general problems of the 2014 Jeep Grand Cherokee - part 2

My right front head rest deployed without a accident.

•driver headrest deployed while driving for no reason. Vehicle is available for inspection. •when headrest deployed, it strike me on the back of my head causing uncertainty of what hit me. •the problem has not been reproduce. •the component has not been inspected by the manufacture, police, insurance representative, or anybody else. • there was no warning, lamps, messages, or any other symptoms of the problem prior to the failure.

Unknown.

The hood ltah keeps sticking when we close the hood, it has been greased and still does not work properly. The hood almost flew open on the expressway.

Gear switching to neutral while driving, stops abruptly, steering locks up, and the vehicle shuts down completely. In order to restart, the battery requires a jump. The battery is fairly new and shows good voltage.

My Jeep has been at the dealership for a year prior to this. On February 21,2023 I gave them a list of a weird smell in my cabin, broken, and missing parts. I was sent an email on the ‘March 14, 2023 saying my Jeep was fixed and ready I went in on March 17, 2023 to pick up my Jeep, from what I could see the broken pieces were repaired. I got in proceeded to drive, after I went maybe 16 miles one way, I had to turn around, there was a weird smell in my cabin. My eyes, and nose started running and my head was feeling weird. I already have copd. I found the service manager, he went out and got a technician, the tech stuck his head into the Jeep and said it was antifreeze. I told him I don’t know what it is, but I feel weird. They proceeded to lift the hood and there was black smoke, the tech said the “pvc” hose was disconnected. I didn’t know what that was, I left the Jeep there. I didn’t feel well throughout the weekend, went to my dr. Monday March 20, 2023. I had a very bad headache, short of breath, nausea, just feeling really bad and run down. I was told it was possible carbon monoxide poisoning, especially since that pvc hose not connected would distribute exhaust into the cabin. I was then taken back to the emergency room on Sunday March 26, 2023, I couldn’t stop vomiting, stomach hurt so bad and headache. I reached out to the dealership, and informed them what happened. They never replied back. I need help please, I’m a disabled u. S. Air force retired veteran with copd and other medical conditions. This situation is unacceptable. I’ve tried to get a meeting with the owners, on several occasions. Since they had my engine taken apart and just sitting out back of their dealership for months. I want the engine replaced completely, or they can send my Jeep to another dealership to make sure the engine is complete and fixed. This could have killed me!.

Unknown.

My vehicle ignition button got pushed into the dash and I was unable to start or stop my vehicle from running.

While stopped at a drive-through with my foot on my break, my head rest exploded, forcing my head forward. There was no accident and it deployed at random. The passive restraint system failed. Had vehicle been in motion it would’ve been a public safety risk. Appointment at the service center of the dealership has been made. It has not yet been inspected.

In reference to recall w79/20v-699, to date I have attempted on four (4) occasions to have the recall addressed by my dealership, gettel Chrysler Dodge Jeep ram of punta gorda, florida without success. I have even contacted corporate about the problem to no avail. Is there anything you can do to force them to follow through on the recall repair?.

Jeep placed in park on slight incline and turned off. 5 minutes later seen rolling down driveway (seen on video).

First issue is that I had to replace the uconnect system this year. It had been on the fritz for some time and updates could not be made to the old system. It would constantly go black. Second issue 2017-$30,000 miles is that the replaced steering rack and pinion and align 600 suspension and chassis 4778. Replaced the leaking rack and pinion and passenger front caliper due to sticking bleeder valve 300 bakes. 11/2017 evaporative system seal canister. 2018 power brake booster/vacuum leak and braking issue. Replaced radio. $1200 ish. Drove car 2/21 50,221 - 10/2022 53,000. October 2022 daughter driving car, gear slipping and engine light comes on and pulls over car not shifting at all into gear. Towed to Jeep where needs new transmission plus at 53,000 miles!!! $15,00 plus quoted at Jeep.

My son started the Jeep Monday morning and the engine light came on which has never happened before. Then something occurred under the hood and there was a fire. Luckily my son was able to get to a garden hose and put out the fire but now I have a 2014 Jeep Grand Cherokee that has fire damage and needs to be taken into a Jeep dealership for repairs. I have only had the vehicle for a little over 2 years.

On several occasions, while driving between 30 - 70 miles per hour - car goes into neutral by itself leaving you trying to steer the car to the side of the road under multiple risky situations. When pulled over - car can be put into park but if your foot is on the brake pedal the car sputters and won't shut off until brake pedal is released. You can still steer the car to the side of the road but no acceleration is possible. Restarting the car isn't possible for about 20 - 30 minutes. Most occurrence have happened on the interstate. There are no warning signs prior to the occurrences and it's extremely scary trying to get to safety. Diagnostics have been completed by Jeep dealerships and other repair shops and it's been stated all recalls have been made to this car in the past. The fact the car goes into neutral itself is scary. The most recent event puts the total of occurrences at 15 since I have owned the car. No one seems to have an explanation --all I know is its very dangerous especially on the freeway. I would like to know what can be done to get this resolved before someone get hurt.

The head rest on the passenger side has dismantled. I believe it’s an air bag system but am not too sure. The cushion and the plastic part have split and show a few wires. I have not been in any type of collision for the head rest to go ahead and give out like that.

My vehicle has a recall with the parts not available, I crash without prior warning, and injured. I have contact fca us and other customer care numbers provided. My vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. My car is drivable with very little power and can only drive a very low speed and locally. I have called about this matter for over a month and afraid that I will get in to another accident. I have not received information on when parts will be available. I had it checked and most probable other components require replacing due to the recall. This put me at risk and could have put my children at risk.

The ahr on the driver's side activated while the vehicle was parked and the driver was hit in the neck. Upon inspection, the plastic tabs that keep the pin in place, keeping the whole apparatus in the off position, broke off.

While driving on a city street the driver side headrest deployed without cause and struck me in the back of the head.

The problem with my vehicle is with emissions system which was covered under the ecodiesel extended warranty lawsuit the epa filed against the manufacturer stellantis. My Jeep has been down at crystler Dodge Jeep ram dealerships for 2 years. The extended warranty states they would repair problems, but they have not. I was told today that they will only give me 8741 for my car but they want to keep it. I’ve had to go to the hospital twice from the first dealership that had my car for a whole year giving me carbon monoxide poisoning. I’ve been paying full coverage insurance for 2 years. This manufacturer has placed and is placing me in a hardship. They said they would/ coukd repair my car and stayed in writing they would have certified techs working on my car, they had the parts manager working on my car and almost killed me. Now, their leadership is trying to bully me into selling them my car for this low ball amount. Why didn’t they offer to buyback before putting me through 2 years of hell. Is it leah’s to breach a binding legal contract they agreed to honor. I am aware they are to suffer penalties for not honoring the warranty, and for not keeping databases updated by VIN. I was told my parts weren’t covered for months, I had to constantly show them the warranty said the parts were covered they trying to charge me for. I want my vehicle fixed under the extended warranty. I want compensation for this excessive time, and for them not honoring the consent decree they told the epa and NHTSA they would honor. Please help me get my vehicle fixed under my extended warranty. My car is covered til 199,189 miles or may 13, 2024. I really need help, the manufacturer is not adhering to the consent decree they promised the government and NHTSA they would.

The passenger headrest deployed because the pin plastic bracket has failed it released the headrest unexpectedly and can not be reset. Please advise this is dangerous!.

The shifter system (monostable shifter/ electronic shift module) malfunctioned 4 times so far. It has been to the dealer 3 times and the following has been replaced: the electronic shift module, the shift head/knob, the electronic shift module again, and finally the wiring itself, and now 10 miles after picking up my car that was being serviced since Monday (it is Friday now), I have the same issue and it makes my car stuck in first or second gear, I cannot shift into park or out of drive unless I shut the engine off, it puts my car into limp mode and won't let me accelerate or else the car jerks, my infotainment screen intermittently shuts off, and I get the following warning lights and messages: check engine light, braking system light, tpms light, traction control light, "service electronic braking system" message, "service shifter" message with obd code u1467, "service power steering" message, "service transmission- continue in d. Do not shift or turn engine off" message. The prnd lights on the shift knob also flash. This is very dangerous as my car cannot be shifted out of drive (into park), the car won't accelerate or move above whatever speed 1st gear or 2nd gear will allow me to, the car physically jerks forward, and whatever systems like power steering, braking, etc. That may be affected based on the warning lights. I only get the diagnostic code u1467 which is for the shifter, though.

I've been experiencing an issue with the brakes on the vehicle not operating properly since 2022. The vehicle does not brake normally, and the brake pedal must be pressed completely down to the floor, or pumped repeatedly before the vehicle begins to slow, and when it does slow, the brakes are less than responsive. There have been several instances where despite allowing extra stopping distance and pressing the brakes all the way to the floor, the vehicle does not stop normally, and I've come dangerously close to being involved in a collision as a result. I've reported these issues to Jeep in the past when the vehicle was there for service, but it was not adequately evaluated. I replaced both front and rear brake pads and rotors, only to have the issue continue. On 6/27/23 when my vehicle was in the body shop for unrelated repairs, the body shop conducted a brake diagnosis and confirmed the stiff break pedal when attempting to brake. They verified the appropriate vacuum at brake booster and vacuum sensor, and disconnected the brake booster sensor and smoke tested the brake booster to find smoke leaking into the main cabin area. They recommended replacing the brake booster assembly with water shed per TSB, and re-checking. They noted that the vacuum brake booster has failed, and TSB is available in regards to installing water shield with new brake booster, under safety recall t59/NHTSA 17v-572. Once body work was completed, we took the vehicle to perkins Jeep for the open recalls and requested repair of the brake booster, but were told this isn't a Jeep problem, and that it should have been taken care of at the body shop under insurance-- even though this brake issue was pre-existing to the body damage to the vehicle. Jeep states they do not have the oem parts to repair this issue and other open recalls at this time, and there is a waiting list.

The leather on the dashboard is DE-laminating from the dash and pulling the grilles from their original positions.

Passenger side (front) deployed randomly. There was no collision or impact when it deployed nor was there a passenger occupying it luckily.

On multiple occasions, after steady driving for approximately 1 hour the vehicle will suddenly begin decelerating. This has happened while driving in the highway. Once the car is stopped and turned off for approximately 10 minutes, the car will drive normally and accelerate to normal speeds.

The headrest spontaneously popped open and hit me hard in the back of the head while I was driving yesterday. This was dangerous for a number of reason, primary because it could have caused an accident but also the headrest hit me so hard that it seams as if I have a mild concussion. Last night I had a sever headache and neck strain and today I went home early from work for the same reason. It seems as if the problem has occurred to several others as well but no attempt has been made to inform drivers of this dangerous defect. The vehicle has not been inspected but I plan on taking it into my local Jeep dealership. No warning was seen prior to the problem.

While driving on the freeway at normal speed limit the vehicle has on 2 separate occasions gone into neutral without the driver touching anything. We have taken the vehicle in twice to dealership who have tried to replicate the symptom. They have kept and driven car on multiple occasions with no success . They tell us they cannot fix the problem without a code if they cannot find it. I have called Jeep customer service multiple times and they filed a case number but refuse to get back to me when I leave messages. Jeep cherokee model 2014 had 81000 recalls for a transmission software issue but not the Grand Cherokee model. This vehicle is clearly very dangerous to drive and my son who was driving nearly had a very serious accident when this happened. What am I to do. I cannot let anyone drive this vehicle . Jeep are not interested in helping the dealership get to the bottom of this issue. I cannot sell the vehicle knowing there is a critical issue with the safety of the vehicle and if someone buys it and gets hurt or killed I probably have a liability. The dealership keeps trying to find it but it may not happen again for weeks or months, like looking for a needle in a haystack. Case number with Jeep is 81105546 please help I am at a loss what to do. We have not used the vehicle since the last incident.

The engine oil and filter was recently changed and a few days later oil is now leaking down the engine bay onto the exhaust and onto the skid plates. The correct torque was used and oil filter seal as well as the drain plug are dry. The canister housing has either cracked or seals have failed on that part. It is a known issue with an upgraded part available from fca. I did not notice it until arriving home after a 20 mile drive and oil was everywhere. This could have caused a fire as there was no warning and no expectation of a leak. Opened a case with fca to report that this part has failed on my vehicle. Case #80756602.

I have received notices about recall w79/NHTSA 20v-699 "important safety recall". I went to my local dealer and they told me the parts are not available. They said they would put me on a waiting list, but that I'm number 162 on the list and they are currently working a number from November of 2019. I called fca to complain. They directed me to another dealer in the area. That dealer made an appointment and then canceled it due to no parts availability and said they'd put me "on the waiting list". They gave no time frame. I just received another notice urging me to get this urgent safety recall fixed. My take is that fca is dragging their feet in hopes that the longer they delay, the less repairs they will have to do.

The driver headrest popped open when stopped at a red light. No accident. Just happened spontaneously.

Leather separating from dash board. Causing distraction while driving also bubbles interfere with low light sensor on dash.

Randomly my Grand Cherokee overland 4wd stared spraying oil all over the rear of the vehicle. Took it to Jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. The vehicle never once displayed any indication of any failure or overheating. When I asked how could there not be any warning lights I was told it just happens. After researching this issue I discovered it's a very common problem. My concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.

Engine stopped working suddenly while driving. Pulled to side of road,tried to start it with no luck. Starter working, cranking but engine is not firing. No warning messages,no check engine lights,only changed message on cluster before it showed "press brake then press button to start engine" now it shows "press clutch . . . To start engine". 3 weeks back visited dealership(motorworld in wilkes-barre,PA) to fix last recall. After 2 days spent at dealership,nothing happened, recall was not completed. Accident happened 7/7/21, next day vehicle was towed to dealership, set for diagnostic for Friday July 9,2021,and now it is sitting there for 10 days,with no information what exactly happened to vehicle.

Passenger head restraint headrest deploys without collision. While parked in driveway overnight, (popped open and forward). Dealership found no faults.

The active head restraint on the passenger on the passenger side deployed without any collision. We came out one morning to just find this popped open and it will not reset. It has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.