general problems of the 2015 Jeep Grand Cherokee - part 1

While driving on the highway my vehicle will shift to neutral.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed with the heater engaged, there was an abnormal burning odor coming from the vehicle. The “vehicle temperature” and check engine warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The contact stated that the VIN was not included in NHTSA campaign number: 15v461000 (equipment). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.

My engine oil is mixing into my coolant jug and radiator replaced the oil cooler housing and the issue still continues.

Last year while driving my 2015 Jeep Grand Cherokee, the headrest collision system went off for no reason, hitting me in the back of the head. Luckily I did not lose control of the vehicle and there was no collision or injury to myself. It was very scary, but I maintained control of the vehicle. I went to my local Jeep dealer pembroke pines Jeep auto nation at 13601pines blvd suite a pembroke pines, FL 33027. They told me it was a known issue and the service person made an appointment for me later that week , at which they replaced the headrest at no cost to me under a recall service bulletin issued by Jeep/stellantis. The same thing happened last week while driving, when the passenger side headrest activated for no reason, this time striking my wife in the head. I went back to the same dealership. They told me that this headrest is no longer covered under the warranty which has now expired in April of 2025. And would cost $800 to repair. They told me to call stellantis and see if they would cover the repair. I went home and called stellantis, whose customer service agent advised me that he was going to escalate my concern to his supervisor. I got a call today and they told me that my car is not covered by any warranty and that I would be responsible for the repair. My car VIN number does not fall under the recall which has expired. He also told me that stellantis is not responsible for the repair and he should ask the dealer to see if they would possibly split the cost of the repair with me. This could of been a very serious situation, had I lost control of the vehicle as a driver. I looked further online and in Jeep owners club forums and this seems to be a common problem with Jeeps and Dodge durangos, both owned by stellantis. This is a clear and dangerous safety issue!.

Driver side headrest deployed on its own while parked. No warning, no messages, no failures with the vehicle.

The headrests on both my drivers and passenger side popped out. This seems to be a reoccuring issue with Jeeps and it happened while I was driving. The airbags have not been deployed and I was not in an accident. They will not go back in and Jeep wants $750 to replace each as they are not covered under a recall.

Component/system involved: active head restraint (headrest) – deployed without cause. The component is available for inspection upon request. I also have photos documenting the incident. Description of incident: on August 6, 2025, at approximately 5:40 pm, while driving home from work at around 35 mph, the driver-side headrest deployed suddenly and forcefully, striking the back of my head. There was no sudden braking, no impact, and no vehicle in front of me. The deployment was completely unprovoked and occurred under normal driving conditions. Safety risk: this unexpected deployment posed a serious safety risk. It could have caused me to lose control of the vehicle and potentially crash. I am currently experiencing neck and upper back pain as a result. Reproducibility: the issue has not yet been inspected or confirmed by a dealer or independent service center, as it occurred just last night. Inspection: the vehicle and the headrest component have not yet been inspected by the manufacturer, police, or insurance representatives. Warning signs: there were no warning lamps, messages, or any other symptoms prior to the failure. The deployment occurred without any indication or cause.

Carbon fiber door panels completely fell off and driver rear end safety headrest went off while driving and gave me a minor blast on back off my head… I was not in a rear end collision!.

Driver side headrest deployed while parked overnight in my driveway. It is available for inspection. I was not in the car so no risk to myself or others. I have not yet called my dealership. No inspections have been made as yet.

Safety mechanism on head rests on both driver and passenger seat both have deployed without an accident happening.

We were just driving on the road when the passenger head rest deployed forward. We were not hit or parked anywhere, just normal driving through town. This sent a slight tingling sensation around back of neck and spine, now just sore later in the day.

Car stalls without warning. Car is able to cruise and brake until I can pull off to the side of the road. Car will restart after turning it off. Speed, time, duration of the drive does not matter. It happened at 40 mph, 60 mph, 80 mph. It happens 5 minutes into a drive or 20 minutes. Took it to the mechanic multiple times, codes do not pop up. Engine light does not come on. Mechanic is unable to find the problem.

The srs airbag light keeps coming up and does not show up as an error when a diagnostic is run on the car and they need to pull tge system apart to figire iut what the issue is. Secondly the capless gas tank nozzle keeps falling off.

The traction control light comes on while driving, once that happens it changes the performance of the vehicle it stays in one and it doesn’t allow you to do more then 43 at the most.

I was crossing a road to get to the median and my Jeep stopped moving in the middle of a 4 lane highway, separated by a median that I never made it to due to it stopping moving during acceleration. It made noise when I pressed on the gas pedal but didn’t go anywhere. I was hit by a car that couldn’t avoid me, and my daughter and I were injured in the crash. My daughter had a fracture in her right leg & facial bruising. I had a laceration requiring stitches and facial bruising, lost consciousness at the scene and am severely concussed. Progressive deemed my Jeep a total loss.

While driving the vehicle the shifter goes into neutral from drive.

While driving on 4 lane, at 55mph Jeep Grand Cherokee shifts into n very rough, steer to shoulder of hwy - dash reads “vehicle speed to high to shift” - and kills motor. Happened 3 times last night (12/3/24 at 7:15pm- outdoor temp was 21) very, very hazardous to say the least!!! what is happening here? at the time this happened- no warning at all! Jeep has a serious problem with others complaining about this same issue- they have gotten no answers.

Our Jeep will shift into neutral at random while driving. This has happened 5 times with in 2 years and twice on the same day. The most recent incident occurred on [xxx] while driving my wife and 3 week old daughter to orange county. On this day, the Jeep shifted into neutral twice. The first time it happen, we were heading to orange county and I was on the offramp when it shifted and I was able to pull over safely. My wife has experienced this previously and told me to turn off the car and wait a minute and turn it it back on. I was able to turn the car on and got to our destination. On our return home, it happened again while we were in the fast lane on the highway. I had to cross 5 lanes while the vehicle was in neutral during traffic. Once, we got to the side of the highway, I wasn't able to use the break as well. It felt like it was fighting me while pushing the break but we did eventually come to a stop. The Jeep was not able to start back up like the first time and had to call for a tow truck. We have taken this Jeep 3 times to get inspected but all 3 times they couldn't duplicate the issue and gave us the keys back like nothing is wrong. We've taken it to a Chrysler dealership twice and a private one. There was never a warning lamp light whenever this occurred. The Jeep's defect poses a significant safety risk to myself, my infant daughter, my son, my wife, or whomever is in my car at the time and everyone else on the road. My feeling is that Chrysler won't do anything until its too late and someone is injured or a lost of life. I have reached out to them already and got a case number. Its been a week and no case manager has called me yet. This is unacceptable . Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Fuel pressure pump system recall, the dealership refuses to put the recall part on due to my vehicle not running. There has been more problems with my Jeep as well with the amount of recalls and malfunctions I have been in and out of the garage. Currently is being held at roger williams Chrysler Dodge Jeep ram- weatherford TX. I just want to get my recalls done first to go from there and then will get my Jeep fixed if the recall does not fix the problem. I have had it there since June and they have the part in just are refusing to put it on.

The sun roof on my vehicle spontaneously exploded while I was driving on the highway. There was no one in front of me or behind me. I was traveling at around 65mph. Thankfully my children were not in the car.

Driving on highway 290 west near waller. At 75mph I attempted to pass slower traffic by accelerating after moving into the farthest left (passing) lane when my Jeep lost power. Had to maneuver while coasting between traffic in lanes (frogger anyone?) to farthest right lane by coasting through to an exit by chance. Would not restart while coasting. Traffic line formed behind me for those also seeking same exit I needed at the last second. I was unable to fully move into shoulder because of debris seen and fear of damage to tires. After coasting to a full stop a quarter mile from love's truckstop, put vehicle in park, and was able to restart after hesitation. Engine light on with my reader stating "confirmed" codes p0336, u1401; and a "pending" code of p05ed. Now takes 3-5 seconds to start when used to be "instantly. " in a nutshell, this was not fun. :| note to manufacturer , please stop skimping out on quality.

Unknown.

Was driving along normally and came to a stop and heard a big pile at the back of the car followed by a crinkling noise as I realized the rear glass was beginning to shatter. I looked at the person behind me to see if they may have seen something but they appeared to be completely unaware. I looked around to see if anything could have hit the glass but there was no evidence of that. About 20 minutes earlier I had used the rear defrost and that's the only thing I could think of that would have potentially cause the issue.

The rear lift gate automatically closes after being raised to the open position. It descends with considerable force and has struck me in the head on multiple occasions. Despite discussing the matter with the Jeep dealership, I was informed that there is no active recall for this specific issue on my vehicle. However, safety recalls have been issued for similar issues in other vehicles of the same class but different model years. I am genuinely worried about the safety implications of this problem and am disappointed that Jeep has not recognized and addressed it.

While sitting in my Jeep with the car off, I hear a very loud audible pop. It scared me enough to get out and look around. The sunroof completely shattered.

When raining the water will leak throug the sunroof or headliner not sure where it comes through but it comes from 2 places one hitting the arm rest / middle console which caused the terrain selection to go out and im worried it will cause the screen or something else to go out and catch on fire as I read it is common with these problems , when I purchased the vehicle as well they said it was just a frozen trunk gate spring but once I looked up the problem happening it is said to cause the gate to go out.

Headrest just popped open and deployed.

Transfer case module… transmission.

I have had several incidents where the car was not responding properly such as fob key unlocking car, even with brand new battery, I’d have to unlock car manually but alarm would go off for 10min+ then randomly stop and car would allow me turn it on. Sunroof wouldn’t work properly and get stuck. One night ( about 8/12) car lights turn on and off and power gate lift opens randomly and battery catches fire which is extreme danger. Someone was able to put it out in time. This is a fairly new battery. Car has been in dealership for about 3 weeks now and I have been told that the body control module failed causing non stop current to the battery causing it to explode. I am now being charged $1600~ for repair/ parts.

I had a warning code of service electronic throttle. It then started to regenerate and we took it to lithia Jeep to fix egr recall. They needed to replace engine intake because it caught fire. Several months later the car broke down while driving, sputtering, knocking, squealing. Upon inspection, metal flakes found in oil. Suspected hpfp sucked into engine causing havoc. The hpfp is an open recall but no available replacement parts. I'm currently out of a vehicle. I've contacted Jeep but haven't heard a reply.

Today, July 22, 2023, my son (21 years old) was sitting in the driver's seat of our Jeep Grand Cherokee 2015 parked in a parking lot and he felt like someone punched him in the back of the head. It turned out to be the headrest (active head restraint) whacking him in the back of his head. The active head restraint pushed out and can't go back in. He was not driving, but his head and neck hurt from this spontaneous event. I called the dealership where we purchased the car and we are bringing the car to the dealership on Monday, July 24th. There were no warning lamps, messages or any other problems with the car when this happened. He was not even driving.

Driver headrest failed as my wife was driving her Jeep. It deployed hitting her in the back of the head causing a slight concussion.

Passenger headrest deployed with no accident just popped out.

The computer/screen died disabling most of the essential controls/functions of the vehicle including: hands free calling, control of the temperature/air flow, park assist/safety options, security features. This issue also disabled the ability to control other functions such as the windshield wipers and drained the battery until it died. The battery had to be recharged and then after that any time I turned the car off I had to unplug the battery so that it wouldn’t be drained.

I was driving in the high and when I went to accelerate the vehicle went into “limp” mode. I made it to the closest dealership to get checked. The dealership explained to me the tone wheel delaminated and that is the reason my check engine light came on. The codes read camshaft position sensor issue, but the dealership said it is because of the delaminated tone wheel.