Two problems related to owners/service manual have been reported for the 2019 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2019 Jeep Cherokee based on all problems reported for the 2019 Cherokee.
Less than a year into the purchase of a brand new 2019 Jeep Cherokee, the auto start-stop failed completely during daily rides (before then, it used to work perfectly -- at the red light for example). Took it to the dealership service center where I had bought my car from, they told me the feature functions on a separate battery and that they could do nothing crazy but manually (temporarily) recharge whatever battery they were referring to. The service manager also cluelessly told me to give it a few hours after each ride until the battery responsible for the auto start-stop functionality recharges itself. Although I followed their instruction, I got zero result. Today at the time of writing this complaint, it is getting close to two years after my purchase and there occurs another annoying bug: the main battery keeps dying on me every time I want to start the car. Also, the front display shows an "engine temperature hot" message as the battery fails to start the car, although I do not believe the message is relevant since my car had been sitting in a fairly cool spot for at least 10 hours - no reason for any parts of it to get hot while the engine is shut down.
Frequent driver distraction - integrated navigation system weather alerts from sirusxm travel link application. Sirusxm application 'travel link' is enabled and there is no user or system ability to configure or disable from fca uconnect radio/units in all 2019 fca vehicles (with navigation) including our recently leased Jeep Cherokee. Frequent and sometimes numerous weather and travel alerts display on radio screen, covering the entire screen, and do not disappear. The alert blocks the screen, including navigation, and must be manually dismissed taking focus off the road. The alerts are not just local alerts but rather cover a 100 mile radius which is also not configurable. This contributes to the numerous amount of alerts and frequency by simply driving a few miles. Fca support including the local dealer have confirmed there is no ability to configure the alerts or disable the alerts. They suggested contacting sirusxm which provides the sirusxm travel link service. Sirusxm is unwilling to help (remove or configure travel link) and is only willing to remove all trial sirusxm services including the radio. They suggested we contact the dealer. Other oem's that offer travellink service allow for users to configure the service or disable if needed. Fca customer service did mention this issue has resulted in many complaints but they do not have a software update available. I believe fca and sirusxm believe this is an inconvenience only. This is not just an inconvenience. Drivers must manually dismiss every alert. My son is a fairly new driver and this is very concerning.
| Equipment problems | |
| Radio/tape Cd Player problems | |
| Owners/service Manual problems | |
| Anti-theft Devices problems | |
| Air Conditioner problems |