Carrier/rack Problems of Lexus RX350 - part 1

Dashboard melting and cracked.

See all problems of the 2009 Lexus RX350 🔎.

I was traveling on a 4 lane divided highway at 60mph. Weather condition was sunny and 10deg. Suddenly I heard a loud cracking noise that was startling. Fortunately there were no other cars around and the interior shade was closed. I arrived at my destination to find the sunrroof had shattered and there was glass shards on the interior shade. I have only had this car 5 mo. , am the only driver. The car is parked in the garage overnight and I have never opened the sunroof or the interior shade. I returned the car within two hours of the event for repair assuming it was a defective sunroof. I've been told that it is not under warranty and that it will cost $960 plus tax to fix. Since my insurance deductible is $1000, this is an out of pocket expense! I have reported the event to the Lexus guest experience center and the rep said that they will review but there is no promise of reimbursement. I am also reporting this to consumer reports. Since exploding sunroofs have been a problem for years with different makes and models, I feel it is imperative the NHTSA do more to regulate the manufacturers.

See all problems of the 2018 Lexus RX350 🔎.

Saturday, November 24, 2018 I started my day by first going to the bank. I entered the parking lot of suntrust bank on race track road, in bowie MD. Upon entering into the parking lot a car exiting the bank of America drive thru should have stop for me to have the right away, but did not, so I came to a complete stop to allow that car go pass. I then proceeded to a parking space. As I was entering the parking space, with my foot on the brake, my Lexus RX 350 � 2013 accelerated. I immediately continued to press on the brakes which did not engage and went straight to the floor. The SUV jumped onto the sidewalk and proceeded to the steps, it then crossed the media and when straight into the brick pole of the bank of America drive-thru. I was confused and nervous at this point, because the day before the battery on this SUV stopped working and I took it to Toyota where I purchased a battery and the Toyota mechanic did a complete diagnosis test on the SUV. Never did I think that the very next day that the car would react this way. I purchased this SUV April 2017, taking this car into all oil changes, whatever was required to be fix, I fixed it. I have done some research and saw that this is a problem with the RX 350, the last complaint was filed in October 2018 and still nothing has been done about this. After the accident I went to the doctor because of the constant headaches, which has not stopped. They recommended physical therapy. I also had to go to my eye care center due to the fact that I had cataract surgery just one month prior and am having vision issues. I never received a recall on this SUV and the airbags did not open up.

See all problems of the 2013 Lexus RX350 🔎.

Seat belt in the back passenger side not working. Cracked dash board.

See all problems of the 2008 Lexus RX350 🔎.

The dashboard on my 2008 Lexus 350 is cracking and gets sticky when parked outside. The lift tab for the back power door is tacky like tar when you touch it. The car only has 37,476 miles on it. This should not happen to a car especially a Lexus. I took it to tustin Lexus on Saturday 4/7/18 and they said it was out of warranty and could not replace the dashboard. The letter I received from Lexus advised me of the enhancement coverage even to cover cars out warranty. I believe Lexus should replace the dashboard. We were looking to replace our 2nd Lexus gx460 with a new one but we decided we will not buy another Lexus if they cannot warranty the defects in their cars.

I was driving on I-10 east close to the TX-la border, on pavement that was even, although not without some occasional roughness. Traffic was heavy and moving around 65 mph. It was 67 degrees and cloudy. I had been on the road for about 3 hours, when my friend and I heard a loud crack. It sounded as if something hit glass, but we saw no flying objects and the sound was singular; no additional or residual sounds. We both jumped and started looking to see if the windshield was damaged but did not see any damage. Later when we stopped for gas we washed the windshields and did another look, including looking for paint damage. We found nothing. We continued driving to our destination. The next morning when we got in the car and shut the door, we heard glass falling. I stood on the open door and saw that there were two small holes in the sunroof and the entire sunroof was shattered. The cobweb effect was 100%, and extended to every square inch of the glass, all the way around the perimeter. I called the Lexus dealership nearest me; and I called our insurance provider to start a claim. Given I was some distance from home, it was late Friday, and no one could get the glass, I had a local automotive repair shop (the local area contract for our insurance company) collision wrap the roof so I could drive home, avoid flinging glass on traffic, and be protected in case of rain. My husband notified the dealership where we leased the vehicle and made an appointment (we go tomorrow). No one from the two dealerships or the insurance company mentioned that sunroofs on Lexus/Toyota have been known to spontaneously "pop" since 2010. The cause of this risk must be defective design and/or glass; the sunroof materials being used are evidently unable to take the pressure and absorb the shock. The roof's most vulnerable part is exploding as a result. 2016 model; driven 6 mos; >6000 mi.

See all problems of the 2016 Lexus RX350 🔎.

The dash started cracking and not from abuse. It is parked in a covered garage when not in use. I've read the same complaints. It is a manufacture defect and I'm afraid it will affect the air bag deployments. The manufacture should take care of this and replace the dash board.

See all problems of the 2007 Lexus RX350 🔎.

Radio doesn't have any sound / volume. Light is on, stations are listed and cd tracks appear. Cannot adjust base, treble, or any other settings although they appear with "0". Checked all fuses related to the audio system, none blown. Just happened last week whether car is moving on stationary.

Vehicle has a melting and cracking dashboard that has a pending recall. I have registered my vehicle with the Lexus dealer twice. The first time I registered my vehicle, was in February of 2016 and never heard from the dealer again. I returned to the dealer and they did not have any record of my registration. I re-registered in August of 2016 and they said that an order for the dashboard has been placed. It is now six more months and they can not tell me when they expect to replace the dashboard. I would like to know what my options are.

Summary: the dashboard is cracking and getting sticky. While reading about some of the Lexus complaints I saw several complaining about the lift-gate control on the back of the car melting. I checked and sure enough so is mine. I went to use it and my fingers went right through. Now it is totally useless. I will call Lexus but don't expect any assistance. My car is always garaged and only has about 75k miles. The cause is unknown.

My dash is cracked in a couple of places. Online research shows this is a common problem, however I see no recall notice. This should be replaced by Lexus as it greatly reduces the resell value of the car.

My car has been mostly stationary and kept in my garage for 3 years. This year I experienced the dashboard and ignition area melting and cracking. I feel it may affect the functionality of the airbag. Also, I do not know if there may be some sort of chemical release that is not healthy to me or my passengers. Visibility is also a problem since there is a severe glare from the dash on to my windshield.

When I drive at above 60 mph, there is a rattling sound. I took it to the dealership and they are unable to pinpoint the issue even after removing the roofrack, the roof insulation and tightening all the bolts. I have found numerous postings online but Lexus still refuses to let us know the issue. Please help! it is very concerning that a loose part might cause major accident or event death. . Read more...

I was pulling into a parking spot at my workplace at very low speed and the Lexus accelerated wildly over the curb onto plants and iceplant into a tree, which stopped the car. The hood was dented, the grill cracked and the bumper was ripped off both sides. I took it to the dealership immediately. The edr was supposedly checked by a 'neutral' third party and I was called by the dealership to come pick up the vehicle and the factory would respond in writing in 30 days. Unacceptable.

See all problems of the 2010 Lexus RX350 🔎.

The dashboard has developed several hairline cracks and in one spot a small part of the dashboard has detached, revealing the padding underneath. If not repaired, the cracks will continue to enlarge, possibly affecting the deployment of the dashboard air bags. I feel that the defective dashboard is a manufacturer's defect and it should be repaired/replaced by Lexus, as it is a potential safety problem.

My Lexus's dashboard is melting and cracking. It's so soft that if I miss the key hole it will dig a hole in the rubber around the ignition. Resale value seriously diminished.

I own a 2007 Lexus Rx350. I went in for am oi; change. The vehicle failed inspection. The mechanic said that the steering rack and pinion was leaking and that the seals needed to be replaced. There were no repairs completed on the vehicle. The manufacturer was contacted and did not offer a remedy. The failure and current mileage was 80,000. Quoted $1500. 00 to $1800. 00 repair.

Recall of se united states on dashboard for Lexus Rx350. Letter promised fixing it 2 1/2 years ago. Took 100 miles to dealership they determined it was cracking and falling off due to your recall. Waiting on dash to come in. 2 1/2 years ridiculous!!!!.

The dashboard on this vehicle started to crack in multiple spots before our eyes. The dashboard is now an eyesore. This should not have happened to a Lexus and should be replaced by the dealer at no cost to me. Reading all the internet information on this, Lexus is well aware of this problem and refuses to make good on shabby workmanship and parts to keep customers happy.

I own a Lexus SUV, my third Lexus/Toyota brand vehicle. So I trusted the safety and reliability. One day everything is fine. The next day, I see a small crack in the lower part of the dashboard of the passenger seat. Literally, one day fine and the next cracked and without a single incident that caused it. In just a matter of weeks, my entire left dashboard is cracking and chipping and it continues to spread and detoriate day by day. I am shocked and alarmed! I do not trust that this dashboard is safe as I am greatly concerned that the air bag (s) will be compromised. I am also concerned that it could components integral to the operation of the vehicle. This is well-known issue with Toyota and Lexus (affecting tens of thousands of vehicles) yet little to no action has been taken and I respectfully request a recall. It has been covered extensively in news stories, on the web and by dealerships concerned about customer satisfaction and safety. There are also known to be internal documents by Toyota that acknowledges the problem. I contacted Lexus corporate and it sent me to a local Lexus dealer to document the issue and this went back to Lexus corporate. This languished for many weeks without follow up and then my claim was unceremoniously denied and without explanation. I am greatly concerned. Thank you for your time and attention.

The dash board began to crack shortly after we purchased the car in March of 2012. At that time I thought that the previous owner might have hit the dash with his fist starting the problem. However, this was not the case. The dash continued to crack in multiple places and chunks of the vintyl started to fall off leaving the foam under the dash covered exposed. With the recent problems with air bags, I feared that if the air bag went off it could send dash pieces flying everywhere possible causing injury. I contacted Lexus, they are aware of the problem but they refused to do anything about it.

Exploding passenger side mirror I own a 2009 Lexus RX-350. It's in excellent condition with limited mileage. Last week, we were stopped at a stoplight when suddenly there was a very loud & frightening explosion emanating from the passenger side mirror. The mirror came flying out of its casing, hanging by its wires, & was cracked. Moreover, the fluid that's in these auto-dimming mirrors sprayed/dripped onto various panels, damaging the paint. I did not hit anything. No biker, person, or crazy bird hit my mirror, nor was I shot at. It was also not temp-related. . Read more...

The dashboard began cracking all around the glove box. The car has been garage kept and should not be cracking due to heat. I researched the problem on the web and found this to be a common issue with the Lexus dashboards. I went to both the dealer and Lexus corporate office for assistance and the refused any help. The offered to repalce it for $2,500.

I noticed extensive cracking of my dashboard. I couldn't believe it. . . It seemed to show up all at once, and I had never had this happen to a vehicle before. My RX has low miles and has never been in any kind of accident. In 45 years we have owned many vehicles, have driven many of them to over 200,000, and none of them have ever had a crack in the dash, much less cracking across the entire dash! in fact my sister in CA has the exact same vehicle, but hers has 225,000 miles, and her dash is perfect! immediately, I suspected a quality issue, and assumed that surely Lexus would stand behind their product. Boy was I wrong! I took it into my dealership for an inspection, waited 6 weeks for a reply, and when no response was given, I called back. I was told the vehicle was out of warranty (we aren't talking about a wear-and-tear issue here . . . This is a quality issue!). Because my husband does the regularly scheduled maintenance, I was told that the decision not to offer assistance was because we had not spent enough money with them! however, that they surely hoped I could get Lexus to do something about it, because then they would make money on the repair! can you believe it! like other owners, I am concerned this will affect the integrity of the airbags. There are lots of other similar complaints about cracking and melting dashboards, and in south florida, they are trying to get a class-action suit on the problems. Come on Lexus, I expected more from you! don't advertise your product as a quality product, when shoddy parts are used in its production. We bought the RX because we wanted a vehicle that would last a long time; we've had 2 Toyota avalons we have put over 200,000 miles on. Step up, and stand behind your product! I was quoted a price of $1759. 19 to replace the dash!!!.

Recall there has been a series of complaints regarding the dashboard of Lexus getting sticky and cracking further and further as time goes by. I am now also included in this list of unsatisfied and concerned owner. My 2009 Lexus Rx350 has noticeable stickiness in the dashboard and cracking in certain locations all over the dashboard. What is alarming is that the cracks are beginning to be more noticeable around or on the airbag location on the dashboard. I am alarmed and concerned because of how the cracks is spreading it may cause the airbag to deploy accidentally. The dealer offered to supply the necessary parts but wants me to pay up to $1000 in labor. The to me is very insulting because this is known as an issue and it is a manufacturer fault not owner. Please advice. Thank you on advance.

The dashboard is cracking in multiple areas and getting worse every day.

This vehicle has a crack in the dashboard pad. While this one isn't very large, the last Lexus RX we had, a 2004 RX 330, had cracks all over the pad. The forum on edmunds. Com indicated that there were hundreds of owners of Lexus RX and GS models with this complaint, and that Lexus refused to repair this obvious manufacturers defect. Lexus answered my complaint saying that the certified pre-owned warranty I have doesn't cover dash pads. I'm concerned that the cracks may have an effect on the deployment of airbags. Lexus wouldn't address that issue. Maybe it's time that you made them.

I received notification from Lexus in 2014 regarding replacement of Rx350 dashboard due to a cosmetic manufacturer defect in which the dashboard becomes cracked and melted/sticky. It has been over 2 years and the dashboard has still not been replaced despite many attempts to contact Lexus, I am told the parts are not in yet and that I am supposedly on the list and they will notify me as soon as the parts become available. My concern is over time the dashboard has become worse, it has become extremely cracked. This is a safety issue and I am concerned that it may affect airbag deployment in the case of an accident.

I just recently noticed that my dashboard had cracks and was sticky/shiny when hot. I also found small foam fragments on the floor coming from the dashboard. I consider this a serious quality problem that may cause an accident because of the reflective dashboard. It also could become a fire hazard when small foam particles collect around electrical parts under the dashboard. I have contacted Toyota customer service and was told that they do not have to do anything since the car is out of warranty. However they offered to covered 25% of the estimated $2520. 00 repair cost. This is not acceptable for me since this is a hazardous quality problem caused by Toyota and they should completely cover the repair.

We bought the car in 2012 by 2013 dash started to crack & get very sticky. Now dash completely cracked around passenger front airbag. We are concerned about the continued dash cracking & if will effect the airbags & injury from the airbag if deployed.

I had an accident with my 2012 Lexus on 5/1/13. I pulled out of a gas station unto the road and stopped at a red light behind a car carrier which was stopped already. When I stopped, my car accelerated and hit the back of the truck. When the police came, they cited me because I hit the truck. When we brought the car to the repair shop and I explained what happened, he said he had a similar case a month before. With that, I searched google and realized that I wasn't loosing my mind and that my car accelerated unintentionally. I called Lexus and they sent a representative to the repair shop and after examining the car, his findings were that it didn't happen. I called two attorneys and they heard of this happening but because I wasn't hurt, they wouldn't take my case. I called "8 on your side" and they said to email you and that a gentleman from there "might" get in touch with me. I am out $4,500 for the repairs and now my car depreciated $5,000 because it was hit. I am not sure if this will happen again but I worry every time I come to a stop. Is there anything you can do so I could get reimbursed from Lexus or trade my car in and not lose this substantial amount. I have had Lexus since 1996 and I cannot believe they will not stand behind their product. Thanking you in advance for your reply!.

See all problems of the 2012 Lexus RX350 🔎.

The dashboard has developed several hairline cracks and has become severly brittle, for example if you were to just scrape it with your fingernail the material just puttys up like clay. If not repaired, the cracks will continue to enlarge and the dash will literally disintegrate, possibly affecting the deployment of the dashboard air bags. I feel that the defective dashboard is a manufacturer's defect and it should be repaired/replaced by Lexus, as it is a potential safety problem!!!!!.

The whole dashboard is cracking.

Dashboard has developed numerous cracks, headlight covers are fogged up.

The dashboard melts and has a very gummy and sticky feel. Also it now has cracked and likely substantially reduce the value of the vehicle not to mention how terrible it looks.