Five problems related to carrier/rack have been reported for the 2015 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2015 Jeep Grand Cherokee based on all problems reported for the 2015 Grand Cherokee.
While driving, passenger headrest deployed. Plastic brackets inside headrest which keeps active headrest closed, has broken. Headrest no longer usable.
The passenger active head restraint activated June 2019 on my Jeep gc due to the plastic tabs on the headrest that hold the metal pin in place breaking. The pin was still held by the solenoid as it never activated. The design of this has constant spring tension on the pin and small plastic tabs fastening it to the headrest. Both sides broke activating the headrest. I fixed that one now today the drivers side headrest failed the same way. Luckily it broke while the car was sitting in the parking lot not while I was driving it. There are numerous complaints about this on online Jeep forums. I am not expecting anything to come from this but want to formally document this in hope of preventing a serious accident. The headrest design is simple in form; however, the materials used lack the strength to retain the constant spring tension long term. A simple metal bracket would alleviate the strain on the plastic tabs. I have photos if anyone would like to see them.
I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when I parked it to go into work. Upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. This is a safety hazard as I am now worried that the driver headrest will also pop and lead to a collision. This is not the first reported incidence of this occuring, and it needs to become a recall.
I bought my vehicle new from a dealership. It had 3,600 miles on it when I found this problem. The navigation screen cracked spontaneously which make some of the function of the touch screen unusable, heat, defroster, navigation. This is the 8. 4an model. Chrysler says it is caused by damage and will not cover the repair. I did not damage this unit. I don't know when this crack occurred, you can only see it when the light hits the screen just right and you can not feel the crack even with a fingernail. I only discovered it because suddenly the defroster for the back window would not turn off using the screen. I have called Chrysler customer service and they are going to call the dealership and try to come to some sort of resolution.
Sunroof shattered while driving down highway on 2015 Jeep Grand Cherokee. Sound of large crack then it shattered. Took it to certified Jeep service provider (ancira Jeep, san antonio, TX) and paul, the service manager, said he had never seen anything like this and something must have hit it. There's no way it would have just exploded. Nothing hit it - it shattered due to excessive heat. I have called Jeep, who says they must stand behind the recommendation of the dealer and it is not a safety issue or faulty product issue. It is my responsibility to fix.