and push start. I can not accelerate but can brake. As soon as I'm completely stopped, the steering locks and it struggles to start again. It is random and has happened more than once in a row. It happened 4 months ago and the service department said the battery failed and replaced the battery, but it happened again a week again while I was turning. After I restarted it, it did it like 15 seconds later. Then two days after that it shut off randomly while I was driving 35-40 mph down a straight road. I've taken it in again and this time they can't find anything wrong with it. Battery was fine, no codes. Even the software that got updated because of the recall (stalling while driving) was fine. I've seen people say that the oil level can cause it to stall, but my oil was at 60% at the time it started happening. It's not safe that the car randomly shuts off without notice, while driving on a road or highway. That can cause a serious accident if it happens at the wrong time.

When driving vechicle at about 50-55mph battery light and stop/start technology light comes on on the dash. Shortly after I lose power steering. This has happened three times. Very dangerous since you can lose control of vechicle. I have been able to pull over and shut down and restart vechicle to regain control. Seems to happen randomly. Brought to dealor after two times. They flashed and updated software,so they told me. Happened again after about 7-10 days. Very dangerous. Vechicle under warranty. Jeep does not seem to know the cause or the solution. Please help before something happens to somebody. Vechicle was travelling straight,in motion. When stopped at light or sign,could not turn. Power steering was lost. Engine still on,but no turning or steering function. Happened once on highway,and twice on city streets.

When a phone call comes in the ringer volume is at maximum volume. This is heart stopping, making me jump. I am forced to quickly turn the volume down which, when in traffic, is very distracting and potentially dangerous. I have read online of others having this issue, with no resolution. Even though I turn the volume down, the next time the volume is right back up at maximum. There is no way to avoid this. I also have the issue of bluetooth calling being useless. Although I can hear the other party they cannot hear me. The system also makes a very loud popping static noise whenever I use the bluetooth system, either at the beginning or end. I am afraid this will damage my vehicles speaker or stereo system. I have had the vehicle to my dealer numerous times and they were able to recreate the issue. We even tested on another Cherokee and the issue did not occur for me in this vehicle. The dealer did a software update that did not help. Then they were told Jeep was coming out with a software update that would help. After 3 months they told me the update was in, so I dropped my car off again. The next day I was told that the update was corrupted and that Jeep informed them not to run the update or there would be new problems. So my car went to the dealer again for no reason. This has been a huge inconvenience for me for months now. I also had an issue with the radio rebooting while driving, for no apparent reason. I also experienced an issue with the radio displaying nothing but colored lines and eventually going black all together. This was hopefully fixed by an update but that still remains to be seen. Overall, this Jeep has had me going back and forth to the dealer starting about a month after I bought it.

Tl- the contact owns a 2019 Jeep Cherokee latitude. The contact stated that while driving about 15 mph, the vehicle stalled. The electronic symbol illuminated. The vehicle was taken to the crowley Chrysler Jeep Dodge ram (860-261-3000, located at 1461 farmington Ave, bristol, CT 06010) where the software was upgraded. The failure recurred. The vehicle was taken back to the same dealer and an unknown code was diagnosed. The technician also diagnosed and replaced the engine. The manufacturer was made aware of the failure and told the contact to file for an arbitration. The contact filed for an arbitration. The failure recurred and the same dealer installed a flight controller, to track the failures. The contact later received notification NHTSA campaign number: 18v739000 (power train). The recall was repaired. The contact stated that the vehicle "appeared to be repaired", but wanted the vehicle replaced. The failure mileage was unknown. Fe.