Hatchback/liftgate Lock Problems of Jeep Grand Cherokee

Jeep Grand Cherokee owners have reported 15 problems related to hatchback/liftgate lock (under the latches/locks/linkage category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Jeep Grand Cherokee based on all problems reported for the Grand Cherokee.

1 Hatchback/liftgate Lock problem of the 2024 Jeep Grand Cherokee

Failure Date: 09/26/2025

The contact owns a 2024 Jeep Grand Cherokee. While the contact's husband was driving 80 mph, the liftgate independently unlatched. No warning lights were illuminated. The contact's overnight bag flew out of the back of the vehicle. The contact stated that her prescription medications were in the overnight bag. The contact stated that the failure had occurred while her husband was driving in heavy traffic. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 14,225.

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2 Hatchback/liftgate Lock problem of the 2022 Jeep Grand Cherokee

Failure Date: 12/01/2023

The contact owns a 20122 Jeep Grand Cherokee. The contact stated that while driving approximately 20 mph the rear tailgate door had erroneously opened. The contact indicated that on several earlier occasions while driving the liftgate mechanism erroneously activated but the tailgate door did not open. The cause of the failures were not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 50,000.

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3 Hatchback/liftgate Lock problem of the 2014 Jeep Grand Cherokee

Failure Date: 06/27/2022

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while attempting to open the liftgate manually, the liftgate failed to operate as designed. The contact was however able to use the key fob to operate the liftgate. The contact stated whenever the vehicle was not in use the battery would be drained. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15v393000 (structure). The manufacturer was notified of the failure. The failure mileage was 85,000.

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4 Hatchback/liftgate Lock problem of the 2015 Jeep Grand Cherokee

Failure Date: 11/01/2021

The contact owns a 2015 Jeep cherokee. The contact stated that the liftgate initially failed to close completely after use. The contact manually pushed the liftgate into the latch to ensure the liftgate was closed. Recently, the contact stated that the liftgate inadvertently slammed closed while opened. The contact stated that the liftgate failed to close securely despite using excessive force. The contact stated that moisture was entering the vehicle due to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

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5 Hatchback/liftgate Lock problem of the 2013 Jeep Grand Cherokee

Failure Date: 08/15/2013

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that all exterior lights failed to illuminate. In addition, the contact stated that the rear hatch failed to latch. The contact had to fasten the rear hatch with a cord. The vehicle was taken to a dealer on numerous occasions where it was diagnosed that the remote and module for the latch and the lights needed to be replaced. The vehicle was repaired. However, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 30,000.

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6 Hatchback/liftgate Lock problem of the 2001 Jeep Grand Cherokee

Failure Date: 12/20/2007

2001 Jeep Grand Cherokee= my vehicle should have been covered under the lemon laws of the us. Equipment failures: - window regulators- replaced 2 - heated seats- both seats have the wires burnt in two in them; possible fire hazard. . . Not covered in recall of a later year - blend doors broke- had to replace all three motors and doors - left turn signal does not function consistently - door lock system is failing: driver's door has quit locking; has to be done manually; back door behind the driver makes a squawking noise when you lock the doors, tailgate is not locking; alarm will go off if you open the door, but it is not locked. _constant small coolant leak.

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7 Hatchback/liftgate Lock problem of the 2000 Jeep Grand Cherokee

Failure Date: 03/19/2007

I have a 2000 Jeep Grand Cherokee. Since July 2004, there has been problems with the power door lock solenoids, one after the other. As of this reporting, I have had to have all the power lock solenoids replaced, including the back hatch which was replaced the Monday prior to this writing. The problems started with the rear door solenoids, left door first, then the right. Problems were significant enough with the rear doors that they could not be opened from the outside after they failed - only from the inside by manually unlocking the door (the outside does not have a key slot). I have incurred almost $2,000 in repair costs over the last 30 months replacing the mechanisms. The same repair shop replaced all five units, and all five replacements are currently functioning. They furnished me this website to contact due to the trouble that I have seen.

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8 Hatchback/liftgate Lock problem of the 2000 Jeep Grand Cherokee

Failure Date: 09/14/2006

Tie rods, wheel bearings, ball joints, fan clutch, shorted engine compartment wiring harness, fuel pump assembly all gone wrong from time of purchase; January 2000/brand new to sept. 2006. . . Some pd. Under warranty others after 2004 not; even though the defects usually do not happen to a Jeep Grand Cherokee/fully loaded. The last straw was the ball joints; we asked if some form of recall should of been done and then asked for a reimbursement because my wife's' 2004 Jeep liberty limited had a recall on it's ball joints/lower ones so after having mine replaced last Friday 9/15/2006 we asked about the Grand Cherokee and it's ball joints; we also updated on all the defects we've had to correct and wondered if it wasn't a expensive lemon. . . $35,000. 00 is what I paid. We called Chrysler main customer service and was only told were sorry, the age of the Jeep and past warranty. . . What does that have to do with all the past defects since 2000 and the fact we tried their customer service in 2002 and got no where again. No matter the age of the vehicle. . . Safety is safety. And if ball joints go bad for no reason and have to be replaced then, it should go as a safety concern for all their vehicles.

9 Hatchback/liftgate Lock problem of the 2000 Jeep Grand Cherokee

Failure Date: 03/01/2006

The rear window and tailgate remain locked even after unlocking the vehicle. If you lock and unlock the vehicle enough, the rear window and tailgate will unlock. The lock sounds as if it is "spinning".

10 Hatchback/liftgate Lock problem of the 2000 Jeep Grand Cherokee

Failure Date: 10/25/2005

I am another frustrated 2000 Jeep Grand Cherokee owner! my rear lift gate lock starting making a horrible grinding sound, and wouldn't unlock. After taking it to a local dealership, I learned that this was a common problem with Grand Cherokees, and would cost about $400 to fix. Also, to expect the same problem from the other door locks. Now several months later my driver side back seat door lock is doing the same thing. I'm surprised to find so many other Grand Cherokee owners on line with the same problem(mycarstats. Com), yet the manufacturer doesn't feel this is worthy of a recall, and the problem isn't covered under warranty. Jeep is aware of this problem and should recall it.

11 Hatchback/liftgate Lock problem of the 2000 Jeep Grand Cherokee

Failure Date: 12/30/2002

Safety issue: power door locks inoperable. 2000 Jeep Grand Cherokee. On three (3) seperate occassions, we have had to have three (3) seperate electronic locking systems replaced on three (3) seperate doors/hatches on this vehicle. In all three incidents, the "actuator" has failed to either lock and/or unlock each individually effected door. On one occassion, we were unable to exit the driver's door at all, thus having to climb over to the passenger's front door to exit. When we contact the manufactuer - each time - they tell us that these are "normal wear items". After scanning your sight, I find a total of twenty-one such related complaints for Jeep Grand Cherokees (not all year 2000 models) and four specifically related, year 2000 complaints. To describe the failure: the locking mechanism simply fails to engage and/or disengage and makes a higher pitched, longer than usual, whining sound - as if an electrical motor has failed. The cost of each repair has been equal to or exceeded $150. 00 per incident. The following listed incident date (online submission field required) refers only to the latest/most current date of repair. All services for such repairs - each incident - were obtained at capitol grage, a Jeep/Chrysler dealer, in willimantic, connecicut. The vehicle was originally purchased at a now defunct, Jeep dealership in mansfield, connecticut, named champagne Jeep/cheverolet.

12 Hatchback/liftgate Lock problem of the 1996 Jeep Grand Cherokee

Failure Date: 06/17/2000

While driving rear door flew open. Door was stuck/closed. Latch had been replaced 3 times because of rusting. Design of the latch allowed water to just sit. Please provide any further information.

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13 Hatchback/liftgate Lock problem of the 1998 Jeep Grand Cherokee

Failure Date: 08/01/1998

Hatchback latch failed.

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14 Hatchback/liftgate Lock problem of the 1998 Jeep Grand Cherokee

Failure Date: 03/05/1998

Rear hatch door difficult to close, on several occasions the unlatched door came open while driving.

15 Hatchback/liftgate Lock problem of the 1997 Jeep Grand Cherokee

Failure Date: 08/17/1997

Opened up the hatchback and all of a sudden the door fell down, almost striking the persons that were under the hatchback.

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Other Common Latches/locks/linkage related problems of Jeep Grand Cherokee

Problem Category Number of Problems
Latches/locks/linkage problems
214
Door Latch problems
98
Hood Latch problems
28
Hatchback/liftgate Lock problems
15
Tailgate Latch problems
6
Trunk Lid Lock problems
2

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Grand Cherokee Defect Investigations