general problems of the 2020 Jeep Wrangler - part 2

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument cluster failed to operate as designed. The contact stated that the instrument cluster was black at start-up, preventing the gauges or safety features information from being displayed. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 119,000.

The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument cluster was inoperable. The vehicle was taken to a dealer, where it was diagnosed with instrument cluster failure; however, the contact was informed that the repair was not covered under NHTSA campaign number: 24v652000 (electrical system); because the VIN was not included in the recall. The contact notified the manufacturer of the failure and was referred to the NHTSA hotline for assistance. The failure mileage was approximately 70,000. The VIN was unavailable.

The instrument cluster has completely failed presenting a dangerous situation for driving. There are no warning lights, no speed indicator, no signal indicator, etc, etc. A simple google search will show that this is a very widespread and well known issue with this vehicle, and a safety recall notice should be issued and the replacement should be covered by the manufacturer. The vehicle was inspected by the dealership and they confirmed it is the instrument cluster.

My digital dashboard display is, shorting out. Started acting up on December 25th, 2025.

The vehicle was running fine and then the cluster went out. It came back for a couple hours and now it’s been out for a couple weeks. It still lights up but does not show any writing. I know this is part of a recall but like the last time something happened to my Jeep with the gas( huge safety violation) that costed $1400 to fix- Jeep obviously doesn’t care about safety. I’m over this Jeep if they don’t want to include the vehicle in the recall twice now.

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving 70 mph, the contact noticed that the instrument panel was glitching and flickering before displaying a blank screen. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA campaign number: 24v652000 (electrical system); however, the VIN was not included in the recall. The approximate failure mileage was 74,000.

Steering wheel electrical failure. Melted wiring inside steering wheel. Potential airbag and steering safety failure. Serious safety defect. Fire risk! while getting ready to leave a retail parking lot with heated steering wheel on, we became overwhelmed with fumes. Noticed the steering wheel was hot. Immediately shut off the car and opened the doors. When the fumes subsided, started the car and made sure the heated steering wheel was off. It no longer worked at all, when car was re-started. This could have been life threatening had we been traveling on the highway and not in a parking lot. Took vehicle to our dealer- central Chrysler-Jeep-Dodge for repair. Dealer service advisor unable to diagnose exact cause due to extent of damage. Also commented shock that we didn’t experience a fire that could have caused the airbag to explode as well. Service advisor stated steering wheel heating element short and steering wheel wiring to clock spring melted due to excessive heat in circuit. I requested photos. I received one photo. I do not believe there were further inspections. Repairs were completed at my expense. Both dealership and stellantis refuse to cover the cost of repairs citing I had no warranty coverage. I believe this goes beyond normal wear and tear. I did smell something mild, like sugar burning earlier in our errands yet it dissipated quickly and I assumed it was outside, in the air. It wasn’t until the overwhelm of fumes upon starting the car in a retail parking lot that we became aware there was a serious problem and immediately turned the car off.

My dash with my dash lights, speed, warning lights, odometer, gas tank and oil temp went out in my Jeep. It flicked off with red lines. Come on randomly but stays off. Took to Jeep told me it was the Jeep instrument cluster. . Read more...

Instrument cluster panel stoppped working about a week ago. The cluster between the mph guage and rpm guage went blank.

The instrument cluster has failed. I am unable to see critical warnings for my Jeep. I am unable to determine the milage. Fortunately, the speedometer is separate and I am able to see the speed. I see there is a recall for 2020 Wranglers but, for some reason my VIN is not included. I'm being told by the dealer that the repair will cost $1600. Reading online, this issues seems to be a problem with Wranglers.

1. Instrument console screen or display has disabled. Cannot read speed, fuel level, etc. 2. Driver cannot discern status of vehicle. Speed, gear , and fuel data not readable which driver would need for safe driving. 3. This has not been reproduced by dealer. Confirmed by independent service center. 4. Vehicle has standard nys safety inspection. 5. No prior warning or signs led to the outage of control panel.

The instrument panel cluster went totally dark, I only have 53,000 miles on this vehicle. I can't see any warning lights, digital speed, and most dangerously how much gas I have in the vehicle. The dealer wants $2000. 00 to replace it but this seems to be a common issue with Jeeps and the 7. 0 cluster should be recalled along with the 3. 5 cluster. I have the 7. 0 that has not been recalled yet.

Instrument panel cluster went blank. Driver has no access to safety information, vehicle instruments or warning notifications. Dealership visualized blank screen and agreed. Vehicle falls into same recall category of NHTSA 24v-652, but fca states this VIN has not specifically been recalled. No symptoms prior to blank screen, but unidentified warning noise has activated multiple times with driver unable to identify what warning is being alerted. Dealership states no codes of engine malfunction are present.

My 2020 Jeep Wrangler just had its center instrument cluster go dark. This seems to be a known issue, and I believe there is a recall for 2024 models. The recall needs to be expanded as far back as the issue is being reported. This is dangerous situation with not being able to see the gas gauge, milage and additional critical information. To make matters even more unmanageable because the Jeep needs to have the exact mileage known before replacing the instrument cluster the recommendation is to drop your car off at the dealer and not drive it until the part is replaced. Because this is such a large issue the current lead-time is 5 months to get a replacement part in. No one should be expected to leave their Jeep at a dealership for 5 months. Our Jeep dealer actually recommended getting an after-market replacement. I am reporting this to add my voice to many others who have experienced this same issue. I am also sure this is probably way under reported. Anything you can do to extend this recall back to at least 2020 would be greatly appreciated.

Instrument cluster panel stopped working.

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the center display turned blank. The contact stated that the vehicle had displayed the symptoms of NHTSA campaign number: 24v652000 (electrical system). The local dealer was contacted and confirmed that the VIN was not included in the recall. Additionally, the contact was informed that there would be a charge for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 60,000.

While driving car, instrument cluster went blank. It does not display important vehicle information like speed.

Center dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. Are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. Are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

Instrumentation cluster suddenly failed while I was driving. This put the safety of all individuals at risk because I was not able to view any critical information like warning lights, speedometer or fuel status.

Instrument panel cluster failure. Black screen. Can’t see mph, gas, mileage or any engine functionality. Consistent with NHTSA safety recall. My VIN is not in the recall despite being a 2020 Jeep Wrangler that is listed in the safety recall. Stellantis won’t cover repair and Jeep dealer in marshfield won’t cover. Potential 6 month fix with no replacement vehicle offered because part hasn’t been in stock.

Instrument cluster first started to appear as if it had a glitch by the colors being slightly different then as the months progressed the dash cluster would slowly start to fade in and out, turning off and on, until one day when driving it just turned completely off and has not came on since, sometimes when I turn the car on it will want to turn back on but will fade back into a brightly lit screen with no apparent function appearing on the screen. Available to be inspected upon request problem has been identified by local Jeep dealer. I am stationed in belgium there were no warning lamps or messages or anything to indicate a system failure. My safety was put at risk as the dash cluster is what helps me monitor my speed, heat temperature on my engine, gas levels as well as any other maintenance issues or messages my car may have.

My center dash cluster shorted out and went black and no longer shows speed, fuel and warning lights. Known recall for center dash cluster, but not my VIN. Dealership has diagnosed the problem and repairing at my expense.

I have the same malfunction as described in new safety recall advanced communication – 30b released on 9/5/2024, but my VIN is not included. The malfunction relates to the instrument panel cluster (ipc) that becomes blank. As noted in 30b: "[a]n ipc that is not visible to the driver may result in the driver's attention being diverted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning. The condition described above does not comply with federal motor vehicle safety standard (fmvss) no. 571. 101, controls and displays s5. 3 requires vehicles to "illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions. " the ipc in the suspect vehicles may not illuminate the required telltales. " can you please add my Jeep VIN to the recall list?.

Electric computer control system keep malfunctioning and disconnecting. Third occurrence in a month. Currently at my mechanics.

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel failed to illuminate. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The contact believed that the failure was related to NHTSA campaign number: 24v652000 (electrical system); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 48,000.

Instrument panel went completely out. Can not tell how much gas is in the Jeep, how many miles it has, can’t see any digital details on the instrument panel. Completely black.

Digital gauge cluster goes completely blank. Will come back on intermittently and then goes blank again for extended periods of time.

The contact owns a 2020 Jeep Wrangler. The contact stated that while the vehicle was parked, the instrument panel became dark. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was unknown. The vehicle was not repaired. The failure reoccurred and the vehicle was taken back to the dealer and was diagnosed and determined that the instrument panel needed to be replaced. The dealer stated that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

My instrument cluster panel display has suddenly gone black/blank. This looks to be a known recall issue under recall 24v-652 which includes select 2018–2024 Jeep Wrangler and gladiator vehicles. Mine is a 2020 Jeep Wrangler. Can my vehicle be added to the recall list? I am at safety risk as I cannot see my gas mileage, warning light indicators, electronic throttle control, battery charge warning, engine coolant temperature, airbag warning, brake system alerts, transmission fault lights, etc. I have scheduled a service appointment to have this looked at the dealership where I purchased my Jeep. I would appreciate any financial assistance as it will be an extreme struggle to pay out of pocket for this to be repaired. My safety and my family's safety is at risk. Please help!.

2020 Jeep Wrangler unlimited willys the instrument cluster panel went out. Black screen. A critical safety issue b/c you cannot see the speedometer, warning lights, or anything on the screen. There is a recall (NHTSA#24v-652) however my VIN # is not included in the recall. Brought the Jeep into mechanic who said this should be covered under Jeep recall. To date no certified Jeep dealership will repair under recall b/c they are saying VIN # is not included in the recall.

The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel had become inoperable. The dealer and the manufacturer were contacted, and the contact was informed that the VIN was not included in NHTSA campaign number: 24v652000 (electrical system). The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

The instrument cluster went out on my 2020 Jeep Wrangler. There is a recall (NHTSA#24v-652) for this issue, however my VIN # is not included in the recall. This is a critical safety issue because the speedometer and warning lights to not work.

I see that there are recalls for the center cluster on the dash for Jeeps like mine from 2018 through 2022 or 2024 but mine has is not included in that recall however mine is now out according to our mechanic I have a black screen cannot see if I have gas or if my vehicle is overheating, cannot see any of the warning signals. Please advise why my Jeep is not included in that recall. Mine is a 2020 Jeep Wrangler unlimited.

Unknown the display panel on the instrument cluster has went out. There was an open recall for newer models (2022-2024), but my vehicle's year (2020) was not included. After going through multiple forums, and speaking with many dealerships, this has been an on-going issue with multiple Jeep owners.