Engine Clicking And Tapping Noises problems of the 2013 Lincoln MKS

Tl- the contact owns a 2013 Lincoln Mks. The contact stated that upon start, the contact could hear a tapping sound coming from the engine. The contact stated that over time, the noise became worse. No warning lights illuminated as he experienced this issue. The contact took the vehicle to hines park Lincoln 40601 ann arbor rd, Plymouth, mi 48170 (734) 453-2424 where a diagnostic was performed and notified the contact that he would need his timing chain and other related components needed to be replaced. The contact was given an initial estimate of $1,800. 00 but the dealer had forgotten to charge him for a part(part unknown) which raised it to 2,300. 00. The vehicle was repaired at the dealer. Upon researching the mechanic notes, the contact discovered that the motor mount was damaged while it was being repaired, the contact was never informed of the issue. The manufacturer was informed of the failure and offered him a $500. 00 discount upon repair. The representative also recommended that the contact file a complaint with the NHTSA. The failure mileage was approximate 72,500. Jo.