Steering Wheel /handle Bar Hand Heater/cooler problems of the 2015 Jeep Grand Cherokee

The contact owns a 2015 Jeep Grand Cherokee summit. The contact stated that while driving when the temperature was at 25 degrees, the driver's seat and steering wheel heating features were engaged. While driving in cold weather, the battery save mode was displayed. The contact was unable to turn off the features and had to shut off the vehicle, open doors, and restart the vehicle. At times it takes several attempts to disengage. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 0.