general problems of the 2014 Jeep Grand Cherokee - part 2

While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, this scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction. There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.

The passenger side headrest popped out violently by itself. Was driving up the interstate when the headrest randomly popped out. The headrest is unable to be reset. This could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.

My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) a plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.

Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward.

Driver seat active headrest deployed for no reason.

Vehicle was parked when the front passenger headrest exploded.

The active head restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with fiat Chrysler automobiles. A federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of California.

Passenger headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.

The drivers active headrest deployed while sitting parked in driveway. Came out the the Jeep this morning and the clips that hold it together broke. This is a part of the safety system.

My 2014 Jeep Grand Cherokee automatic headrest deployed. My wife was driving as normal and she was hit over the head by the headrest. It was deployed under normal driving conditions. There was no accident. This is very dangerous because of the sudden surprise. She could have been killed!!!!!.

For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.

I have a 2014 srt Jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.

Deployed head rest while vehicle was in parked and engine was off.

While driving my vehicle on an interstate, I felt something hit the back of my head against my hairclip. Once stopped at a light, I tried to adjust my power seat thinking that it had somehow readjusted itself (I have been waiting over 6 months for a new pcm and lots of little power gremlins have shown up with the engine and other systems). When that did not help the issue, I reached to my headrest to see if I could adjust it when I realized that it had popped open. There was no incident/accident to cause this.

The driver's side headrest exploded forward when no one was in it. 10/12/21 the Jeep was taken to the buffalo airport. Early afternoon, 10/13/21 it was picked up. When the car was picked up, it was found with the headrest exploded. After close inspection of the car, no damage was found to indicate a collision had happened. The safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. The problem is being solved by our own mechanic. No inspection has been made by any authorities or insurance reps. No warning lights, messages or symptoms were observed before the headrest exploded. You can see pictures attached.

Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. It springs back out forward.

Driver seat heard rest deployed and cannot be reset. This almost caused a serious accident.

Sitting in the driver seat parked. The active headrest suddenly deployed . No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully I was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.

Front passenger active headrestraint defective. Headrest activated erroneously when plastic brackets holding steel bar broke. This caused the headrest to forcefully extend/deploy forward. Driver side headrest was not affected. Steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). Should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.

While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.

Unknown I was parked when out of no where I heard a poping noise and I lucky no to have my head on the head rest at the moment of it popping , till when I tried putting my head on it I felt something off and thats when I saw that the head rest poped . I was not in a crash I didnt not hit anyone or was hit by anyone as well just happened on its own .

While driving, I heard a loud explosion, and my head/ neck jerked forward to the steering wheel. I immediately thought someone hit me from the back. My daughter in the passenger seat shouted, “are you ok?” she told me that the back head rest exploded. I was shaking and tears filled my eyes as I pulled over to the side of the road. The driver’s headrest deployed for no reason! I was so lucky that this did not cause a major accident! that evening (and for the next 4-5 days), I had a headache and lower neck pain. Today, it still feels sore. Even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. My daughter is 15 1/2…she is scared to death of learning to drive in my Jeep. She witnessed the restraint deploying, and doesn’t want that to happen to her. Me either! I have been a Jeep owner for 22 years. Sad to say that I might not be much longer :-/,.

Driver’s car seat headrest pop out while running almost causing an accident.

Driver head restraint for 2014 Jeep Grand Cherokee deployed while sitting at the airport between July 13, 2021 and July 18th 2021. Car was not in motion. Took car to Jeep dealership for inspection and replacement. It was determined by the dealership "internal latch will not reset and hold properly". Head restraint was replaced with a new one. Mileage was 89,883. No warning messages or symptoms. Dealership stated they could not replace the passenger head restraint until it also "fails".

The active head restraint on the passenger side deployed on its own with no outside influence.

The headrest on my 2014 Jeep Grand Cherokee deployed on its own while driving. The headrest is pushed so forward that I am unable to drive my car safely.

While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head.

I was preparing to stop at a stop sign when I heard a pop/burst. It was startling. I thought some glass or something broke but couldn’t see where. I looked over and I noticed my car seat headrest was open. Thank god no one was sitting there. And no one has for months now. So I’m unsure why it would have done that.

Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.

While driving the headrest deployed and hit me in back of head.

Headrest safety feature deployed randomly.

May 3,2021 while driving on route 93 south I drove over a rough patch on the road as soon as I felt the bump in the road I heard a very loud pop. I pulled into a gas station and inspected my car that's when I discovered the passenger headrest deployed, fortunatley I was alone at the time. No one was hurt.

The headrest of the passenger seat popped out (like an explosion). I understand there are several investigations and was wondering if this is something that the company will replace for free?.

While driving home all of a sudden there was a loud pop and instantly hit in the back of the head while driving. Instant headache and throbbing to the back of my skull. I pulled over as soon as I could to see that my driver side headrest had deployed. Further inspection it appears the plastic inside the head rest is broken so it can not be reset. This is an extreme safety issue! just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. If my wife was driving I am not sure how that would have turned out as she already has neck issues.

Active head rest on driver side released while in parking lot. There was no contact or accident. There is a plastic piece inside the head rest that snapped and the head rest launched forward. I need to bring it to dealer to get fixed I suppose and also pay for it I believe, but this seems to be a safety issue and a defect - not something I should have to pay for.