general problems of the 2013 Jeep Grand Cherokee - part 1

Recall v62/NHTSA 19v-813 that was done on my vehicle in Jan 2023 at 44607 miles failed 0n March 4 2026 the vehicle died and would not start and the repair shop had to replace the fuel pump relay again only 4,811 mile later even though it had been 3 years not many miles and of course Jeep will not reimburse me because it was over 3 years ago.

Took my vehicle to dealership for fuel pump recall. Was told it wasn’t the actual pump but the wiring and they fixed it. Vehicle continued to have the same issues plus a new issue where the car completely stalled out while driving. I took it back, they said the parts they put on were defective but I’d still have to pay 300$. I paid the money and within 10 hours of getting my car back I stalled on the highway in the fast lane. Luckily it was traffic so no one was hurt and I didn’t cause an accident but this is dangerous and I let the dealership know and all they said was bring it back for a day. I did and they couldn’t tell me anything.

Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, switched off the car, the car made a funny sound. Waited 5 mins and the car started again. My car is constantly stalling, doesn’t give me any warning signals and the Jeep dealership I go to cannot figure out what it is. It takes about min before my car can restart and I keep moving.

I will be going 50-65 mph down the highway and my Jeep will just die. It will die for about 10-15 seconds then start again. This is very dangerous. I have talked to multiple people that this has happened too.

The v62 fuel pump recall was repaired in 2021. Recently this vehicle has had hard starts again, misfires, engine light came on. The vehicle was taken in to certified repair shop. The shop states cannot diagnose without tearing the only thing apart and a high expense. The shop believes it could be lifters or possibly cam but they are unsure even though the systems to this vehicle having a hard start and misfiring relates to this v62 fuel pump relay that is relates to the cam shaft sensor and causes hard starts and misfires. The car is not driveable more than a short distance. The vehicle is unsafe to drive due to the fact you do not know when this vehicle will stall or start again. The v62 recall pet fuel pump relay has malfunctioned. This part was repair but is a faulty part, a lemon, and the manufacturer should be standing behind this part and their product. I have discussed this with the repair shop and Chrysler/Jeep and now pursing with you due to the safety of this vehicle, the defective recall part, and the fact the manufacturer needs to stand behind their product.

I was driving down a hill, came to a stop, and it died. I put the car in park, and turned it off and on. There were no messages on the dashboard. The car started, so I took a left turn and suddenly the car stopped moving. The rpm went up, but the car didn't drive. It kicked back and it finally started driving but with the car hesitating. I was in the middle of a very busy intersection. The car died 3 times yesterday, and today it died 2 times.

Transmission overheating, thermostat rationality, gear ratio error in 1st, control circuit, oil leak.

On my way to work and the vehicle stalled. I was able to move the vehicle, however, I reached out for assistance in the recall. Unable to get a dealership to fix the recall.

My vehicle while I am driving completely stalls on me and I have to wait at least 45 minutes to turn my vehicle on. In 2001 Jeep was forced to do a recall however the situation is still the same with the Jeeps stalling. This is a situation that can be life threatening when on a highway if an accident occurs.

Fuel pump issues.

We were traveling at approx 75 mph on I-95 in georgia when the Jeep completely stopped and shut off - lost all power and we had to coast to the shoulder. Thankfully no one was close behind us. The power steering went out and we could not start it back up. We had to get it towed twice to a Jeep dealership for diagnosis. Was told the fuel pump relay needed to be replaced bc of active recall, but that also both fuel pumps had to be replaced. Said that those are the reasons why Jeep wouldn't run. Called Jeep customer care and was advised to have the dealership repair, pay for the fuel pumps and then turn in cost under case #88850687 and they would reimburse for the parts and labor of the fuel pumps. The cost totaled over $3000 for the 2 pumps and labor and it could take 2 weeks. Told the dealer that we live in virginia and asked for a loaner or rental car. They said they can't provide either. So we had to rent a car and drive back to virginia. Then had to rent a car to drive back to georgia to pick up the Jeep. The service rep was not very helpful and was actually very rude along with the service tech who did the repairs. He purposely wrote on our paperwork that the fuel pumps didn't go bad bc of the fuel pump relay so that we would not get reimbursed. But research shows that the faulty fuel pump relay does indeed damage the fuel pumps. After spending over $4k between repairs and additional costs caused by this recall issue, I filed the claim as I was told to do through Jeep customer care. They denied it saying that since the service tech specifically wrote that it wasn't the fault of the recalled part, they weren't going to pay it. We were told to have the dealer replace the pumps which we could have done ourselves had we known they would deny our claim. We did what Jeep customer care told us to and then they denied our claim anyway. We could have been seriously hurt and this wasn't the first time the Jeep had done this. They refuse to respond to my emails now.

The battery failed in my vehicle after receiving recall repairs at the service department. The dealership stated that the malfunction happened after first installing a new alternator which was a bad part and shut the vehicle pcm down and they had to replace those components but won’t give me a new battery after stating that it was there mistake but battery’s aren’t cover under warranty components if damaged while repairing other components inside the vehicle. I have contacted the manufacturer and filled out a report for the components and complaints I have experienced with my vehicle in this service dealership. I need help and I have the documents showing that nothing was wrong with any component of my electrical system prior to them supposedly repairing the manufacture safety recalls.

Alternator, fuel pump, and brake booster water shield all recall parts were supposed to be repaired at the Jeep service department on June 18 entered in to service department on June 12, 2023 and ready for pick up on June 19, 2023. The service department informed me that after installing the new parts that they shutdown the pcm had to be replace. After picking vehicle up from the Jeep service department the car shut down on the freeway which it stalled in the middle of the busy freeway which could have resulted in death which is a safety concern. After vehicle was safely pushed to side of road the vehicle was towed to home. I called the dealership next morning they informed me that I would have to repay for another tow back to the dealership to see what the problem was but I had to wait for an open appointment for this service so waited and finally the service department stated that I could send the vehicle back to service now on July 05, 2023 after week of calling and not getting an appointment. As indicated on the receipt from the Jeep service department on June 19, 2023 the vehicle failed because of recall parts failing. Now the second time the vehicle is in service the Jeep service department indicated that the recall parts failed again and now they don’t know what’s wrong with the vehicle at this point and they are trying to find remedies such as making me pay for a new tipm that was damaged from the burnt out recall parts after being fixed. The vehicle is still not operational and no loaner vehicle was offered to me since this is my second time experiencing the same issues from the recalls that supposed to have been fixed which can put me and my family in danger without a proper solution or remedy.

Recall 19v-813 was initiated on November 14th, 2019. It is now may 17th, 2023 and the manufacture still is out of stock on this part needed to remedy the situation. I'm reporting this because it states if the mfg. Cannot remedy in a reasonable amount of time to report it to NHTSA which is what I'm doing. If something happens regarding safety everyone is now on notice that it's unacceptable to be backordered for a recall part for 4 years.

Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 mph. Initially stalled December 25, 2022 while driving home on christmas day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1. 5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.

I have had an open recall on my Jeep since November 2019. I have called into both of the local Jeep dealerships in the area for help with the open recall and was told that they do not have the parts needed to repair the recall. I asked what my next best steps were because this is a safety hazard and based on the recall details, could result in the car coming to a stop while I’m driving without any notice which could lead to an accident or could potentially be fatal. I was told they have no timeframe on when they will be getting in the needed parts and that it could be months. I asked for a rental and was told they do not offer this service even in situations like this. I’ve been driving in fear since learning of the recall and am hoping you can help me with a resolution.

Prior to bringing our Grand Cherokee (gc) to the dealer to fix the apply the fix for the fuel pump relay recall, the gc stalled once every one or two months. After dealer applied the solution to the fuel pump relay recall, gc stalls almost daily and sometimes more than once daily. Usually, the gc starts just fine. During the first drive of the day, as we take our foot off the gas, the gc stalls. This is dangerous and life-threatening because the stall has occurred on busy streets and on the highway. Attachment: I took a look a the external relay that the dealer installed. I'm suspicious about the relay. I looked the relay part number online and found that the relay was commonly used for another application and not for fuel pumps. Please check the relay part number in the attachment and verify that this is the correct relay for this fuel pump relay recall.

Yes the Jeep developed a stall while going down the highway then would crank and run for 3 or seconds and die again and that’s all it would do. Check engine light comes on as well as the lighting bolt on dash. I believe the fuel pump is part of the problem seeing how at a qt tank of gas it will die and only run when more gas is added but also the body control module cause it keeps throwing diff codes after I fix the issues. As well as the way it cranks n dies like security issue. This is very common for Jeeps everywhere.

Truck wouldn’t start found a recall for my vehicle took to dealer for recall recall is for wiring harness to fuel pump and if fuel pump fails it’s suppose to be covered under the recall dealer saying otherwise that I have to pay.

The vehicle (2013 gc trailhawk ) engine stalls while driving. The electrical remains on but engine oil error comes on and I can feel there is missing as if engine is not getting enough fuel, there is no power when you accelerate and the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to my Jeep dealer (john hughes, perth, australia ) and they too claimed to have never heard of this issue. Fuel pump relay was already repalced some time back. The issue continues and they claim they cannot figure out the problem. The engine will re-start after about 10 minutes powered off and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over six months for me with the stalling becoming more frequent. - perth, wa, austalia this has happened 5 times now in the last 6 months.

Went into dealership to address fuel pump recall v62. 3rd instance since 2013. Car would not start at pickup after recall was performed. Still same issue with fuel pump relay failure that results in a no-start condition if not running. Dealership rechecked work performed and started car after multiple starts. On the drive home car stalled in right hand turn at 30mph or less.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated the vehicle failed to start. The dealer was made aware of the failure and informed the contact that the failure was related to NHTSA campaign number: 19v813000 (electrical system), however the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 76,000. Parts distribution disconnect.

My Jeep Grand Cherokee . Tends to stall a lot when starting it up , it makes this loud cranking noise and take about 5-10 seconds to top. Also whenever I'm making sharp turns the Jeep feels like it's losing power and I have to push down on the break and start over . Also my forward warning collision and acc off is on dash board . Brake symbols along with traction off now pops up on the dash board. It's been over a year since I received the letter and I'm concerned due to safety issues it may cause . (also the start delay and car slowing down have been going on since I purchased the Jeep ).

I have requested assistance from 2 dealerships and I have been told Jeep is only sending 1 per week to dealerships and the list to get it fixed is very long and they do not know when I can get if fixed. This is a safety recall and I am very worried about my Jeep.

My car was in motion when it shut off everything was cutting on and off as in my wipers my radio my lock and unlock etc.

Safety recall was issued for this on November 14, 2019. There is still no remedy. Not sure what the timeframe on recalls is, but I'd say my safety has been at risk long enough. My vehicle often sputters and shakes violently while accelerating, especially when trying to achieve high speeds quickly (while entering freeway traffic from an on ramp or when passing into oncoming traffic for example). The issue related to this recall can cause my vehicle to stall which would be severely dangerous in these situations.

I was in traffic going about 25-30 mph when I lightly touched my gas pedal and my car wouldn't accelerate at all. Since I was going too slow I wasn't able to get to the left lane and the shoulder on the right lane was narrow so I sat half in the right lane half on the shoulder with a dead car for about five minutes before I could get it to turn back on. I was on a highway 495n in maryland during rush hour.

Vehicle will not start everytime and once it's jumpered to another car it starts no problem. Sometimes it will start then immediately just die. Vehicle has never stalled while driving. I bought it Dec 2019 w/ 102k, it now has 120k I drive 400 mi/wk for work. I had to buy an extended warranty because of the miles and the warranty CO. Is saying they won't fix this air bag module and seat belt issue as well. This car needs to be bought back by the dealership. The dealer has all paperwork because they still have my car.

I cannot get this fixed. I have been 30th on the list since January and the dealer tells me they only get 1 part every so often. I have this vehicle parked as I refuse to drive since there is a recall. I need help getting the fuel pump component to the pueblo, CO Jeep dealer so I can get my care fixed.

Drove my car all day completely fine all day no issues. Went to start it to go get food and it wouldn't start. Tried about four times then finally had to disconnect and reconnect the battery to get it to start and I've had to do this about 15 times in the year and a half I've had this car.

My car is stalling not picking up speed and making a noise that my engine is working hard when stepping on the gas . My engine light has come on and when trying to get the recalled part fixed the dealership is saying they don't have the part and do not know when it will be available.

Jeep issued a recall on November 19, 2019. Nine months later and Jeep is telling me there are still no parts available. And no estimated date on when parts / fix will be available. By law, does Jeep have the responsibility to fix within a year?.

In November 2019, chrylser recalled approximately 528,594 Dodge durango and Jeep Grand Cherokee suvs from model years 2011 to 2013 because fuel-pump relays may interrupt electrical current and prevent engine start-up and/or contribute to a stall while driving. The dealer and Chrysler is still claiming the part is 'out of stock' nearly 9 months later. We cannot safely drive the car, or sell it because of this open recall. The car frequently will not start, and we are very concerned of a stall during driving if the vehicle does start. We believe Chrysler has not taken appropriate action to manufacture or distribute the replacement fuel-pump relay, and they continue to refuse to provide an estimated date for the part to be in stock.

Tl - the contact owns a 2013 Jeep Grand Cherokee laredo 4x4. The contact received notification of NHTSA campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to nyle maxwell Chrysler Dodge Jeep ram of taylor (14150 us-79, taylor, TX 76574; (512) 686-0062) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Dp.

Tl- the contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 35 mph, when the vehicle began to stall. The contact stated no warning light was illuminated. The contact stated she was able to restart the ignition within 5 minutes and drive to drive to her destination. The contact received notification of NHTSA campaign number: 19v813000 ( electrical system) however, the part to do the recall repair was unavailable. The contact called to jacksonville Chrysler Dodge Jeep ram arlington (9600 atlantic blvd, jacksonville, FL 32225, (904) 721-6888) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool confirms parts not available. Dp.