Hatchback/liftgate Support Device Problems of Jeep Cherokee

Tl the contact owns a 2015 Jeep Cherokee. The contact stated that water had come in contact with the electrical elements with the liftgate. The vehicle was at the dealer dayton andrews Chrysler Jeep Dodge (2388 gulf to bay blvd, clearwater, FL 33765 727-799-4539) and as they were diagnosing the issue with the liftgate malfunction the vehicle caught on fire. The dealer put out the fire and there were no injuries. No police report was filed. The contact noted there was a recall for this issue back in 2015. The vehicle was not drivable and was currently at the dealer. The contact's insurance company was to inspect the vehicle at the dealer next week. The manufacturer had not been called by the contact yet. The failure mileage was 72,249.

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Liftgate operates intermittently. It will get to the point if it opens then it will not close and latch. The vehicle was stationary in park didn't matter if the engine was on or off.

Liftgate will not stay up when opened. Vehicle was parked, and the ignition was off. I opened the liftgate to get items out of back of vehicle, and it closed, hitting me in the back. Tried to open once more, and it closed again.

On July 18, 2018 I went outside to get an item out of back of my vehicle which was stationary and I couldn't get liftgate to lift and I noticed there was smoke in my car, I opened the drivers side door and smoke billowed out. After a few minutes, I got in the vehicle and moved it back away from my house and noticed I had no a/c, radio or anything working on dashboard. I looked in back of vehicle and it was burnt in the back left corner of lift gate. I immediately called my insurance company and they had it towed to mike smith auto group in beaumont. The smell in the vehicle was awful, a combination of burnt rubber and plastic. There was a recall on this vehicle for back left liftgate in 2015 of which I took it in and supposedly it was repaired. I also immediately called the dealership of which they were no help at all and very unconcerned. I talked to my insurance company and they said if it was due to a recall I should call Chrysler corporation of which I did daily with no results. They would not let me talk to anyone, they finally sent an inspector of which he just looked at the inside of car, did not take the panels off or anything and sent to the corporation and they sent me a letter stating it was not due to recall. My insurance company sent an engineer who took the panel off and searched it thoroughly and determined it was due to the recall. I cannot get any help on this which is not my fault.

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Dealer accepted an appointment for the recall repair but did not complete the recall repair. Dealer claimed that Jeep corporate would not allow the dealer to maintain an inventory of required parts, in this case a liftgate module. Thus I am required to return to the dealer for a second appointment to have the recall repair finished. I think this is unreasonable. Service manager explained that this is Jeep policy. He is not permitted to order liftgate modules in advance so as to have an inventory. He explained that he is required to order them for each repair, thus requiring the customer to return for a second time to have the repair finished.

The contact owns a 2014 Jeep Cherokee. While the vehicle was stationary, the power liftgate would not open when prompted with a key fob. Upon opening the liftgate manually with a key, the contact noticed smoke exiting from the cabin of the vehicle and flames under the control module near the spare tire. In addition, the contact noticed that there was approximately a half of gallon of water in the bottom of the trunk of the vehicle. The contact extinguished the fire. A police report was not filed. There were no injuries sustained. Paulding Chrysler Dodge Jeep ram of dallas, georgia (1246 old griffin rd, 30157 (770)443-2277) was made aware of the failure and sent an inspector to inspect the vehicle. The vehicle was not repaired. The dealer was made aware of the issue. The manufacturer was made aware of the issue and determined that the vehicle was already repaired per NHTSA campaign number: 15v393000 (structure) and that it was no longer the manufacturer's responsibility. The failure mileage was 40,000.

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Check engine light came on related to thermostat liftgate has been leaking since the beginning transmission is slipping or dragging constantly.

Car has all sorts of transmission problems from shifting clunking slamming into gears car won't recognize that it's in park and won't turn off liftgate opens and closes by itself recently opened and smashed my garage door in the liftgate radio won't work gps says I'm in wyoming.

Tl- the contact owns a 2014 Jeep Cherokee latitude 4x4. The contact stated that while attempting to utilize the lift gate feature on the vehicle, however the liftgate failed to operate using the remote. The contact stated that the that liftgate has failed on several occasions and had to be used manually. The contact received notification of NHTSA campaign numbers: 15v393000 (structure) & 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 7,000. Wh.

2014 Jeep Cherokee. Consumer writes in regards to recall notice repairs. The consumer stated the rear hatch came down on her head. In February 2015, the transmission went out.

While pulling onto a state highway, my rear liftgate opened on its own, even though it was shut and latched when I initially took off. There were no warning beeps or lights before or during this event. My 35 pound dog was thrown out onto the highway.

The hydraulic cylinders to the rear door broke and the door collapsed on the naney's back, causing injury to her back. Dealer has not seen.

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Rear hatchback hydraulic cylinder failed injuring consumer. (attorney for consumer).