Carrier/rack problems of the 2016 Mazda CX-5

As I was driving along the interstate, the glass on my sunroof exploded. The weather was about 70 degrees outside and the car is typically garaged except for when I drive it. We did not know at first what had happened and it was extremely frightening as the sound was very loud. There was no previous damage to the sunroof--cracks, etc. And it was a factory-installed sunroof. As you will see from the photos, the glass exploded from the inside out.

Large fish hook shaped crack on windshield of my 2016 Mazda Cx-5 with 23000 mles. The crack appeared on a 55 degree morning after I pulled my vehicle out of the garage and drove half a block to a stop sign and I watched the crack appear. The crack starts at the top center edge of the windshield goes down about 6 inches, then goes into the view of the driver. It was about 18 inches that morning and has grown to about 30 inches and a huge fish hook shape in the view of the driver. I went to the dealer and was told it was caused by a stone impact. It was not an impact, I should know, I was driving. The dealer also told me that it was not covered under warranty, even if it is a defective windshield or installation at the factory. With a little research I am seeing a lot of Cx-5 owners are reporting similar issues with the windshields cracking for no apparent reason. This is a safety concern the NHTSA needs to investigate.

Twice in 1 year I've had small stones cause a crack in the front windshield. The first crack was caught before it spread and was repaired. Another small stone must have hit my windshield. Today while shopping I returned to my vehicle, that was parked facing a storefront, to see a 14. 5 inch crack across the driver's side. The crack obstructs the driver's line of vision. I consider two small stones causing damage unusual. I've been driving over 45 years and have never dad to repair or replace a windshield.

I was driving at around 45-50 mph when I heard loud pop, and noticed small chip the size of a pencil lead in the top middle of the windshield. Then another loud pop and the crack appeared down the middle toward passenger side from the chip. There were no cars around that could've caused the damage (I. E. Debris or construction trucks, etc) and I wasn't going fast enough that could cause the chip and crack that big. Never had this kind of experience with prior cars I've owned. Yes, I might have had chips here and there but never cracked so easily like the current one, especially at the speed I was traveling.

A stone from a weed-eater hit my windshield as I was driving (~25 mph) and within 5 miles the crack was already 18 inches. In searching online I noticed a lot of owners mentioned windshield problems and how thin the windshield is. I would have expected a slight chip but not the crack. The temperature was mid 70's.

I parked my 2 month old Cx-5 in the garage, came out the next morning and the windshield was cracked, by the time I got to work the crack had spread, within 3 days it was half way across the windshield. I took it to 2 different glass replacement companies and 1 body shop and all 3 places said the crack was body frame related, I. E. Not my fault. I took it the Mazda dealership I purchased it from and they said it was my problem and that it would be not covered under warranty or it would cost $750 to replace. To make it more of an inconvience there are only 3 or 4 places you can get he factory windshields from and they are on the east coast on back order (might have a problem there) for a month.

I am so upset with Mazda right now. I have a fully loaded Cx-5 grand touring with everything that could be added. However, my navigation had been recalled within the first week and 2 weeks later I had a huge crack on my windshield. This crack is the weirdest thing I have ever seen. My dealer said it had to be a rock, but I parked my car and after school I came out to this really long crack. I have researched this and many of us are all having the same problem. The windshield is on back order and is super expensive. This is crazy and Mazda should pay at least half of the price. I have never had so many problems with a car. I have had 5 Mazda's and this one is a lemon.

Car was parked while at work, came out to find the windshield cracked, right down the middle. No rock chips anywhere to be found. Took it to the dealership they contacted a Mazda rep who agreed it was a defect. I was relieved to hear that, but very dissatisfied that the replacement windshield is on back order for a couple months. The windshield is cracked badly enough that I do not feel comfortable letting my pregnant wife drive it. We bought this larger vehicle to fit a baby carrier, now the baby will be here before the windshield. This puts us in a tight spot, we have a brand new vehicle we can not drive. I understand the dealerships not at fault and they were very friendly, and helpful. I am glad they agreed to replace it, but still out of a vehicle for almost 3 months without a rental is crazy.

The car was parked over the weekend in a very secluded county location (no other people around). I noticed a large crack in the front windshield two days later when I next used the car. There are no visible chips on the glass. The crack spread outward from where the rear view mirror is attached. I believe this is a factory installation or defective part issue.

While driving on the highway, we noticed a crack that began at the bottom center of our new Cx-5's windshield. There had been no impact by a rock or anything else. It began at the very edge of the windshield, and went upwards. We were on a weekend trip, and there was no nearby Mazda dealer. Over the miles the straight crack grew into question mark shape about 10" high. Arriving at our destination, the dealer claimed there was a tiny impact mark exactly underneath the wiper blade. I was not able to see anything except the crack, and I know there was no impact of any type. This was a Friday, and the dealer said the glass couldn't be there until the following week -- by which time we would have returned home -- so we drove home a couple of days later and spoke with the dealer who sold us the car [note that it was about 3 weeks old -- practically new]. Our dealer [north point Mazda, in sherwood ar] also claims there is an invisible impact mark. Of course, with an impact, they avoid all responsibility. Looking at this database, there seem to be a lot of people in the same situation as mine -- new Cx-5 owners developing a mystery cracked windshield. This is expensive glass -- it has sensors for the wipers, etc. And now the glass is on backorder, so will take a month to arrive! over the miles the crack has grown in size, and has also branched out. I wonder when my new vehicle actually becomes unsafe to drive? Mazda says it's not their problem, and their service manager and general manager have both declined to even return my call. Clearly they aren't proponents of service after the sale! hopefully the rest of the car holds up better -- we really like it except for the giant, multi-branch windshield crack that we now have to live with for another month! of course, north point Mazda won't be getting any more of my business. . . . Updated 07-16-15.