Transmission Not Go Into Gear Problems of Lincoln Navigator

Going down the highway my transmission on my 2012 Navigator automatically down shifted to 1st gear. I pulled over and shut the car off. When I tried to start it the interior and exterior light flashed on and off. After I shut the cat down again I tried restarting the car and it started normal but it would not go out of 1st gear. I drove home and called portsmouth Ford in portsmouth nh to schedule an appointment to have the malfunction evaluated when I started the vehicle on 4/1/2021 to take it to the garage the vehicle seemed to have reset itself and the transmission worked correctly. Once at the garage the technician stated that the problem was a molded lead in the transmission covered by recall 19n01 (recall# 16v248000 powertrain automatic transmission) and would be fixed under the warranty. Once I got home I got a call from the garage that Lincoln would not cover the repair because there was no code. I called Lincoln myself and they told me in so many words 'no code no fix" I stated to them what had happened and couldn't understand why there wasn't a code and why did the vehicle reset itself and that I would not have called the garage if there wasn't a problem. I also mentioned that because of the way things happened that there could have been a computer malfunction for the reason for the code not showing up but the technician from portsmouth Ford, with 35 yrs exp. , does think the problem is in the transmission. They said that doesn't matter no code no fix . It is clear that Ford is intentionally limiting the scope of the recall to mitigate their losses at the expense of my family's safety.

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I am the owner of a 2000 Navigator. I bought it from a private owner about a year and a half ago. When go to change gears, the vehicle sometimes won't go into gear or if I put it in park, it sometimes won't go. Then I tried to use my emergency brake when parking, which is what I had to resort to due to the vehicle not staying in gear, it also would not work. I went to get my vehicle safety inspection and of course it did not pass. So that prompted my online research as to how to fix the problem. Then I came across the recall in formation for this vehicle and similar models and I see that some recalls were made, but not for my vehicle's year. I was wondering if my vehicle's year model should be included in some of the other recalls because I have the exact same problem but my vehicle is a 2000 and the recall was for a 1998 and so on. Thank you.

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