Two problems related to radio/tape cd player have been reported for the 2015 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2015 Jeep Grand Cherokee based on all problems reported for the 2015 Grand Cherokee.
My complaint is about a danger caused by a u-connect (uc) update notice for my 2015 Jeep Grand Cherokee that, until completed, the Jeep's safety features including 911 were unavailable. A programming glitch wouldn't allow an update time to be chosen. The notice continued to block the screen making it unusable. On 10-3-19, an hr into a 5 hr trip, a notice on the screen said: urgent updated needs to be scheduled/completed w/in 24 hours but, in meantime, "essential services" like 911 & bluetooth (& couple others) aren't available. I tried to set a time but the original screen kept popping back up. I could not clear the notice from the screen and it blocked being able to use any of the screen tabs. Couldn't even use uc's call-assist button on rearview mirror. In the glove box I found an actual # for uc & called directly. The woman, helen, said there'd been a "glitch" in the program, that I was "out of luck," she was sorry for the inconvenience, that she had other customers traveling & in similar predicament. Initially she suggested I pulled off the hwy to attempt a system reset (after which the hazard lights wouldn't shut off until an extra long hold of the hazard button). When the reset didn't work, she advised that when we get to our destination (unless we felt unsafe we should stop our trip then) to be out of the car for at least an hour, to pick an update time w/o any zeros (apparently that was the "glitch") like 11:17. The car had to be locked in a certain pattern to put it in "sleep" mode. The actual keys had to be at least 25 feet away from the vehicle. If this all didn't work we'd have to find a dealer but it did work overnight. So we drove for 4 hours w/o navigation, bluetooth or 911. Nor did we have radio access to hear traffic or weather reports along our route. It was very unsettling to be driving in the dark without any of the Jeep's computer available.
2015 Jeep Grand Cherokee. Consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues. The consumer stated the vehicle has been in the shop 12 times in the last year and a half. The vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. The dealer worked on electrical connections behind the media center, and replaced a wiring harness. The problems continued to multiply and the vehicle hasn't been the same, since. The consumer was informed a software update, would not be available until September.