general problems of the 2020 Jeep Grand Cherokee - part 1

Vehicle: 2020 Jeep Grand Cherokee 4wd purchase date: [xxx] mileage at purchase: ~54,900 miles dealer: cherry hill Jeep Chrysler Dodge, cherry hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misalignment that is visually observable, while the selling dealership has deemed it 'drivable' and has not completed the necessary repairs. On [xxx], I was involved in an accident in which I struck a curb after sliding on black ice. The damage included a bent lower control arm and a cracked subframe. I brought the vehicle to cherry hill Jeep Chrysler Dodge for repairs, which took approximately three weeks. I took delivery of the repaired vehicle on March 13, 2026. Upon taking delivery, I immediately noticed a severe misalignment. The wheel misalignment is so pronounced it is visually apparent while driving. I returned the vehicle to the dealership and they acknowledged the alignment issue. They have since told me there are additional parts needed to complete the repair, and that those parts have not yet arrived. As of today, April 10, 2026, the dealership has confirmed they still do not know when the parts will arrive. Despite the unresolved alignment issue, the dealership has deemed the vehicle 'drivable' and I have been left with no choice but to continue driving it. My daily commute is approximately 60 miles per day, 6 days per week. I have driven hundreds of miles in this condition. Driving a vehicle with severe wheel misalignment poses serious safety risks, including unpredictable handling, accelerated and uneven tire wear leading to potential tire failure, and reduced ability to maintain control in emergency situations — particularly concerning given that this vehicle's incident originated on icy roads. I am requesting that the NHTSA investigate the dealership's decision to return this vehicle to me in an unsafe condition and require me to continue operating it without a timeline information redacted pursuant to the freedom of information act (foia).

I purchased this vehicle, November 2023 and by August 2024 the vehicle went into griffin hubs to get the engine replaced. They had the vehicle for over a month and a half when I received it back after the engine I had it for a day and a half and had to take it back because it was making a loud grinding noise coming from the engine which then they had to replace a second time because the engine was shredded and was told they were going to put a new transmission in as well, but instead of just replaced a piece, and then two months later, the negative terminal for the battery was replaced in about four months later I take it into the dealership again because as I was driving the vehicle pulled back three times and then shot forward and that happened seven separate times dealership said they could not find an issue and then in November 2025, the vehicle goals back into the dealership for overheating needing a new water pump because I was losing coolant with no leaks. Get the vehicle back two days later my coolant is empty tied again call the dealership they said if it happened again, bring it back in two weeks later it did the exact same thing. My coolant was emptied, but there is no leaks coming from under the vehicle and now last week as I was driving, the vehicle suddenly stopped accelerating and my gearshift wouldn’t catch any gears and as the vehicle is still moving my tires, then locked. The vehicle has been at the dealership for five days and they still cannot figure out what the issue is.

On or around 12/15/2024 (42257 miles on vehicle) Jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned apartment, parked car. Was unable to shift car into park, car shut off on its own again, car then able to go into park. A few days later start engine, car turns on put car in reverse, car shut off on its own, all lights and warnings on dashboard light up and stay on. Unable to start engine, unable to shift car into park. Turn car off, shift into park, on 12/17/24 car towed to lake Chrysler Dodge Jeep ram auto lewistown PA. Told that it was the can bus connector needed to be replaced. Part replaced. 10/10/25 (54630 miles) car in for inspection, oil change, reported to mechanic engine was making high pitched sound/noise when driving up steep hill on highway the week prior. Was told by mechanic "that is normal when driving up steep hills, after a long drive" " we didn't hear it or find anything" car continued to make this noise on the same hill since. Car in for oil change at david Dodge on 1/12/26 (58,974 miles) reported to mechanic again that engine continues to make a high pitched sound/noise when going up hills, on highway drives and after longer drives. Per shop nothing was found. Asked if I should make an appointment for it to be tested and told no not needed. On 3/2/26 check engine light on, waring start/stop unavailable service stop/start system this happened off and on for next few days. Car brought to mechanic on 3/6/26 (60,000 miles) diagnosic test run cylinder misfire, r and r intake manifold to check coil and spark coolant found on spark plug, borescope #3 cylinder head gasket, cylinder head, block issue . Recommend total engine and radiator replacements.

While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered. Clear skies, no trucks around me, no overpasses near me, no trees over me, no debris on the road. No other damage to the vehicle. It appears that it burst outward rather than inward. My vent shade was fully closed so no glass fell into the vehicle down onto myself and my 11 month old child, but had it been open we could’ve been seriously cut up and injured. No warning signs at all, I rarely ever use my sunroof and it was not in use at the time of incident. It caused about a 8 inch by 4 inch hole in my sunroof. This is going to cost nearly $1800 to repair due to no fault of my own.

The dash touchscreen is having a delamination issue. It looks like a crack but is actually the two layers of the touchscreen separating which make it look like a crack. From what I see online this looks to be a common issue with the touchscreen but there is no recall. Speaking with the dealership this is an expensive fix. I was quoted $1,725 plus labor to replace the screen.

Electronic stability and 4wd lights came on. Brought to dealership and the ptu is no longer working. My car is vibrating and hesitating when accelerating. Jeep dealer told me it’s common to have to replace these units however they are nationally back ordered. My car doesn’t even have 60k miles on it and even if I want to fix my car so it’s safe I can’t because the parts are backordered leaving me with no other choice but to drive for months months unsafely without a properly functioning ptu.

About 3 years ago I noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known recall for this. Said he would check, he confirmed there was none. I let it go because I hadnt purchased any extended warranty. Bubbling continued to spread. Occasionally my radio station would change on its own. I thought it was just my imagination and let it go. In July of 2025 my family and I were on vacation and I was driving in williamsburg, va. I was using my Jeeps navigation. Suddenly my arrow was taking me off track of the road I was on. This was very distracting considering we were out of town on vacation. My husband took my iphone and typed the address we were going and connected my phone to my charging cord so I could use car play. This did not work and neither did his samsung. It was like they were malfunctioning. We ended up using one of our phones with no connection to my Jeep, my husband verbally directed me. Navigation map on my Jeep only showed me in water and still does to this day. When we got back in town I again reached out to the man who helped me, telling him our experience on vacation. He took me to the service center and the guy working the desk knew exactly what I was talking about and said this was common issue. He got me scheduled for repair. I didnt think to ask about if it was free or what. I was just glad he knew what I was talking about. My husband and I came back for my scheduled appt and I immediately asked the guy at the desk if this was free. He stated no it would be around $1500. I couldnt afford that. He asked if I had the extended warranty. I told him no. He said sorry and that was about it. I just walked away and have been dealing with this ever since.

Radio camera is feeezing when in reverse and saftey isn’t working … radio randomly shuts off and turns on … won’t allow any functions to work when it’s frozen including camera and backup safety assist.

The screen for the navigation, radio, climate control etc is delaminating and now not working properly. Also it is getting difficult to see the screen while driving. Car is available for inspection. And no warning…it started to delaminate slowly and now it has begun to delaminate spread quickly.

Entertainment screen is delaminating. Other VIN’s have this issue and a recall. Jeep will not acknowledge that recall for this VIN.

I am writing to bring to your attention a matter of significant concern regarding my recent visit to your service center on April 22, 2025, for a scheduled appointment to replace the driver's side rim and two front tires. Upon post-service inspection of my vehicle, I observed that the newly installed front tires were bridgestone, rather than ironman, which are consistent with the original rear tires. It appears that the service department took the liberty of replacing the front tires with more expensive bridgestone models without prior consultation or my explicit approval. After addressing this issue with the service manager, the initial compensation offered was limited to a few complimentary oil changes and tire rotations. Subsequently, the manager contacted me with an offer of one new bridgestone tire for the rear, contingent upon my purchase of the other tire. I declined this offer, having recently invested approximately $4,000 in various services and brake work. In a third communication, the manager proposed to provide new front tires to match the existing rear tires. These fluctuating offers have left me perplexed and frustrated, as I lack both the financial resources and time to engage in such negotiations. I regret to inform you that I find this resolution unsatisfactory, given the unexpected change in tire brand and the associated increase in cost. This situation has caused considerable inconvenience and warrants a more appropriate resolution. Service date 4/22/25 r/o [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The interior wood trim on the driver's side door pealed away and broke. There are other recalls related to the same door trim that is pealing away like x77.

The same thing happened on our 2020 Jeep Grand Cherokee as the recall for the other. We were on the highway and the car suddenly would not respond to acceleration. Like it lost power but it didn't it just stopped responding suddenly.

The dashboard is bubbling. Some of the bubbles can cause reduced visibility on the lower portion of windshield.

The car will be driving and it all of a sudden stops and has all the lights on the dashboard coming on. Every single warning light coming on the car comes to a stop and will not move. This has happened three times and the dealership tells me they don’t know what the issue is.

Display panel - delaminating - ghost entries while driving. Temporary confusion leading to possible loss of attention. Eyes off the road? vehicle always garage kept. No harsh heat or cold. Common problem being ignored by dealer/manufacturer. Very expensive repair!.

Screen is delaminating and this is a common issue in this type of vehicle.

Evaporator core leak.

This is the fourth time this has happened. I am scheduled to have the dealership begin to trouble shoot the issue again tomorrow. Upon the second time I took the vehicle to the dealership. They were unable to replicate the issue having had it in their possession for two weeks. I was driving to work this morning, driving downhill, turned on my turn indicator to take a right onto a highway on ramp, when in the middle of the turn complete electrical and engine failure. The radio, headlamps, turn signal, brake lights, power assisted braking and engine all cut out. The hazards worked, but no dash light indicator lit up letting me know. Only the glowing flash on the side of the road let me know. The dash was completely blacked out except for "shift to park to start". The steering didn't lock up thankfully, while pulling over I attempted to shift to neutral and start while in motion, nothing. I succeeded in coming to a stop on the shoulder shifted to drive, and the vehicle started right up. There were,and are no warning lights illumenated.

Display screen is suddenly delaminating rapidly. No unusual incident has occurred to cause the delamination. As the area of delamination expands, the responsiveness of the touchscreen becomes erratic.

The main screen display in my Grand Cherokee is DE-laminating. It is happening so quickly and makes the screen difficult to see, creating a hazard. I called Jeep cares and they informed me that nothing could be done but I could pay out of pocket. Jeep said that it didn't meet requirements for repair/replacement and I asked what requirements it didn't meet. The representative told me that was proprietary information. A week later, the screen is getting hard to see so I messaged Jeep on facebook. They responded and asked for my information and they would review and get back to me. I provided that information and now they are actually ignoring me. I followed up twice, they read the message and will not respond.

The main computer or console of this vehicle is known to malfunction and cause the lose of air condition, heat, defrosters, back up camera's, camera sensors, navigation controls, etc. My vehicle was fixed once, but the issue was only warrantied for two years from the repair, which they failed to notify me at the time of the mfg. Repair. Additionally, they failed to disclose was the entire dashboard had to be disassembled in order to replace my defective computer/console. Why is that important to know? well, the leather upgraded dash boards once removed from the car are more receptive to bubbling up and causing an interference to the effective operation of the airbags. Again, the dealership didn't disclose this or how the repair was completed, how it could impact the critical safety features of the vehicle, and they have declined any responsibility of potentially causing additional safety issues when reparing their know defect.

The Jeep infotainment screen lamination becomes detached and delaminated resulting in phantom touches and inoperable safety features.

Delamination of the front screen of the car. The screen is delaminating at a rapid pace and I have no reason for the issue to arise other than a manufacture issue with the screen. It continues to get every day. Causing an obstruction and not being able to see my review back up camera.

We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.

Uconnect screen is delaminating and preventing me from getting access to vehicle safety controls. It started delaminating about 6 months ago and is delaminating at a rapid rate. This is a known defect with Jeep and other stellantis vehicles but they will not repair.

Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on may 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.

This issue has now happened 3 times. The first time it happened I took it in and they said it was an auxiliary battery that was replaced. The issue is the vehicle will stall and shutoff completely because it is completely out of fuel even though the electronic gauge and the needle show it has gas in it. This Saturday we was driving on the interstate at around 70mph and it showed a little over a 1/4 tank on the needle and 130 miles to empty on the digital readout. It shutoff completely and we were almost hit on the interstate from behind I barely had enough coast to get over to the side of the road. The first time it happened it shutoff and was going much slower and it actually started back up and let me drive. The second time I was siting at the gas station with a little lesss than 1/4 showing on the needle and it shutoff and wouldn't start back until we pushed it to the pump and put gas in it. When this happens it never takes a full tank to fill it back up so there is gas in the vehicle. This is very dangerous.

While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or I could have been killed.

While trying to start the Jeep with the keyfob in the vehicle the Jeep will not start and I get keyfob not detected error on my dash. Followed by hold keyfob to start button to start.

I change my oil religiously on my 2020 Grand Cherokee, which has 67,000 miles on it. I went in today to change it at bettenhausen Dodge (bettenhausen motor sales inc - Jeep, 8355 w 159th st, tinley park, IL 60477; bettenhausencdjr. Com; phone: (708) 966-3122), and ryan, the service manager manager, told me I had no oil left in my car. He said something went wrong with a pump or something, and as a result I have no engine oil left. . And as a result some engine oil went into the radiator and other places. Plus, ryan added, they don't know yet if my engine is damaged as a result. Repairing only what they can see so far (I. E. , radiator, pump, hoses etc and that's only if the engine was not damaged, which ostensibly they said they would check before work begins) will cost at least $4700. I asked why no "idiot red light" (as such warning lights used to be called, and such lights have been in every car I have owned since 1972) went on to alert me that there was no engine oil left in the car?? the manager said , none of their cars has a "low oil and/or no oil light". All they have is a computer program which informs the driver when to change the oil< and that computer warning system simply is based on miles driven, and it does not inform one if there is no engine oil or low oil. I can not hardly believe there is no red light to tell a person that there is low and/or no engine oil in the car!! the technology behind "idiot red lights" informing the driver of low oil and/or no oil has been around for over 70 years. I am I being lied to? what can I turn for help?.

Hello, before two months I bought preowned Grand Cherokee north edition with 15. 500 miles. When I start driving for the first few minutes I hear a sound like whistling, and it's like the engine is having a hard time getting up to speed. Also very often when I shift the transmission into reverse I hear a knock.

The leather dashboard is bubbling and wrinkling. I read that this can cause the entire dashboard to come off if the airbags were to deploy. I’ve also seen other complaints where it continues to bubble up so high that it decreases visibility.

On July 1, 2022, in the morning, the right rear passenger door window in my 2020 Jeep Grand Cherokee spontaneously exploded and then, in the evening of the same day, the rear hatch window also spontaneously exploded. The vehicle was purchased new in June of 2020 and has been driven approximately 57000 miles. There was no evidence of damage to the windows prior to the explosions.

I was evacuating the colorado marshall fires and my 2020 grand Jeep cherokee with 20,000 miles just quit while driving down the road. It was slow moving traffic out of the area with 100 mph winds, heavy smoke and debris flying through the air. As I tried to restart it, there was a message about some sensor, but unclear as to what exactly the message was. The engine would not turn over. The car was partially blocking traffic and caught on fire approximately 10 minutes after it stopped. Those evacuating were down to one lane and navigating around a burning car. No investigation is possible as it is completed burned up. I have followed all of the manufacturer's recommended maintenance schedules and have had zero incidents with this Jeep prior to this. I would like some sort of investigation as to the cause (an assessment of the situation as there is no car left to inspect). I do not want this happening to another person/family as they are trying to get out of a dangerous situation. I was lucky in that there were others evacuating, however, had I been in an isolated area, my dogs and I could have been dead.