Other Fuel System Pump problems of the 2013 Jeep Grand Cherokee - part 2

Fuel pump relay recall. The fuel pump relay recall was performed on this vehicle by dealership. Recently, the vehicle begin having the same symptoms as in the recall. Vehicle would stop running after being cranked, would fail to crank, and would have extended cranking time. I observed no fuel pump sounds during no run/ no crank conditions. Ase certified shop diagnosed fault; repair was replacement of fuel pump relay installed during recall. Vehicle has had zero failure since this repair. This failure is as dangerous as original recall failure, and occurred within approximately 60,000 miles of recall. Shop manager stated this was second such failure his shop has fixed on already "fixed by recall" vehicles.

Bought my car from parks Ford of wesley chapel on 7/16/17. 2 days later, the car had trouble starting. My mechanic looked it over. It had a power steering rack leak and embedded dirt underneath its carrier. Brought car back to Ford. They found nothing. Called again because of same problem. Was told by manager duber to try locking and unlocking car to engage starter. Did not work. Brought to Jeep. They found that a recall on the relay to the fuel pump was never fixed. They also said the front shocks were blown and leaking and not covered under warranty. Warranty company said that car had preexisting conditions and should have never left the dealership. They refused to fix it. This great price was false representation and misleading. I never would have bought the car knowing it needed all of this work.

My car is currently at 76k miles. Since around 20k miles, my car has had issues with starting that happens intermittently, slow/no response from push button start, slow/no response with Smart entry system when locking/unlocking doors. All of these issues are very intermittent. To go into more detail about the starting issue, the car would start completely, but then shortly after the rpm would drop to 0 and the electrical components would stay on. When trying to push the start button again, it would try to crank for 15 seconds. It's necessary to completely power off the car to properly start the car. Sometimes the issue presents itself immediately after. These issues happen with both key fobs even after switching to fresh batteries. I've taken it to Jeep dealership 4-5 times with no resolution. They have replaced the fuel pump relay twice for attempt to resolve starting issue. They were never able to duplicate or no codes would present themselves. I have strong suspicion of the tipm (totally integrated power module) failing, which is approximately $1200 to replace. Even though I have the extended warranty, Jeep will not replace until duplicated. I even left the car at Jeep for a week one of those visits. The issues happen almost every other day or on a very bad week, every day the car is used. Jeep customer service is very poor and I've been stuck with this issue for way too long. The starting issue even happened today, twice.

My 2013 Grand Cherokee has had the stalling issue since I bought it in Dec. 2016. In 2017 after replacing tipm & fuel-pump at our expense, vehicle continued to stall & neither Jeep nor the dealership would do anything other than change the part. We filed with ncds, & the arbitrator did not pursue the case & Chrysler responded that the vehicle was �operating as intended�. I have electronic copies of those documents. Since the official recall was issued, my car has been in the shop 3-4 times & continues to shut off multiple times daily or every other day. It failed & would not start Dec. 2019 so I took it in & got it back a week later. They claimed my battery was dead & would not hold charge. However, the day before it wouldn't start, I'd driven it back from dallas to lafayette, la w no stall. I'd also driven it around the morning it stopped working so I am not understanding that, but paid for the repairs & a couple weeks later, it failed again. It's my understanding the fuel pump has been replaced twice since my visit in December. I took it in on Jan. 20th for the stalling & got it back on the 21st in the afternoon. Less than 24 hrs later, it stalled again. I called the dealership all last week to report the daily stalls & went back in this past Monday, the 27th, after they did not return my calls to schedule an appointment. It stalled there in the dealership parking lot, & they got a tech to run the codes & it came back as the recall part. Then they ran specific diagnostics per fca's request & said they couldn't duplicate it. Since Monday, it has stalled twice so far today, on Wednesday. The car has stalled while idling with my foot on the brake, while driving it, and upon start it will immediately die after cranking up. The issue is intermittent & poses a huge safety risk for myself & others when it stalls in-operation.

After six months of no notice of the availability of the part to repair the recall on the fuel pump relay, I scheduled service appointment for 8/15. The dealer still did not have the part. I received a phone call from heather, business development manager. She claimed I never received notification for any of the 3 recalls because the parts are not available, even though they were. She said someone in the service center is supposed to screen the appointments and contact owner if part is not available and acknowledged that the dealership had failed to do this. I scheduled another appointment to repair recall and get brakes evaluated. I dropped my car off 10 am on 9/4. At 1:45, I had not heard from the dealership and called and left voicemail asking about my car. At 4 pm, still no word from the dealership, I called again and left another message. At 5 pm, still no word, I tried web chat on dealer site and rep didn’t have any information. The dealer service dept closed at 6, so I went to get my car. The service rep didn’t know where my car was. On his desk was a post-it with my name and phone number on it. He returned after 10-15 minutes and told me the mechanics found something wrong with my brakes (started after 8/15 service) and “wanted more time with it. ” I asked if my car was in a state I could take it home, I had been to the dealer enough times already to get repair. When he returned, he handed me the key and made no additional comments. I asked if the recall had been repaired and he said, "no. " second trip to dealer for the fuel pump relay recall, they had my car for over eight hours and didn't repair the recall or anything else. I emailed heather to share my experience at the dealership. To date I have received no response from dealer and the email site for Jeep doesn’t work. I will have to find another dealer to fix the fuel relay recall and brake issue.

I have a Chrysler recall #r09 (fuel pump relay replacement). After speaking with a fca recall representative, I an told that these parts are still not available, yet my vehicle is a danger to drive! I did research, and my local dealer can get a tipm module which includes the fuel pump relay, in just 2 days. I can have my vehicle repaired in just a week. Yet I'm still waiting on parts that fca has "approved" for the repair. Fca has still not offered to give me a safe rental vehicle. They just told me to drive my vehicle until it stalls/wont start, or until "approved" parts arrive. After speaking with the recall representative, I was told parts "may" be available by the end of August. I feel fca is doing anything that they can to save money rather than fix my car. I want my car fixed. If "approved" parts are not available by the end of August, I will be filing another complaint with both fca, and NHTSA.

The first incident happened at the end of April. While driving, after crossing a busy street, I suddenly lost power and engine response. After having it towed to the nearest repair shop, I had to have the fuel pump and sender replaced. This is when I was made aware there is a fuel kit relay recall. Now, barely 4 weeks later, this exact same thing has happened again. With apparently no remedy to the recall yet, I am now left paying for the same exact repairs I just had done less than 150 miles ago. This time it happened after crossing into another state, about 45 minutes from home. The time, cost and hassle of all this has been completely unacceptable. Luckily, I was able to get out of the way of major traffic. . . Luckily!.

I have received a recall for my Jeep: the totally integrated power module (tipm) contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. Three months later, Jeep says the parts are still not available, therefore, my car is still dangerous to drive. Recall status: incomplete but repair parts are not available. Furthermore, Jeep wants to hack into my wiring to replace a relay. That relay is originally part of the totally integrated power module. They are trying to take a "cheap" rather than "proper" approach to repairing my vehicle. I want the module replaced in whole, as this is where the relay in question was engineered to reside. Furthermore, I have called my local Jeep dealer to verify the availability of the totally integrated power module. I was told that they could order it and have it on their shelf in 2 working days! I want Jeep to repair this safety defect immediately, and properly, as the vehicle was designed and engineered to operate.