Adaptive Cruise Control problems of the 2024 Jeep Grand Cherokee

My 2024 Jeep Grand Cherokee 4xe (VIN: [xxx] ) has experienced repeated safety-related failures. With only 3,169 miles, the vehicle became inoperable shortly after purchase and remained at a florida dealership for 9 months waiting for parts. The hybrid battery and related components were replaced. After picking up the vehicle, while driving from florida to north carolina on [xxx], the check engine light came back on. A cooling system failure was diagnosed, which caused critical safety systems to stop functioning: the forward collision warning sensor, radar, and driver-assistance features all became disabled. A technician also discovered that a component requiring nine bolts was fastened with only two, indicating improper repair or assembly and creating a serious safety hazard. I brought the vehicle to autostar cdjr in hendersonville, nc, where additional issues were documented: rattling/thumping noise under the vehicle at highway speeds, wind noise entering through the front windshield, and the check engine light still on. The advisor noted in writing that the vehicle had been in the florida dealership for nine months and now shows new faults. As of December 7, 2025, the vehicle is again in the repair shop. I no longer feel safe driving it. The repeated failures of the hybrid/electrical system, cooling system, and critical safety sensors, along with evidence of improper assembly, represent a significant safety risk. I request that NHTSA investigate these defects, as they appear to indicate a broader safety issue with this model. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The vehicle has ongoing electrical and battery system problems that cause safety and driver-assistance systems to malfunction or shut off unexpectedly. The vehicle has repeatedly been found dead after short periods of non-use, requiring jump starts and battery replacement. These electrical issues appear to affect multiple vehicle systems simultaneously. While driving, advanced safety features such as lane departure warning, lane keep assist, adaptive cruise control, and proximity-based warning systems shut off, become unavailable, or behave inconsistently without warning. In some cases, warning messages appear and then clear on their own, while the affected safety systems remain disabled. At other times, the systems deactivate without any clear alert. The manufacturer and dealer have acknowledged battery drain and electrical instability, but instead of permanently repairing the underlying problem, certain features were disabled to reduce battery draw. These include proximity-related features and other driver alerts. Disabling safety and warning systems does not correct the defect and creates an unsafe condition where the driver cannot rely on the vehicle’s advertised safety features to function consistently. Because these systems disable themselves or are intentionally disabled due to unresolved electrical issues, the vehicle cannot be relied upon to provide continuous lane-keeping assistance, collision warnings, or adaptive cruise functions. The failures are unpredictable and occur during normal operation, creating a safety risk to occupants and other drivers.

To whom it may concern, my name is [xxx] . I am a florida resident and the lessee of a 2024 Jeep Grand Cherokee 4xe, VIN [xxx] . Due to repeated and serious mechanical and electrical failures involving the hybrid system, I have already retained legal representation. My lemon law case is currently being handled cplg – consumer protection law group despite this, the situation continues to worsen and the process has become unreasonably prolonged. Major components, including the hybrid battery, have already been replaced. Nevertheless, the vehicle continues to experience recurring failures. Importantly, the vehicle previously remained at a florida dealership for approximately eight (8) months for repairs, and the issues still were not permanently resolved. At this time, the vehicle is once again in service at a dealership in hendersonville, north carolina. I have now been waiting for the third consecutive week with no clear timeline for parts availability or when the vehicle will be returned to me. As a result, I am forced to rely on rental vehicles on an ongoing basis, which requires changing vehicles every Friday. This is extremely inconvenient and disruptive for me and my family. With the holiday season approaching, the uncertainty regarding when (or if) my vehicle will be repaired and returned has significantly increased my stress and anxiety. This situation has gone far beyond normal inconvenience. It is now causing ongoing emotional distress and has negatively affected my mental well-being and daily functioning. Although a lemon law case is already in progress through cplg, the continued delays leave me no choice but to submit parallel consumer complaints in order to seek expedited review and resolution. I am formally requesting immediate review and intervention under florida consumer protection statutes and applicable florida lemon law provisions. All service records, repair orders, and documentation from dealerships in florid information redacted pursuant to the freedom of information act (fo.

The forward park usually works now it doesn’t and this is a 2024 Jeep new from the dealer. Very unacceptable almost crash into another car bc the cluster will usually beep and show me how far I am when I get close and now I guess it just doesn’t do that anymore ? can I get some help please and quick…. . Lot of money being spent on this monthly lease! I’d appreciate it thank u!!!!.

Multiple critical safety defects since January 2024 purchase: transmission: sudden transmission failures with complete loss of power while driving requiring emergency repairs. Battery system: 4xe hybrid battery system failed multiple times, vehicle inoperable. Six unrepaired safety recalls including urgent fire risk (NHTSA 25v141000). Computer system: repeated crashes affecting dashboard warning systems and vehicle controls while driving. Engine: multiple performance failures causing unsafe loss of power. Out of service: over 30 days total for warranty repairs. Problems persist after multiple dealer repair attempts. Dealer/manufacturer: stellantis refuses adequate remedy despite clear defects. Vehicle poses serious ongoing safety risk. Request investigation for recall expansion beyond current 6 unrepaired recalls.

The contact leased a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the lane departure and cruise control mode unexpectedly deactivated. The vehicle was taken to the dealer, where the infotainment system was reset, and the vehicle was temporarily operated as needed. The failure recurred intermittently while driving, requiring the driver to pull over to the side of the road to reset the infotainment system. Additionally, the contact received notification of NHTSA campaign number: 25v741000 (electrical system); and the vehicle was taken to the dealer for the recall repair; however, the high voltage battery was not yet available, and the vehicle remained with the dealer for 50 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 8,000.