Tailgate Latch Problems of Jeep Grand Cherokee

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving 55 mph, the tailgate opened independently and without warning. The dealer was contacted and notified of the failure however, the had not received a call back. The contact also attempted to notify the manufacturer of the failure; however, the call was disconnected after each attempt. The vehicle was not diagnosed or repaired. The failure mileage was approximately 56,000.

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This is my 4th Jeep. Here is a little background on this issue. I purchased a 2002 Jeep Grand Cherokee, the overland edition. The dealership pushed buying a used certified Jeep vehicle! they mentioned the extended warranty that would take care of any issues that the Jeep had during the last years of my ownership. I went in the dealership looking to purchase a new vehicle but they told me all the added benefits / value from buying from the used Jeep facility! the warranty: as mentioned I purchased the warranty sold by Jeep at the local dealership. The service agreement that was sold by the dealership went bankrupt! gary miller Chrysler Jeep isuzu located in erie, PA sold this to me. My 1st issue was when I decided to take the vehicle in because of a vibration while driving. I was made aware that the company was bankrupt when tying to call and find out what information will be needed when I go to the local Jeep dealership in kansas city. Furthermore I mentioned to the Jeep dealership that pushed the contract that I am wiling to purchase the best contract to make sure I do not have an issue with my new vehicle in the future. The constant issues: I have now taken in my Jeep for 6 visits! I have only included some of the payments (see the additional paperwork) but you can see a trend here. This Jeep had been nothing but a problem since I purchased the vehicle! I am now stuck replacing the steering pump for the 2nd time! I have to pay for the replacement and live without a vehicle. I am out several thousand dollars and still have to take this vehicle (that Jeep pushed on me) to the service shop about every 6 months. I just started driving my vehicle from the last service repair (I am getting very familiar to the local Jeep dealerships) and still the item is not fixed and my Jeep is leaking oil all over our company driveway. This vehicle is a lemon and the company that made the vehicle sold me a bankrupt contract.

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Tailgate latch on 1996 Grand Cherokee has failed, won't unlock.

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One of the two rear liftgate pistons which are designed to hold up the weight of the liftgate snapped violently when opening the hatch. This piston shot up and wedged inside the crease bewteen the liftgate and body of the vehicle. Because it became wedged in this crease, thankfully the liftgate did not fall hard therefore did not injure anyone. The car body is dented from the impact. The part replacement cost approximately $70. Jeep would not pay for the replacement part even though they admitted it was not something that should fail. Pistons holding up the vehicle hood also are faulty, as are the pistons that hold up the pop-up window glass. None of these pistons can reliabilbly hold the weight of the items they were designed for.

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Tailgate lock assembly will not unlock at times. The main power switch must be toggled back and forth before it unlocks. Dealer replaced lock assembly on 1/5/97. Because of high cost of repairs, I have to wait this long to have it fixed.

Latch on tailgate door failed.