Table 1 shows one common equipment related problems of the 2026 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
While driving approximately 65-70 mph on a highway, my 2026 Jeep Grand Cherokee 4x4 with approximately 15,000 miles suddenly jerked to the right and a loud knocking/clunking noise was heard from the drivetrain area. Immediately afterward, vehicle performance decreased significantly and the vehicle struggled to accelerate. The sudden loss of power at highway speed created a safety hazard due to surrounding traffic. No warning lights or messages appeared. The condition persists and the vehicle continues to have acceleration problems. This was very unsafe because either myself or other couldve been injured. I called Jeep and they told me to drive it in to the Dodge dealership in andrews TX, I want to emphasizes this is very unsafe, because it wont accelerate as it should. I have to drive down a road that oil tanker semis drive on as well.
I am currently operating this vehicle as a rental car and have encountered a severe visibility and safety hazard caused by the design of the front passenger interactive display on the dashboard. The specific angle, slant, and glossy finish of this screen act like a mirror, redirecting intense, blinding sunlight directly into the occupants' eyes depending on the sun's position, creating an immediate crash hazard. Incident 1 (driver blindness): earlier yesterday, while driving northbound on [xxx] through [xxx] and into [xxx], the sun was positioned in the southeast. The sunlight entered the passenger side, struck the slanted passenger screen, and bounced directly into my eyes as the driver. The blinding glare was so sudden and severe that it completely obstructed my forward visibility, forcing me to slow down suddenly on the interstate to avoid a collision. Incident 2 (passenger blindness): later in the day, at approximately 4:40 pm central time, with the sun shifting to the west, the hazard flipped. The sunlight struck the screen at the opposite angle, bouncing intense glare directly into the front passenger's eyes, blinding them. Because this is an inherent hardware design and orientation flaw of the physical screen, the occupants cannot adjust or tilt the display to eliminate the reflection. It creates an ongoing, dangerous distraction and temporary blindness for whoever is sitting in the path of the reflected light. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
I purchased a new 2026 Jeep Grand Cherokee limited on August 31, 2026. Immediately after taking delivery, I discovered that the vehicle’s assist and automatic sos services were not functioning. The automatic sos system does not connect to the required service, and these safety features remain unavailable. I reported the issue to Jeep customer care on September 1, 2026. Since then, I have worked extensively with Jeep customer care, the assigned case manager, Jeep’s technical team, and the dealership to resolve the problem. The issue was escalated to Jeep’s technology team and, according to Jeep representatives, to at&t as a critical safety concern. Jeep has specifically classified this matter as a safety issue. The dealership inspected the vehicle and confirmed the issue. A star case was also initiated at the direction of Jeep customer care for further investigation. Despite these efforts, I have now been dealing with this issue for 23 days without a resolution or definitive timeframe for when the safety-related services will be restored. I have been advised that there is no estimated timeframe and that resolution could take days, weeks, or potentially months. I have also been told that Jeep considers this issue unique to my specific vehicle and that it is not affecting other like vehicles. I purchased a new vehicle with the reasonable expectation that all advertised safety and emergency-assistance features would be operational at delivery. After 23 days, these critical services remain unavailable. Given Jeep’s own classification of this matter as a safety issue, I am requesting an immediate and appropriate resolution, including replacement of the vehicle with a comparable new vehicle in which the assist and automatic sos safety services are fully operational.
Odometer fraud: on [xxx], I purchased 2026 Jeep Grand Cherokee VIN [xxx] from clay cooley dallas Dodge as "new. " federal odometer disclosure statement and retail installment contract stated 10 miles. Actual odometer at delivery: 124 miles after dealer disclosed dead battery replacement delayed delivery. No corrected federal odometer disclosure statement was provided as required by 49 usc 32705. Vehicle delivered was non-conforming to advertised characteristics: 1. Dealer digital showroom pictured 2026 Grand Cherokee with captain's chairs, 3rd row seating, chrome accents, silver wheels. I contracted based on those images. 2. Delivered: bench seat, no 3rd row, black painted 20" wheels. Salesman cesar ortiz confirmed "third row" by phone 6/16/2026 while viewing same images. 3. Delivery included used car buyer's guide and as-is disclosure prohibited on new vehicle sales under magnuson-moss warranty act 15 usc 2301, plus vtr-271 limited power of attorney improper for new retail under TX transp code 501. 147. 4. No executed retail installment contract, odometer disclosure statement, or buyer's guide provided at [xxx] delivery as required by tila 15 usc 1638(b). Documents provided 6/23/2026 still falsely state 10 miles. Vehicle rejected under ucc information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).