general problems of the 2014 Jeep Grand Cherokee - part 1

While driving home from work on March 13, 2026, the alternator in my 2014 Jeep Grand Cherokee (3. 0l ecodiesel) failed, resulting in a progressive loss of electrical power. As battery voltage dropped, the vehicle entered “limp mode. ” when I was aproximatly 1 mile from my home when I was forced to stop at a railroad crossing while a freight train was passing. At that time, due to low voltage, the electronic shifter and ignition system became completely unresponsive. I was unable to shift the vehicle into park or neutral and was also unable to shut off the engine. The vehicle remained in drive, requiring constant brake pressure to prevent forward movement. This created an immediate and dangerous situation, as I was stopped very close to a moving train with no functional means of securing or disabling the vehicle. Any loss of braking force or control could have caused the vehicle to enter the path of the train, creating a high likelihood of serious injury or death. After reaching my residence, the condition persisted. I remained unable to shift or shut down the vehicle and was forced to manually disconnect the negative battery cable, which is located under the passenger seat, in order to stop the engine. I am very lucky that I had a small metric socket set in the vehice, that I am somewhat mechanically enclined, and that I have long arms & legs, as this process was extremely difficult. I had to disconect te battery cable while maintaining my foot on the brake to avoid crashing into my garage. The vehicle appears to be designed such that engine shutdown is not permitted unless the vehicle is in park, while the electronic shifter becomes inoperative during low-voltage conditions. This combination creates a hazardous failure mode in which the driver cannot place the vehicle in park or turn off the engine during an electrical failure. This incident appears consistent with hazards identified in NHTSA campaign number 16v240000 (recall s27). Despite records indicating that rec.

Hello I have a 2014 Grand Cherokee 3. 6 and the oil cooler went out again . . This is th 3rd time. The last 2 times I pay out of pocket for it but now 3 different mechanics told me there’s either a recall or something with the oil cooler when Jeep has to fix it. I don’t want to pay another $1000 again please help me out Jeep of lowell didnt help at all.

The dealership says that they repair the open recall, but it still shows that the issue hasn’t been fixed.

I purchased a used 2014 Jeep Grand Cherokee overland. The seller claimed the mileage was around 76,800 at the time of sale. After the purchase, a vehicle history report (carfax/autocheck) showed that the actual mileage was approximately 223,000. This means the odometer reading was rolled back or misrepresented. The title paperwork shows a false mileage disclosure. This problem puts consumers at risk because the true condition of the vehicle is hidden, making it unsafe to rely on maintenance records or expected performance. It is also a violation of federal odometer laws. The issue has been confirmed by the vehicle history report, and all documents are available for inspection if requested.

While driving down the road my car randomly shifts into neutral and won’t start back, when I finally get it to start back it won’t shift.

Defrost not working (hvac).

I was stopped in traffic at approximately 16:00 on Tuesday 5/27/2025. All of the sudden the drivers side headrest deployed with force, hitting me in the back of my head and pushing my head and neck forward. Since the incident I am experiencing pain in my neck.

Car unexpectedly shifted into neutral without me switching gears while driving.

Rear hatch leaking creating electrical fire hazard potential.

Noise possibly coming from the transfer case shifting into different gears. Four wheels lowe is not working, end movement and impact when accelerating and when slowing down. Sudden movements when turning right.

The car will randomly throw itself into neutral and I will completely lose all power. Got a diagnostics done and it is the transmission control module. The part is currently on back order because so many cars are having the same issue as mine.

Service shifter light, car not going into gears.

The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. The vehicle was sitting stationary when it deployed. This could be a major safety issue as I have had a history of concussions and if this were to have deployed while I was driving, the consequences could have been severe. I see that they expanded a 10 year warranty for this, but it deployed a couple of months after that 10 year warranty expired. This should be covered for lifetime as it is a malfunctioning safety component that could seriously injure someone or render them incapacitated at highway speeds. All of this is due to a plastic clip failing that holds a metal pin.

-the passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - the safety of everyone in the car was put at risk. My husband was in the seat and was hit in the back of the head. My son, his wife and their 2 month old daughter was in the back seat. - the problem has not been reproduced or confirmed by anyone. It just happend last night. - it has not been inspected yet either. - there was no indication of any issue with the head rest. There was no collision or problem prior to the rest rest popping open (or exploding, seriously).

I had a recall on the dash of my Jeep due to the leather wrinkling. I had very slight wrinkling, so I honored the recall and took it to the dealership. They replaced the leather which seemed to fix the problem, well wrong, they put the leather down with no adhesive to keep it in place. Long story short, it began having some puckering in the middle,now the whole dash looks like a wrinkled bed sheet and its totally lifted along the bottom of the windshield, which has caused my defrost vent to lift out of place and resricts airflow. This resricts my visibility when the defrost cannot blow accurately. I took it back to the dealership to show them,and to tell them that it's worse than before I brought it to them, and if I had've known this would happen, I would have left it alone! I showed them that they obviously didn't put adhesive under the leather, the just laid and tucked it! they said they couldn't repair it. I took it to get it assessed and as soon as he saw it, he said "this was obviously installed wrong!".

My instrument cluster (where the speed, gas level, engine temperature, etc. Is displayed) had completely blacked out. It was periodically coming on. But it's not coming on at all anymore. I've taken it to the dealership, had it replaced (with a used part), had the wiring checked, also tried reprogramming the instrument cluster. Nothing has worked. There was a recall for this same exact problem, with the same exact vehicle except my vehicle was manufactured 3 months after the recall notice called for vehicle manufactured through Aug 2013 my was November 2013. I feel that my vehicle also should've been part of that recall notice.

The shifter has a manufacturer issue the car while it is accelerating throws itself into neutral on its own. The car could be in drive and it'll throw itself into sports mode on its own. It'll drop down the acceleration on its own as if it's shifting on its own. Car could be put into park and the shifter will throw it into neutral or in reverse. Contacted Chrysler they refusing to honor the recall cleaning there's an expiration date. This has been reported to you guys many people have the same issue ( 19v447) I literally almost died with what the shifter is doing and I need them to honor their recall this is a safety hazard that can kill or answer anyone easily.

I was driving home from dinner and while driving I got a notification on the dashboard and then few moments later it locked up and everything started turning off. Incuding the radio, ac but not the car. The car would not drive once I got it on the side of the road. The car would not turn off due to not being able to place car in park. It was stuck in drive. My husband had to come over and put his foot on brake and take over the wheel. He then hit the power button for 5 seconds and it went into park and turned off. We called a tow company to take it to dealership to get fixed. We seen we had some recalls so we asked if that was the issue they said yes and ordered parts to fix. Days and weeks went on got car back and when I drove home my car I will say does not feel safe for me to be in nor be on the road. I had smoke inside my car where battery is when on side of road which one day will be where my kids are. Also they said nothing was wrong with alternator but when on side of road I could smell burnt alternator. They said was fine and recall wasn't needed. I do not feel safe at all nor does my husband feel safe driving the car. Dealership we bought from never told us about the recalls when we bought in 2020, and now this dealership saying it doesn't need to be done we do not feel the car is safe to be on road and will be fire hazard down road.

While driving it shifts into neutral.

Unknown.

What component or system failed or malfunctioned, and is it available for inspection upon request? the passenger-side active headrest of my 2014 Jeep Grand Cherokee exploded as I was driving last week. After inspecting it myself, it appears that the plastic parts that hold the headrest together broke. This seems to be a common problem after googling the issue. It is available for inspection upon request. How was your safety or the safety of others put at risk? this could have caused a head injury. I am worried that if the driver's side headrest explodes while I am driving that it could cause injury or cause me to crash. Has the problem been reproduced or confirmed by a dealer or independent service center? the dealership I spoke to said that the warranty had been extended for these active headrests (so it is a known issue) but that extension is expired so I would have to pay out of pocket to have them replaced. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? this happened spontaneously with no warning.

I was travelling down the road at approximately 30 mph and my the active headrest on the passenger side randomly deployed. This caused an extremely loud noise that sounded like an explosion. This caused me to swerve and slam on the brakes. It was unclear, at the time, what was happening. This has now caused extreme anxiety that it will happen on the driver side, while I am driving, and cause bodily harm or cause me to wreck, which could be potentially fatal. It appears that the clips that were holding it on just broke, or gave out, causing the deployment. After researching this I have found that this is a well known problem with this vehicle and has caused injury to others. When looking up my VIN number it says there are no recalls. It appears as though this is an expensive fix, which should be covered in full because it was a known default that Jeep continued to manufacture in the same way. I am not having to drive leaning forward, because of fear of injuries if the drivers side does the same. And passengers have to ride with a deployed headrest that will not provide the protection it was supposed to provide in the event of a wreck, and that could cause additional harm because of it already being deployed.

I am driving on the highway and my vehicle goes into neutral on its own it’s very dangerous and almost caused an accident from what I was reading there was a recall for the software for the transmission this happened quite a few times and needs fixing.

My youngest son was away at college, using the vehicle to go to and from class. He was driving the Jeep home for summer break when suddenly, the wipers turned on and the dashboard warning lights lit up the dash like a christmas tree. He did not know what to do, who would? then the dashboard went completely black. He tried turning off the wipers and then suddenly the car shifted into park in the middle of traffic all on its own, with cars on both sides. He was fortunate that he was not rear-ended and severely injured. My son is a cautious driver, as he fears any accident that could end his athletic career. He pulled over and turned the Jeep off and then on and things looked normal. No more flashing dash warning lights, so he continued down the road, hazard lights on, paying close attention to vehicles around him. The dashboard warning lights were flashing repeatedly, vehicle auto shifting itself, dash going completely black and vehicle stalling in moving traffic. . . This happened several times on his way home. What my son experienced on the road, has happened to me several times since. It is a very frightening and dangerous experience. I believe I have been grossly misled by Chrysler Jeep sales and continue to be misled about the soundness of my vehicle and the after reporting to the autonation (Chrysler Jeep) service department, the dangerous situation my family was in by driving my Jeep, I feel I was not dealt with fairly. Is this how they treat all customers or is it because I am latina and a woman? with a vehicle with so many recalls, so many complaints and so many investigations by the NHTSA, it is a wonder why it is still on the road. Those who know would say, because no one has died, yet. Should that be the accepted answer or response? should someone have to lose their life before this vehicle is taken off the road? please see my attached document. I urge you to do a thorough investigation of these serious safety issues. (cpu, modules have been ongoing issues.

While driving vehicle shifts into neutral and displays a low voltage message. I was young 75 mph down the high way and the car shifted into neautral without indication that anything is happening.

Within 48 hours, I experienced two issues: first, we were driving on the highway at a speed of 75 mph when suddenly the front driver's side tire pressure indicator began to ramp up and eventually topped out at 86. We stopped to check the tire pressure at a gas station, and it was really 41. We got back on the highway and the pressure gauge continued to decrease / increase with no rhyme or reason. It eventually went back to the correct pressure. A few days later, we were driving on the highway at 75 mph with the navigation set for an address that was about 60 minutes away. Quite randomly, the navigation voice came on and said "re-route" and wanted us to take a right turn (there was no way to turn or anywhere we could go). Bizarre! it seems like the car's circuitry/sensors are failing. It's alarming.

It has happened twice in 48hrs, driving then all of sudden indicates not in gear. Pull over , will not go back in gear. Will have to wait. Then later on starts. Then is no indication no warning. This is extremely life threatening.

The vehicle was running but in park. I was putting air in my tires and heard something. I looked towards the passenger front and seen smoke coming from up front. The air ride pump caught on fire and melted wires, hoses, and the inner fender cover. I was able to put it out quickly.

In Aug my warning light came on, I called mopar was given a case number it was not until October that I was contacted after repeatedly calling for status. The is was the egr cooler which mopar showed had been replaced when recall issued, I was advised by stellantis to have towed to dealer, it was towed oct 15, dealer advised it was replaced a few years earlier but I provided proof it had not, dealer then replaced but then advised it could not be cranked due to not holding coolant, it was not doing this prior to being towed. I then asked for the outstanding recalls to be completed, they advised no parts…I see now one is showing incomplete that should have been done, the other is a problem with part, I called after receiving a letter those parts were in and they said they were not, I then called you and was advised I am on a list to have this completed. I have been having to rent cars to get me to dr appointments since August. It is currently in the shop having the dpf r.

Vehicle shifts into neutral when driving down the road and then dies. There is no rhyme or reason to it. Sometimes it does it everyday, sometimes it doesn't do it for 6 days. Seems to happen within 3 to 7 miles of driving the vehicle. Took to Jeep dealer to see if they could figure it out. Over a month later and $1000. 00 Jeep dealer replaced the pcm pin (?) and checked wiring. Picked up the Jeep and 6 days later on way home from work it shifts into neutral going 58 mph down the road and stalls. 30 mins before it would start back up and allow me to drive it. Never any check engine light on, never and noises or chugging, the vehicle does this with no warning and after 5 to 30 minutes will start back up like nothing happened.

Unknown the engine rattles when accelerating on to the expressway and my side view. Mirrors passenger and driver side does not operate properly.

Traveling on s sterling street in morganton, nc on the morning of July 12, 2023. We were going speed limit20 mph on a one way street, then car made rumbling sound and accelerated on its own at approximately 60-70 mph. I put on brakes,but car did not slow down. . . Weaved thru traffic to avoid hitting anyone. . Could not get car to slow down and unfortunately hit a car in front of us. All persons were taken to hospital. . Myself, my wife and person in the other car that was impacted. All persons suffered broken bones. Both cars were totaled. Since accident have read up on this type vehicle accelerating on its own. We were lucky no one was killed. This needs to be looked into before it takes a life.

I own a 2014 Jeep Grand Cherokee 5,7 summit trim, I've been experienced a very scary situation with this car on last 4 months, with no warnings this vehicle completely shuts-off, with no power, no radio, no dash lights. For few times happened on my drive way, but most the times I was on highway running between 45 to 70 mph, its come from the blue. But after the engine stops, it just restart like nothing had happened, no lights on dash no warnings. I left this truck on sandy sansing dealer ( milton florida (850)6236866 like 4 times, they replace few sensors and update software on first time, but day after I was there again, and again and again. Now, they have my car o shop for over 40 days but they can find or replicate DE issue, of course to replicate the issue you need to drive the car, and according with then they drove the car for 50 miles with no issues( and of course nobody wants to drive a car that can stops in any minute ). I ask the dealer if a fuel pump could cause that, they had no clue, but they gave me a price for replace both, so at this point I'm extremely frustrate, cause I've a car with a brand new engine that always was serviced on Jeep dealer, that I can't use and who has all technical capability is incompetent to fix. I saw lots of cases like mine on internet. I could get someone or my self kill. Any help is deeply appreciate.

We were driving on the freeway doing about 70mph when without warning the glass sunroof exploded. Not knowing what had happened we pulled over and opened the shade slider and glass rained into the vehicle. Had the shade not been closed, all the passengers would have been hit with flying glass. We did not see anything that would indicate something hit the vehicle; it seemed to just explode for no reason.

I have had 2 transfer cases and now I need a transmission all in 2 years I’m so over the Jeep products all done by the Jeep dealership.