Alternator/generator/regulator problems of the 2018 Jeep Grand Cherokee

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 45 mph and approaching her residence, the vehicle lost electrical power, causing the power steering and brakes to become inoperable. The messages "service stability", "service transmission" and other unknown messages were displayed. Additionally, the check engine warning light and other unknown warning lights were illuminated. The contact was able to veer to the side of the road, where she continued driving until the vehicle stopped in front of her residence. The contact stated that the vehicle restarted and operated as needed the following day. The contact stated that the failure reoccurred a week and half later. The vehicle was taken to dealer, where the alternator was replaced; however, the failure reoccurred while returning to her residence. The contact was able to jumpstart the vehicle and drove to her residence; however, the failure reoccurred in front of her residence. The dealer was notified. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,524.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 55 mph, the vehicle inadvertently stalled and lost electrical power. The message "check your transmission" appeared on the instrument panel. The contact stated he veered to the side of the road and was able to restart the vehicle after 20 minutes. The contact continued to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The vehicle was taken to a second dealer normandin Chrysler Dodge Jeep ram fiat (900 capitol expressway auto mall, san jose, CA 95136) who diagnosed that the alternator and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred several times while driving with the vehicle becoming overheated. The vehicle was taken to a third dealer huffines Chrysler Jeep Dodge ram plano (4500 w plano pkwy, plano, TX 75093) who could not determine the cause of the failure. The contact referenced NHTSA campaign number: 18v524000 (electrical system). The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 13,500.

An issue relating to electrical or power train causes the vehicle to stall and remain in a no start condition. Without warning, the vehicle is completely without electrical power while driving and the vehicle becomes unable to be controlled. This vehicle was manufactured 9/2018, purchased 12/18. This incident happened while driving the vehicle on the interstate at a speed of 45-55 mph on 5/31/18 and again while driving at 30-40 mph on a city street on 10/18/19. Both of these incidents were terrifying and thankfully we were not involved in an accident. The only service that has been performed (oil changes and these two issues) was completed by the dealership where it was purchased. Both times the vehicle failed, the dealership discovered that the master fuse was "blown" and the replaced it. This is an unsafe vehicle that I am now forced to pay for and drive myself and my children around in not knowing when it will shut off and I will no longer be able to control the vehicle or move from the flow of traffic. When calling the manufacturer, I was told that the recall number u87 / NHTSA id 18v524000 did not include my VIN number although the description is exactly the same. This recall explains that the dealer should replace the powertrain control module because it may be equipped with a voltage regulator chip in the circuit board that may fail causing a stall or no start condition and potentially causing the vehicle to stall while driving and cause a risk of crash. Yet, the dealership is unwilling to do anything to resolve the issue because the recall does not include this VIN. The manufacturer refuses to acknowledge this issue and this is my only recourse until the issue happens two more times, I survive being in an inoperable moving vehicle and can file for lemon law rights.