general problems of the 2015 Jeep Grand Cherokee - part 1

2/24/26 around 10:45am cst the passenger seat headrest exploded/combusted with a very loud popping noise while driving the car 40 mph on a smooth surface road. Luckily nobody was sitting in the passenger seat. I don't want to drive my car as now I'm afraid this will happen to the driver's seat headrest.

The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cause a collision.

While I was driving my both of my headrests popped open out of nowhere and I freaked out and pulled to the side of the road. Not sure how this happened but I didn't get in any accident thankfully. Not sure what caused it I didn't hit any bumps in the road or anything.

The adaptive headrest popped open without warning or accident. Wife was just trying to adjust headrest. Now can not pop back into place.

The active head restraint deployed September 30, 2025 overnight while my Jeep was parked on my driveway. The restraint has not been repaired and is available for inspection. If this head restraint would have deployed while driving with my wife I believe it would have injured her. I believe there is a defective part in the head restraint. I brought it to the dealer where I purchased the Jeep. I was told there was and extended warranty but it ended sept. 25, 2024 so my active head restraint is not covered. I was never notified by fca or the dealer about this extended warranty. There was no warning that addressed this issue. I spoke with numerous customer service specialists about my situation and they said I would have to purchase a replacement head restraint.

The driver's side head rest popped out and hit me in the back of the head, luckily I was not driving at the time, was stopped at a flagger for road work. It hit so hard that I thought the person behind me rear ended me, however when I looked in mirror that vehicle was nowhere near me. I have not had it to a dealer, nor called them yet, was checking first for a recall that maybe I missed. No warning lights at all, no noise ahead of time.

On 10 September 2025 I was driving home from work in heavy traffic. I was stopped at a red light when I heard a loud explosion and the headrest on the driver seat slammed into the back of my head hard. I thought I had been rear ended but there was no other car close to me. Luckily the vehicle was not in motion when this happened. When I was able to pull to a safe location I saw that the headrest was split wide open. Contacted dealership who said to contact Chrysler who was contacted but has never followed up with a call back.

While driving down the highway the passenger seat headrest airbag deployed. Causing it to hit the back of my head with no warning. There were not any lights on or anything.

Last year while driving my 2015 Jeep Grand Cherokee, the headrest collision system went off for no reason, hitting me in the back of the head. Luckily I did not lose control of the vehicle and there was no collision or injury to myself. It was very scary, but I maintained control of the vehicle. I went to my local Jeep dealer pembroke pines Jeep auto nation at 13601pines blvd suite a pembroke pines, FL 33027. They told me it was a known issue and the service person made an appointment for me later that week , at which they replaced the headrest at no cost to me under a recall service bulletin issued by Jeep/stellantis. The same thing happened last week while driving, when the passenger side headrest activated for no reason, this time striking my wife in the head. I went back to the same dealership. They told me that this headrest is no longer covered under the warranty which has now expired in April of 2025. And would cost $800 to repair. They told me to call stellantis and see if they would cover the repair. I went home and called stellantis, whose customer service agent advised me that he was going to escalate my concern to his supervisor. I got a call today and they told me that my car is not covered by any warranty and that I would be responsible for the repair. My car VIN number does not fall under the recall which has expired. He also told me that stellantis is not responsible for the repair and he should ask the dealer to see if they would possibly split the cost of the repair with me. This could of been a very serious situation, had I lost control of the vehicle as a driver. I looked further online and in Jeep owners club forums and this seems to be a common problem with Jeeps and Dodge durangos, both owned by stellantis. This is a clear and dangerous safety issue!.

Driver side headrest deployed while driving almost causing an accident. Passenger headrest deployed 3-weeks later while parked with engine off. Both incidents left a metal pin behind.

I am writing to report a malfunction in the active headrest deployment system in my vehicle. While driving, the passenger’s side headrest unexpectedly deployed without any indication of an impact or collision, posing a potential safety risk. My wife was in the seat at the time when the unit deployed jarring her head forward. Upon my investigation, it appears that the one of the failure points were internal plastic components. This malfunction caused the headrest to deploy randomly, despite there being no collision or triggering event. While the headrest is designed to deploy during a rear-end collision to prevent neck injuries, its unintended activation while driving can cause discomfort, distraction, or even injury, especially if it occurs suddenly. If this happened during an emergency maneuver or while driving at high speed, it could also interfere with my ability to maintain control of the vehicle. At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, I believe a more thorough inspection of the headrest system, and perhaps the vehicle’s onboard diagnostics, could provide insight into the issue. There were no warning lamps, error messages, or other noticeable symptoms prior to the headrest deploying unexpectedly. This malfunction occurred without any prior indication of a problem. The deployment was a sudden event while driving, with no alerts or warnings beforehand.

Carbon fiber door panels completely fell off and driver rear end safety headrest went off while driving and gave me a minor blast on back off my head… I was not in a rear end collision!.

While driving the passenger side active headrest made a popping sound and the headrest sprung forward.

I was driving down the highway to work and all of a sudden my headrest came apart and hit my head. I was able to get pulled over but was stunned with what had just happened. I called a dealership to get the part fixed and they want 750 dollars. I do not have that kind of money and now am driving my Jeep with the headrest messed up. I do not know what to do to get this fixed as it is a safety issue as I am driving down the road. Any help would be greatly appreciated.

Front passenger active headrest deployed for no reason. No accident or damage. It deployed all by itself for no reason.

The head rest on the driver side popped open without a crash.

I was adjusting my front passenger seat when out of nowhere my headrest snapped/ pop open apart . Keep in mind I take care of my vehicle this shouldn’t had happened . I was checking it out and plastics pieces are broken they should fix it with a better material.

- incident: passenger seat headrest deployed without reason. Upon looking it was identified that the small plastic headrest clips spontaneously broke on their own (no accident). Car is parked in the garage every day. The headrest was normal when vehicle was parked. The headrest was found deployed when the car was utilized the next morning. - available for inspection upon request. - issue appears to be a well known problem for Jeep Grand Cherokee vehicles when looking online, yet no recall noted on my specific Jeep Grand Cherokee. - safety: had this deployed while someone was in the car it could have caused injury. - no warning lights or other notifications before or after headrest deployment. - Jeep has never let me know about any headrest recall or potential headrest issue though all services have been done through their service departments.

The active headrest shot off without cause and whiplashed my head and neck. There was not an accident or any reason for it to go off.

While driving downtown atlanta, GA I heard a loud noise and then a hit in the back of my head. I was startled at first not knowing what had happened. I first thought maybe I way hit by another vehicle, or someone may have thrown something from the overpass. I got off the interstate and found the head rest had blown open. I have since learned that possibly the car maker is aware of the problem, I don't know if the car maker is fixing the problem. I see where this could have negative results to owners that already have neck and back problems, another big concern is having an accident. This occurred [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The drivers headrest spontaneously exploded while we were driving and hit the driver in the back of the head and created a loud gunshot noise that startled us. When we stopped to inspect the headrest, the plastic clips that held it in place had snapped. We were not in a collision, nor did we hit any significant bumps. His head was not even touching the headrest when it occurred.

Seat active headrest deployed on its own. Plastics holding rod inside is broken and headrest cannot be snapped back into place. No warning or symptoms prior to failure. Headrest hit passengers head when it snapped and deployed.

The headrest broke for no reason.

The driver side head restraint mysteriously came apart. We discovered it one morning as we were getting into our car. We've read that there is an extended warranty applicable to the restraint. I've spoken with our local dealer who has begun the repair process (ordering parts, etc. ). However, I am concerned that the passenger side one will break as well, perhaps while my husband or guest is sitting in that seat. We purchased the Jeep on 01. 19. 15, so the extended 10 year warranty that the manufacturer offers will expire for us on 01. 18. 25, a short time from now. Most likely, the other head restraint will not fail in the next few weeks, so we would be left paying for the 2nd restraint failure ourselves. We definitely feel that a recall should be issued for this manufacturing issue.

On 12/09/2024, I got into the vehicle, sat in the driver seat, turned the ignition on, and then immediately, the driver seat adaptive headrest popped open hitting the back of my head forcefully. I looked inside the headrest and it appears that there are two plastic pieces that cracked and broke apart.

Driver side head restraint exploded automatically.

I have a 2015 Jeep Grand Cherokee, and the front seat headrest popped out while I was driving at 35 miles per hour. My daughter was sitting there, and fortunately, no injuries occurred. This happened on the passenger side, but six months ago, it happened on the driver’s side as well, which I replaced with a used part for $200. This is definitely a dangerous defect and needs to be added to the recall list.

My passenger headrest deployed while I was driving. My passenger just felt alittle hit in back of her head from the impact but nothing major. Nobody has looked at it because it just happened last night.

Front passenger seat head rest deployed for no reason and without any impact or accident.

On Saturday, August 31, I was traveling approximately 50 on a freeway overpass, when my head was hit/jutted forward, causing an immediate migraine. This caused me to hit the brakes a bit and veer a little. Upon stopping and inspecting, the headrest had come apart. After googling, I see there had been a serious issue with the “active headrest restraint” on select Chrysler models. This matches my incident.

I got into my car and headed home from work. All of a sudden, my headrest popped apart and smacked me in the back of the head. I was not involved in any sort of accident. I was just driving. I pulled over and looked around because I didn’t understand what smacked me in the back of the head. I got out of my vehicle and looked at my seat. My head wrist had popped completely apart, and the clips that held it together were broken, disabling me from putting it back together so that I could drive safely and comfortably.

My driver seat headrest popped out while I was driving and hit the back of my head rather hard. It startled me and thankfully I was able to keep control of my vehicle. After investigating the issue, it is visible that the clips that hold the pressured headrest in place are broken. Jeep dealership said it is not a warranty issue and not a recall issue. It should be a defect issue for replacement. No warning lamps went off, no beeping prior to hit happening. Also, a few months later, the passenger headrest did the exact same thing. Nobody was even in the seat. I was driving and I heard a pop sound and looked over at the headrest protruding from its frame. Sure enough, same problem. Something broke inside of the headrest and I am unable to press it back together. One headrest doing it may not be an issue; however, both headrest doing it while not being involved in hard breaking or an accident is not acceptabe.

Passenger headrest deployed without an accident.

Passenger seat headrest popped open. It could have been harmful if we were in the car when it happened. There was no warning. We have owned the Jeep since 2017. We do not adjust the headrests. There has been no wear and tear since we purchased, so no reason this should have broken on its own.

I was trying to raise my headrest to install a seatcover and the headrest deployed in my face. The vehicle was parked and not running, I was not injured, only startled. However, had I been driving this message would read differently. After searching google I found there are known issues for this and it was suggested to report it to NHTSA. I have an appointment Monday at 9am at toliver in mineola, TX to have it looked at.