Two problems related to software have been reported for the 2019 Jeep Compass. The most recently reported issues are listed below.
On 2/28/19 I leased a 2019 Jeep Compass. I have been having minor issues with it when trying to start the car, sometimes it just doesnt start. As I write this on 9/3/19 I am extremely concerned about the lease I have and therefore why I am documenting my experience. Last week, Tuesday, 8/27/19 while in an intersection, my car completely shut off. I reached out to miami lakes auto mall on various occasions, this was a total disaster, I kept being transferred to voicemails and could not get anyone on the phone while in the middle of this intersection. I called Chrysler roadside (another mess) and ended up having to wait 4 hours until a tow truck could come and get my car, still in the middle of an intersection, had to call 911 so a police car could park behind me as obviously this was a safety issue. After finally getting the car towed, police, rain and being stuck in an intersection and all, finally made it to the dealership. Customer service was horrible except for a service manager called jonathan, he was the only person that spoke with me during this time, of course after I arrived to the dealership, enterprise was closed so I had to take an uber home. I had to leave to tampa for work so I had to go get a rental at national that morning and head out, on Thursday the 29th I spoke with jonathan and he told me the issues with the vehicle was a software failure and that the vehicle is working properly now. With hurricane dorian coming and if I had to evacuate, of course, I was not feeling confident that I wasn't going to get stranded with my family with a faulty vehicle so I had to keep the rental for a few more days. I am very nervous of taking this vehicle home as now I dont know if it will leave me stalled, I have read this is an issue with the Compass. I have filed a complaint with Jeep as well.
This is my third complaint on this 2019 Jeep Compass. While driving the vehicle stalls and the emergency brake and other lights come on. The vehicle is unable to be restarted and has to be towed. The dealership has updated software, and now has said that the car is low on oil every three weeks and that's why it stalls in the middle of traffic extremely dangerous and I have a baby on the way!. The oil change indicator doesn't ever show up and the manufacturer just gives the run around.
| Electrical System problems | |
| Software problems | |
| Starter problems | |
| Car Will Not Start problems |