Front Seat Head Restraint problems of the 2015 Jeep Grand Cherokee - part 1

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 3 mph and entering the garage, the passenger’s side active headrest inadvertently deployed. The contact stated that there were no warning lights illuminated; just a loud bang washeard when the headrest deployed. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 mph, the front passenger’s side head restraint erroneously deployed. There was a loud popping sound during the failure. The vehicle was taken to the local mechanic, who replaced the head restraint. The cause of the failure was not yet determined. The local dealer and the manufacturer were not made aware of the failure. The failure mileage was 60,000.

The contact’s mother owns a 2015 Jeep Grand Cherokee. The contact stated that while his mother was driving at an undisclosed speed, the driver’s side head restraint exploded. The driver had not sustained any injuries. The vehicle was taken to a dealer where it was determined that the head restraint needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

I was driving and all of sudden I heard a loud noise. And seen that the headrest had pooped open on its own for no reason.

I was driving and heard a snap. And realized the headrest popped open for absolutely no reason.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 40 mph with a front passenger seated in the vehicle, the front passenger seat head rest restraint erroneously deployed. During the failure no collision had occurred to cause the deployment. No injury was reported. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted. The failure mileage was 101,000. The VIN was not available.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 3 mph, the passenger’s side headrest exploded without a crash or an impact. There was an abnormal popping sound during the head rest deployment. The contact called the local dealer and left a voice mail message but had not received a response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 73,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it deployed inadvertently. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the front driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000. The VIN was not available.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver side headrest deployed without warning. The contact called the dealer and made had an appointment to have the vehicle serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired for the failure. The failure mileage was approximately 86,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving the driver's side headrest deployed with no warning. The contact stated that he was hit in the back of the head and required medical attention. The contact stated that the dealer was called and was awaiting a diagnosis appointment. The manufacturer was not made aware of the failure. The failure mileage was 116,500.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the front driver's seat headrest deployed and struck the back of her head. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 25 mph, the driver’s side active headrest deployed without warning. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and suggested that the failure be taken to the dealer. The failure mileage was approximately 94,500.

Passenger seat headrest unexpectedly popped out while passenger was in the vehicle.

Headrest randomly deployed.

The drivers side headrest retaining mechanism failed while we were driving down the road. It was a violent event, that hit me in the back of the head when it happened. This could really cause someone to lose control of their vehicle. We were on a surface street and thankfully not on the freeway. We had just filled up with gas and had just turned right onto the road, maybe went 100 yards and that is when it blew. We had just driven about 150 miles prior to getting gas.

Tl the contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. There were no reported injuries. The contact called fort collins Dodge Chrysler ram (3835 s college Ave, fort collins, CO 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.

While driving on the turnpike, the passenger headrest deployed with my son sitting in the seat. There was absolutely no reason for why. It was an insane shock to the back of his head.

My drivers side headrest deployed and the plastic parts are broken so it won't go back into place. I wasn't in an accident. This happened while I was driving the car and it hit me in the head when it deployed.

Driver's side headrest popped open and will not latch back in place. Was not driving at the time but this could have been dangerous had it popped opened during vehicle operation. Vehicle was parked in my garage and I was in the garage and heard a loud noise, did not know what it was at the time, but I thought it came from the car. So I opened car door and looked around inside car but did not see an obvious reason for the noise. The next morning when I got in the car, I noticed the headrest was touching the back of my head uncomfortably so I turned around and that is when I noticed that it was popped out. Tried to close and secure it back in place but it will not stay. I am now driving around with it popped open.

Headrest pop open out of nowhere after I parked the car in my driveway and was preparing to take off my seatbelt.

Drivers side headrest deployed for no reason while driving.

The headrest on my 2015 Jeep cherokee inadvertently deployed on the passenger side. Inspection of the headrest shows the plastic bracket holding the metal pin is broken and yet the holding clamp is not released. The headrest cannot be reset. The vehicle was stationary when this occurred. I am very concerned after reading other incidents where this can occur on the driver side as well while the car is in motion. You need to something about this before someone, like me, gets killed.

The passenger side headrest deployed. The vehicle was sitting still. I did receive a letter for a recall. I misplaced the letter. Can I get another so when I take it to the dealer I can present it to them so they know what is going on. Thank you.

Defective active headrest - active headrest deployed while vehicle was sitting in driveway. Plastic components broken which hold active headrest.

Head restraint deployed without a rear end collision or any other moving event my wife was simply loading the dog into the car as it was sitting in parking lot at vet office.

I thought somehow I broke my headrest and didn't realize. But when I went to look it up and to my surprise I see hundreds of people with he same exact issue. Car was not moving and was parked behind my business, came back to the headrest deployed. Surprised Jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.

Shortly after I turned right, while leaving a parking lot at low speed, out of the blue I was forcefully hit in the back of my head. I pulled over in confusion to assess what had happened. There were no flying objects in the car, nor other cars behind me, as I briefly wondered if I had been rear-ended. Upon leaving my vehicle, I immediately saw that the headrest was split open, and was the cause of the hard smack on the head.

The driver's side headrest popped open for no reason. There had been no collision. On inspection of the release mechanism it's apparent that the plastic piece, retaining a pin, broke and caused the headrest to release and pop forward. The vehicle was stationary (parked in parking lot) when this happened. Had someone been driving this would have caused an injury.

The headrest popped out while the car was parked in our driveway. The plastic in the headrest appears to be broken.

I was driving on a highway at approximately 5 mph. I was in a line of traffic and we were nearing a stop sign when I heard a very loud noise and felt something hit the back of my head, thrusting my head forward. I initially thought I had been rear ended by another vehicle, but then I discovered that my headrest had spontaneously deployed. The headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.

While sitting completely still at a red light on a city street, my Jeep Grand Cherokee headrest popped. My head was pushed forward and a loud popping sound occurred. I pulled over to assess what exactly happened and noted that the headrest had sprung upwards and forward. Further visual assessment revealed that two plastic pieces appeared to have exploded for no reason.

Driver side active headrest restraint deployed while parked. No accident occurred. Material failure caused the deployment, the headrest is now broken and needs to be replaced.

Last year (2019), I reported that my drivers side headrest restraint system in my 2015 Jeep Grand Cherokee deployed due to defective parts. In October 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. No injuries and no none was in the vehicle when they deployed. Fca will not cover any repairs. The Jeep has 72,000 miles. Fca needs to recall these headrests.

Went out to driveway to get in car and headrest on drivers seat was split open, exposing all insides and will not go back together.

My passenger side active headrest system deployed while driving without any accident. The plastic clip assembly inside is destroyed and seems like it was not properly built to retain the pressure.