Front Seat Head Restraint Problems of Jeep Patriot - part 2

The headrests in the 2010 Jeep Patriot are of inferior quality and may put owners at risk of serious injury or death. A cheap piece of plastic or metal inside of my driver's side headrest recently broke. As a result, the headrest merely hangs and cannot be adjusted. On 8/6/13, I was informed by a service advisor at rairdon Dodge Chrysler Jeep (kirkland, wa), that the broken part could not be repaired or replaced and that the cost of replacing the headrest would be $498. I believe this to be entirely unreasonable, for the following reasons: 1. A defective part or a part of very poor quality was used in the headrest 2. The poor design of the headrest does not permit this inexpensive part to be repaired or replaced without replacing many more expensive, electronic parts 3. Jeep Patriots with problem headrests are almost certainly less safe, given the fact that the brakes and/or airbags may fail to work properly (due to malfunctioning sensors inside of the headrest; they may not function properly, as a result of the headrest not maintaining a proper position) 4. The cost of replacing the headrest (which cannot be repaired) is prohibitively expensive and may even constitute an illegal form of financial exploitation I hope that the NHTSA will consider issuing a formal recall for the headrests in the 2010 Jeep Patriot and/or order rairdon Dodge Chrysler Jeep to replace the headrests on my vehicle at little or no cost.

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The contact owns a 2011 Jeep Patriot. The contact stated that the headrest in the rear was blocking his view from the rearview mirror. In addition, when applying the brakes the vehicle would exhibit an abnormal squealing and he could hear air within the brake booster. The vehicle was taken to an authorized dealer who stated that the failures were normal. The manufacturer was not notified of the failure and the vehicle was not repaired. The current mileage was 3,057 and the failure mileage was 260.

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