Structure Problems of Jeep Cherokee - part 1

The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to open the liftgate, the liftgate failed to open. The contact stated that during inclement weather, water was entering the cabin of the vehicle, causing mold to develop inside the vehicle. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 23v338000 (electrical system, structure); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 130,000.

See all problems of the 2015 Jeep Cherokee 🔎.

The contact owns a 2015 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact stated that the power liftgate became inoperable when the contact attempted to engage the power liftgate. The contact had to enter the vehicle and manually opened the power liftgate. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed and determined that the power liftgate module had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The manufacturer was made aware of the failure. The approximate failure mileage was 102,000. Parts distribution disconnect.

The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact attempted to disengage the parking brake, but the parking brake failed to respond as needed. The message "parking brake electrical failure" was displayed. The vehicle was towed to the dealer to be repaired under NHTSA campaign number: 23v338000 (electrical system, structure). The dealer informed the contact that the recall only covered the power liftgate module; however, the contact stated that the electric parking brake module was located next to the power liftgate module and had been exposed to water intrusion. The dealer diagnosed that the electric parking brake module, electrical connectors, and wiring needed to be replaced, and the dealer charged a repair fee. The contact declined to pay the fee. The vehicle was towed to pleasant valley auto, where the contact was informed that the electric parking brake module had failed and was corroded. The mechanic replaced the electric parking brake switch and module; however, the electric parking brake module needed to be reprogrammed by a dealer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 200,000.

See all problems of the 2014 Jeep Cherokee 🔎.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 20 mph, the emergency brake would engage on it's own. The vehicle emitted an unknown smell inside the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the frame was cracked. Water was seeping inside the vehicle. Water accumulated underneath the vehicle by the spare tire and burnt out the module that controls the emergency brake. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was approximately 47,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while reversing, the parking brake unintendedly engaged, and the vehicle stalled. The vehicle was not taken to an independent mechanic or the dealer. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that there were cracks in the chassis, and the parking module had short-circuited. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000.

The contact owns a 2016 Jeep Cherokee. The contact stated while the vehicle was parked, the liftgate was unlocked; however. The liftgate failed to open as intended. The contact noticed a burning odor. The contact drove the vehicle for a short distance, and the liftgate opened with the door alarm and warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed. The manufacturer was made aware of the failure. The contact was informed of NHTSA campaign number: 23v338000 (electrical system, structure); however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 106,000.

See all problems of the 2016 Jeep Cherokee 🔎.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated that the infotainment system screen display and the instrument cluster had turned black. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. Parts distribution disconnect.

The contact owns a 2014 Jeep Cherokee. The contact stated while leaving the grocery store and attempting to close the liftgate, the liftgate failed to lock as intended. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 23v338000 (electrical system, structure) however, the failure persisted. The local dealer was contacted; however, no assistance was provided. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the parking brake error message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack on the vehicle near the lift gate and water had entered the spare tire compartment. The dealer diagnosed the vehicle and determined that the wiring harness and module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The contact stated that the failure was related to NHTSA campaign number: 23v338000 (electrical system, structure). The failure mileage was approximately 128,000.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable time to remedy the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at approximately 50 mph, the warning message "unable to use 4x4 at this time" was displayed. The vehicle was taken to the dealer where it was diagnosed that a new rear end needed to be replaced as it was a sealed unit. The dealer stated that the parts were not yet available and were currently on back order for one year. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a complaint was filed. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer and an unknown dealer were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee.  the contact received notification of NHTSA campaign number: 23v338000((electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact stated that the power liftgate was not engaged. The power liftgate warning light was illuminated. The instrument panel and interior lights remained illuminated and drained the battery. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. Parts distribution disconnect.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear liftgate door was inoperable. The vehicle was taken to the local dealer who informed the contact that the failure was related to the recall. The failure mileage was 160,000. VIN tool confirms parts not available.

The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger’s side floor. The contact stated that there was mold inside the vehicle and the floorboard was full of water. While having the vehicle detailed, he was informed about the mold and water on the floorboard. The service shifter message was also displayed. The contact stated that the failure was related to TSB: 23-015-16 and TSB: 23-021-20. The local dealer was contacted, and the contact was informed about diagnostic testing and that there was no warranty coverage for the repair on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 70,000.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact stated that while getting in the vehicle after a rainy day, the vehicle was filled with water in the front and rear passenger's side seat. The contact mentioned that water would enter through the sunroof when it would rain. The contact was removing the water from the vehicle with a bucket and stated that mildew and mold were growing due to the failure. The vehicle was taken to the dealer and it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

See attached document for complaint.

The contact owns a 2015 Jeep Cherokee. The contact NHTSA campaign number: 23v338000 (electrical system, structure) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Jeep Cherokee. The contact stated that there was an abnormal odor inside the vehicle. The contact stated that while entering the vehicle after it rained, the odor worsened. The contact stated that upon inspecting the vehicle, she lifted the rear driver's side carpet, and noticed that the floorboard on the rear driver's side was soaking wet, and there was mold. The contact used a towel to soak up the water. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

See all problems of the 2017 Jeep Cherokee 🔎.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structurer) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the power liftgate failed to fully open and had to be manually closed. The failure mileage was 160,000. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA campaign numbers: 20v343000 (power train) and 23v338000 (electrical system, structure). The contact stated that while driving 40 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side of the road and turned off the vehicle, and Jeep roadside assistance was contacted. The vehicle was towed to the dealer, and the vehicle was repaired. The contact stated that on a separate occasion, the parking brake failed to disengage. The contact left the vehicle parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that on a separate occasion, the liftgate opened independently. Due to the failure, water entered the vehicle during a rainstorm. The contact stated that the liftgate failure persisted. The contact stated that there was mold on the seats, ceiling, dashboard, compartment area in the rear of the vehicle, and the spare tire location. The vehicle was taken to the dealer. The dealer refused to inspect or repair the vehicle due to safety concerns for their employees. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 23v338000 (electrical system, structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.