Other Fuel System Tank Assembly problems of the 2011 Jeep Grand Cherokee

Safety complaint - fire/explosion: gasoline fumes outside of car and occasionally inside of car. Jeep dealer states faulty design/manufacture/assembly of gas tank and/or parts resulted in o-ring failure causing engine light to go on with codes for evac failure. Fumes at minimum when air temp below freezing as seals freeze shut and engine light stops going on. When air temperature is above freezing, fumes resume, engine light goes on with same evac codes and gasoline fumes can be detected outside and inside of car. Jeep dealer stated parts are minimum costs but labor to remove/replace tank and parts - `$2,500. Safety issue. Called Chrysler a dozen times and no follow up. Case #s 32808988, 32840898, 33072326 filed, no follow up. Requesting Chrysler-Jeep for "good will" repair or share cost repair for faulty manufacture leading to extreme safety issue. Filed odi with NHTSA # 11048089 on 11/22/17 - spoke to dawn.

Fuel tank fill line (neck) required replacement due to fuel vapor system leakage. This caused the check engine light to illuminate. Dealer indicated no gross corrosion but some evidence of corrosion on the neck, and system identified loss of vapor recovery.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that there was a progressing fuel odor coming from the rear of the vehicle. The dealer (acton Chrysler Dodge Jeep ram, 196 great rd, acton, MA 01720, (978) 263-7300) diagnosed that there was an internal leak on the top of the tank. The dealer stated that the o ring and retainer needed to be replaced. In addition, the vehicle was also inspected and diagnosed by an independent mechanic. The manufacturer was notified of the failure and stated that they would follow-up to determine if they would provide a solution. The approximate failure mileage was 61,000.

When pressing start button, engine cranks for about 8 seconds and won't fire. Can press start button again, sometimes starts on 2nd or 3rd try, sometimes not until the 6th try. Problem progressed to a condition where the engine was running, but sputtered and did not want to stay running. Was able to drive vehicle home since it wasn't far away. Tow truck has taken Jeep to the dealer and am waiting for part to arrive from new york but have been told it may not be available. Parts and labor are not covered by warranty, dealer states that gas tank needs to be removed for the repair.

Car was shut off, locked and parked in motel parking lot. 45 minutes later, call was made to room that it had rolled across lot, down a hill and crashed into a tanker truck which was refueling @ a gas station. Car was running and in drive. I am doubly sure car had been shut off, placed in park, and locked securely. Weather had been extremely hot that day (+100 degrees).

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that upon inspection, the starter would not engage without warning. The contact also mentioned that when the fuel tank was below half full, the vehicle would not start. The vehicle was taken to a dealer where the technician stated that the starter and the auxiliary starter needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 18,000.