general problems of the 2014 Jeep Grand Cherokee - part 2

Failed cv boots resulted in grease on wheel and brakes.

I purchased a brand new Jeep Grand Cherokee on 4/29/14. On 5/8/14 (694 miles), I noticed black grease all over the inside of the front passenger side wheel. Upon closer inspection, I could see grease leaking from the cv boot all over the wheel, axle, shock and other suspension components. I took the vehicle to the dealer and a replacement half axle shaft was ordered to replace the defective one. I received the vehicle back with the new half axle shaft on 5/13/14. Two days later, on 5/15/14 (817 miles), I noticed the exact same problem on the front driver side wheel. I took the vehicle back to the dealer and another replacement half axle shaft was ordered. However, the part is now on back order and there is no estimate from the dealer on when it will be available. The dealer will not release the vehicle back to me until the defective half axle shaft is replaced with a new one. This is a major safety issue because the leaking grease could get on the brake discs which would result in problems stopping the vehicle and could potentially cause accidents and/or serious injuries. This is a common problem among new Jeep Grand Cherokee owners. . Read more...

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the front passenger side of the vehicle would abnormally shake. The vehicle was taken to the dealer on multiple occasions where the failure was unable to be determined. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 2,130 and the current mileage was 3,200.

I have a 5 day old car and the cv boot on the front tire has come off, spreading axle grease all over the brakes and other parts of the axle. The dealer service rep says it is unsafe. . Read more...

Vehicle was in a level parking lot with a boat and trailer attached. Vehicle was in park configuration with engine running. Vehicle was left unattended for about 1 minute and it rolled about 100 feet, through the parking lot and across a road and down a levee where it hit a tree on the left front side. The driver was not in the vehicle when it hit the tree. The California highway patrol arrived at the scene and there was no citation issued. There was no other property damage other than to the vehicle and the boat trailer. The insurance company paid for the damage to the vehicle less the deductible.

For the second time in 2 weeks the power steering assist steering failed while driving the vehicle. The instrument cluster gives a "power steering warning" and all hydraulic assistance fails. Within a few minutes of this happening, the engine also gets hot. I live n the texas hill country. This failure results a large increase in steering effort on the local hilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. It also affects the ability to maneuver in traffic until the vehicle is brought to a stop. The problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. So far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. I use this vehicle for work related travel throughout multiple states so it gets driven often.

First instance: at vehicle startup, elctronic gauge cluster immediately posted "service immediately" warnings for abs, air bags, 4x4 suspension, parksense, among others. Speedometer was not operational. Unsure if blind spot monitoring was operational. Check engine light remained on. Turning off ignition, opening doors, and waiting several minutes did not clear the issue. After waiting overnight, everything was operable. At first service visit, dealer reconfigured pcm per Chrysler and returned vehicle. Second instance: approximately two weeks later, the above issue reoccured. We could not make it to the dealer and had to drive the vehicle in this condition. A few days later, the issure reoccured once more. This time, we were able to drive it to dealer. While service was closed, we asked someone to verify the condition and download codes. We contacted Jeep customer care and was assigned a case manager. At service visit, the dealer stated they were unaware of this ever happening, and I told them I had seen several cases on Jeep internet forums of an abs module being replaced. After speaking with Jeep, dealer installed new abs module. Also, we were given a rental Chrysler 300c for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage. Just two weeks after the Jeep had the abs module replaced, we have yet to see reoccurence. However, when I asked Chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were. When I questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again. She would not confirm that other vehicles had a similar issue or if the abs module fix was successful in those cases.