general problems of the 2020 Jeep Wrangler - part 1

The instrument cluster dash lights go on and off all by themselves. This is a common problem with many Jeep Wranglers. Upon checking recalls I found my Jeep VIN was not listed. This can turn into deadly safety issues, not only for me but other drivers in different vehicles. What if the panel lights go off at night and I reck causing injuries to people or property?.

While driving, the entire digital instrument panel cluster suddenly short-circuited and went completely black, dropping all access to the speedometer and critical safety indicators. My vehicle has the 7-inch display. My independent repair shop diagnosed it as an internal short circuit and ordered a replacement mopar factory part, which is currently on a 2-month factory backorder, leaving the car grounded.

It keeps having the dashboard light up. It is ridiculous, and it is a known issue with Jeep, especially my year, but they do nothing. It is dangerous because I lose power steering, and it says many things aren't working. Jeep needs to recall their electrical system so we don't have to pay more then the vehicle is worth to fix it, just because we're out of warrenty.

While driving on the highway, the check engine light illuminated. Approximately 5 to 10 minutes later, the battery warning light came on. Upon exiting the highway and coming to a stop at an intersection, the automatic engine start/stop system engaged and shut down the engine. When attempting to safely proceed, the vehicle suffered a complete electrical failure due to the 48v mild-hybrid etorque system failing to restart the engine. The vehicle refused to crank, would not shift, and became entirely disabled and stranded in the middle of a live intersection, creating an extreme safety and collision hazard. The vehicle was towed to an authorized dealership, where technicians officially confirmed the failure. The dealer diagnosed the root cause as an internal electrical failure of the motor generator unit (mgu / belt-driven hybrid starter generator assembly), which completely disabled the vehicle's charging and hybrid restart capabilities. The failed component is available for inspection.

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel was inoperable. The speedometer operated as needed, but the fuel gauge and temperature gauge were inoperable, and the mileage display was not visible. The vehicle was taken to an independent mechanic who attempted to restart the instrument panel but was unsuccessful. The mechanic referenced NHTSA campaign number: 24v652000 (electrical system); as a possible cause for the failure. However, after contacting the dealer, it was discovered that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 77,000.

On July 1,2026 , my 2020 Jeep Wrangler jl sport died in the middle of traffic causing a safety issue. I was not able to start my Jeep and move out of traffic. I was able to disable the transmission and roll out of the road. But it was very dangerous while cars were passing me and coming towards me. Also before I was able to disable to roll my steering column was locked. The cause of this safety issue is the set up of the batteries. A Jeep has 2 batteries a main and underneath an auxillary battery. Without any kind of warning your battery can die caused by the drain of the auxillary battery on the main battery causing the main battery to just stop working without notice. This is the 2nd time this happened. I had to call a tow truck both times. 1st time 4/14/24, then on 07/02/2026 I had it towed to the same dealership as the time before. This is an on going issue with Jeeps that have the 2 batteries. Not only is it unsafe but a costly issue.

The module in the dash can't take temperature change and it goes bad and need to be replaced it make all the lights on the Jeep go on and then the Jeep won't go out of park the safty naturally won't even work to tow it after sitting for a bit it finally let me but in drive now less then 6 month later the Jeep is in safty mode and won't start it is stuck at the dealership going on 6 day I have no car and makeing paments for a bricked Jeep with both battery less than a year old to won't start the Jeep has no reason to be in limp mode this is a 2020 jkl sport black and tan modle I just had it a little over a year now the first incident happened before a year.

While driving, the instrument cluster display completely blanked out and ceased functioning. This sudden failure immediately disabled the digital speedometer, fuel gauge, engine temperature readings, oil gauge, and critical safety warning lights. In order to check my fuel levels, I have to log into an app on my phone, which is both unsafe and illegal to do while driving. The panel beeps a warning when I start my car, however I cannot see what the issue is because the display is black. Other 2020 Jeep Wranglers share this identical, well-documented cluster failure and are covered under an active recall. However, my specific VIN is currently excluded despite suffering from the exact same manufacturing defect. This issue presents an unreasonable risk to motor vehicle safety and requires immediate investigation to expand the recall scope.

The screen between the speedometer and tachometer has blanked out completely no fuel gauge no odometer nothing.

Instrument cluster went out a month ago on daughter’s Jeep. Part has been backordered for a month & now pushed out again by a week. Daughter was driving this am to school and the Jeep quick on her on a busy rd and put her at risk to wreck or get hit.

On 4/28/26, my 2020 Jeep Wrangler sahara unlimited suffered a catastrophic high-voltage system failure, causing the vehicle to completely shut off at highway speeds on a live road. Stuck on the highway for nearly 3 hours at around rush hour blocking one lane of traffic. The dealership (ourisman Jeep) diagnosed a failed 48v hybrid power pack unit (part #68381513aa) under star order #9575**. This sudden loss of power on the highway is a severe safety defect, and the manufacturer is refusing to cover the $3,327. 94 repair or the resulting 3-week rental vehicle loss of use. ".

The digital instrument panel cluster display went blank while the vehicle was in use, eliminating the digital speedometer, fuel level, coolant temperature, odometer, gear position indicator, and warning telltales. The analog speedometer and tachometer continued to function. Loss of gear position and warning indicators while driving is a safety concern. On 4/21/2026 an authorized Jeep dealer diagnosed the condition as "cluster circuit board internal failure" and recommended cluster replacement at a quoted cost of several thousand dollars, with no coverage offered. I had the failed display module replaced by an independent specialist on 5/5/2026 for $650. This is the same root cause and symptom described in NHTSA recall 24v-652 (internal short circuit in the instrument panel cluster producing a blank screen), but this VIN is not included in that recall population. Fca instead issued a warranty extension (xz1) covering the blank-display condition for 15 years/150,000 miles. I submitted a reimbursement claim under that extension with the dealer repair order and the independent invoice. Fca denied it twice, citing reasons that do not appear in the warranty extension letter. I am filing this complaint because the failure appears to extend beyond the current recall population, and because the warranty extension offered in place of a recall did not result in reimbursement.

Had no warning messages or alerts. The instrument cluster display screen went black. We have no way of knowing the amount of gas, speed, mileage, tire pressure or any other alerts. I believe this to be a safety issue. Have replaced both the main and auxiliary battery. There are many 2020 Jeep Wranglers that are recalled for this very issue. Wondering why mine is not.

Instrument cluster digital screen went blank. Came on next time vehicle was started and then went blank again and didn’t come back on, no longer displaying warnings, fuel level, etc.

The cam bus connector also known as the green star box behind the glove box was defective. I would drive 32-35 miles and my dashboard would light up with 17 codes, abs, 4wd, steering, anti skid, my speed would disappear as well as my mph into three dashes, my check engine light would eliminate as well as service 4wd, pull over to a safe location vechile disabled as the entire Jeep slammed itself into park. I can’t imagine what would have happened to me if I didn’t get this resolved and I was going to work driving on the highway doing 55 and this happened and the vehicle slammed itself into park. I would not be here today to tell my story and potentially save other lives as I’m sure this is a known recall and or should be! I called Jeep and was notified that this is a known recall but my VIN was listed for the recall. So here I am in hopes to get this resolved for all Jeeps out there to get this addressed. I would also like to be reimbursed for the parts and labor getting this fixed. I have the video footage of this happening as well and a pic of the cam bus fuse connector showing the burnt electrical components. This will not let me upload a video only photos. . The video is very important in this case and I feel you should have it for this, if so please email me or contact me and I can send it.

I have owned my 2020 Jeep Wrangler since it was brand new. The middle instrument cluster panel (where it shows miles, fuel gauge, etc) quit working. I have checked fuses, disconnected the battery overnight, and disconnected the auxiliary battery and the instrument cluster is still not working. There is an established recall (30b) for 2018-2024 Jeep Wranglers for the instrument cluster failing but it doesn't appear my VIN is included. Checking Jeep forums, it appears to be a common issue, but an expensive one to fix.

My daughter was driving the 2020 Jeep Wrangler we bought her & the instructor cluster panel went blank. We have had the vehicle less than 1yr & it has only 38,000 miles on it. There is a established recall (30b) for 2018-2024 Jeep Wranglers for the instrument cluster failing but for some reason our VIN is not included? can you help with coverage for this?.

The instrument panel has suddenly stopped working. Speedometer, odometer, fuel, nothing displays. There is an active recall for this very issue 24v652000. However, my VIN is reportedly not included and the dealership says its not covered.

The instrument cluster no longer displays any information, it is blank. My safety is at risk as I can not see how much gas I have, mileage, oil pressure or any other warnings that are used by the display. Prior to going completely blank intermittently it would show a greenish color. Other Jeep Wranglers have had this problem, but my VIN was not part of the recall.

The contact owns a 2020 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument panel was black and failed to operate. The vehicle mileage and oil change intervals were not available due to the failure. The contact referenced NHTSA campaign number: 24v652000 (electrical system); however, the VIN was not associated with the recall repair. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Instrument cluster has gone blank. Unable to see digital speedometer, fuel level, engine temperature, current gear, 4wd status, and other items. Dealership said it was not part of recall 24v652000, they stated the only outstanding recall for this vehicle was 25v741000. Vehicle is scheduled to go in for that recall and further diagnosis of the instrument cluster issue.

Instrument cluster completely failed and went black while driving, causing loss of speedometer, fuel gauge, and warning indicators. •started intermittent, now permanently failed •mileage (~65,000) •no warning before failure •occurs every time vehicle is driven •safety issue: cannot monitor speed or fuel there currently is not a recall for my VIN but other vins are covered and get fixed???.

Wife’s 2020 Jeep Wrangler’s ipc above the steering wheel went blank. No speed, no fuel gauge, no odometer or warning lights, no turn signal indicators. Chrysler safety recall (30b) (NHTSA campaign number: 24v652000) states there is a problem with these including our year Wrangler, 2020. Dealer said we are out of luck because when they type in our VIN number into their database, no safety recalls are listed. This problem is all over the internet 2018-2024 Wrangler (jl) models. What gives???? don’t even know how much gas we have! 6 year old car should not have the ipc shut off! if that’s not a safety concern, don’t know what is????.

The contact owns a 2020 Jeep Wrangler. The contact stated that while operating the vehicle, the instrument panel became inoperable. The contact was unable to view the odometer, fuel level, or speedometer. The warning lights were inoperable. The contact referenced NHTSA campaign number: 24v652000 (electrical system); as a possible cause for the failure, however the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,000.

I am the original owner of a 2020 Jeep Wrangler. My instrument cluster has completely failed. I know that there is an active recall for this exact issue (30b) but my VIN number is not included. This is clearly a safety defect as my cluster is non-functional, I do not have a speedometer or warning indicators. I have no idea how much or how little gas I have, if my tire pressure is low…I am the original owner, as stated ,and this is not normal wear. I am also aware that there is an open investigation into this recall and I believe my Jeep should be included in the recall. Prior to the cluster going out, there was not any warning. I started the Jeep and it was working and as I was driving it went off. It never came back on. We checked connections and fuses, it’s not that. My husband has addressed it with two separate dealerships and was told there was nothing they could do and offered no suggestions. I went today and spoke with a new dealership and they put me in contact with Jeep customer care. I have begun the process but will most likely still be paying out of pocket with money, I frankly do not have. This is a safety issue and should be taken care of by Jeep, and is being covered for some by the recall.

My speedometer/odometer screen went completely black. I have no idea how fast I’m going or how much gas I have. This is a know and very dangerous issue.

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel was blank. The contact pulled over and restarted the vehicle; however, the failure persisted. The contact associated the failure with NHTSA campaign number: 24v652000 (electrical system); however, the VIN was not included in the recall. The vehicle was driven to an independent mechanic and was diagnosed with instrument cluster failure. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 52,000.

Shortly after leaving my house I glanced at the digital readout for my speed and noticed that the instrument cluster was blank. I pulled over, stopped my Jeep, then restarted it to see if that would correct it, which it did not. I took it to a reputable auto/electrical garage who at first noticed a master fuse block blown and replaced the fuse block. That didn't correct the instrument cluster however but they did find a recall 30b for 2020 Jeep Wrangler. I called stellantis (1 800 334 9200) today, Feb 16th . I was told by 3 different people in 3 different departments that even though there is a safety recall on 2020 Jeeps my VIN# isn't included. I asked why not and was told that it depended where the Jeep was made. They also told me that the repair will be at my expense. This doesn't seem fair to me because the recall is a safety issue to replace the instrument panel cluster free of charge. Just because my Jeep VIN# wasn't included doesn't mean it wasn't going to fail like the others that were included!! I have no readouts on my dashboard and am sure it won't even pass inspection now because of that, let alone serious safety concerns without warning lights. I have to ask you, shouldn't my Jeep be included in this safety recall and be corrected by the manufacturer?!?! thank you in advance for your consideration in this matter! lauracampbell6958@gmail. Com laura campbell.

The instrument panel, recently went dark on us while driving. We had seen previous recalls on this issue, but never received anything. Are we covered under this recall?.

The ipc intermittently goes blank and I lose driver information like remaining fuel and speed limit and other safety information. The ipc also turns green and gets distortion.

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument panel cluster started flickering and went from blue to black. The contact associated the failure with NHTSA campaign number: 24v652000 (electrical system); however, the VIN was not included in the recall. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

My instrument cluster failed on my 2020 Jeep Wrangler. I can't see any of my vehicle information. This makes safety a real concern for me. There is an existing recall for 2020 Jeep Wranglers. My VIN is not included? could it be evaluated please.

My instrument cluster has failed. I can't see any vehicle information. No gas or oil gauges. No information what so ever. I can't see my speed or if may my be overheating. This is basic safety issues I should be able to see. There has been a recall for 2020 Jeep Wrangler's so other people have has the same issue. I can't drive without the basic safety instruments working. I don't even know how many miles are on my Jeep.

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a black screen. The vehicle was taken to the independent mechanic, where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer for assistance. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under a recall. The contact referenced an unknown recall howeve,r the VIN was not under recall. In addition, the contact was informed that most likely the failure was the result of rodents chewing on the wires, and that the repair was not covered under the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under a recall. The failure mileage was approximately 49,272.

The 3. 5" screen on my Jeep went out. Which prevented me from seeing speed, mileage and gas. They have recalled other Jeeps from 2018-2024 but mine is not included because it has been in service for more then 24 months. We bought the Jeep in 2023 with 20 some thousand miles on it. Why is there a time limit on a faulty part? not everyone drives their cars 30,000+ a year, so problems with parts won't be known as early as 2 years. We replaced it and it cost $1600 plus a week of not having my car.