general problems of the 2016 Mazda CX-5 - part 1

Unknown slowly driving into garage when suddenly the engine revved up loudly and unattended accelerated forward, causing extensive damage to front of car, a piece of furniture and garage wall.

Our sunroof exploded while we were driving on the highway. Glass shattered on us and fell while we were driving with a very loud explosive noise.

Keyless entry stopped working, key fob battery replaced as well as car battery. Coolant issues. Heater core and sensors.

The engine light constantly appears along with the "schedule maintenance soon" light. Taken to dealership many times within my 3 month warranty and no definite reason was given. The vehicle rides very bumpy though sway bar was inspected and supposedly repaired by dealership during my 3 month warranty.

My 2016 Mazda Cx-5 has had ongoing issues with the infotainment. It freezes up in cold weather and the screen goes blank for long periods of time. This has been an ongoing issue with Mazda vehicles. I had to replace the sd card in December 2024. The cost was $326. 50. There is currently a class action lawsuit by frederick law group 836 philadelphia street, indiana, PA 15701, phone number 724-801-8555. When the infotainment goes out during phone calls or navigation, it is a distraction while driving. I called Mazda and chatted with travius about this issue and forwarded by receipt for the part. He said Mazda would not reimburse me. Can the NHTSA help in getting the reimbursement do you have any suggestions?.

Water pump failed causing coolant leaked into engine causing major engine damage.

My infotainment screen for my Mazda cx5 has bubbles on it. I contacted Mazda and they said this is an issue that many people have complained about, but there is no recall. The screen on the inside has a screen protector that is peeling off and eventually I will not be able to use my touchscreen. There should be a recall or an investigation into this issue. Please help or let me know where I can get more information. I should not have to pay $900 for a new screen kit.

Ghost touch on infotainment system. The infotainment system will randomly make selections - make calls, change gps location destination, change settings, turn off screen, give verbal instructions, etc while driving. This is very distracting and can be a safety issue.

My 2016 Mazda cx5 lost the main computer. This powers the nav system, radio, apps associated with the vehicle but most importantly, the rear view camera. As a result, the back up camera does not work properly due to the computer system remaining in a reboot mode. When I initially reported the problem to Mazda they indicated that they would order the part. They claimed supply chain issues and as a result, kept pushing the replacement delivery date forward. It has been over a year and was just advised there is another 4-5 months wait time. My wife and I have been very patient but recently, events took a turn for the worse. The car must have been designed with the rear view camera as a solution in the reduced visibility of the actual car design. My wife came close to backing into a child. This has scared us now and unfortunately the car can’t be traded in without taking a financial hit. There has been no real answer why this part is taking 1. 5 years for delivery but we can’t believe the lack pf attention that Mazda has placed on our concerns. This is absolutely a safety issue and someone needs to investigate if this is happening with many of these vehicles. I would hate to see someone lose their life due to corporate neglectfor safety. Thank you for listening.

Keyless ignition -- the panic button went off inadventently while driving and the sound system went off and the car stopped working. The keyless ignition was located in the cup holder. It stopped in the middle of traffic, I was able to pull over and called aaa.

Unknown.

I was driving down the highway when my moonroof suddenly and unexpectedly “exploded. ” I quickly came to the conclusion that it didn’t happen due to an external cause; I hadn’t gone under an overpass and there weren’t any other vehicles nearby that could have caused an object to hit my car. The weather had been clear that day, and my car had been parked in the shade prior to this happening. When I got to my destination a few minutes later, I could see the glass had broken outward.

As I was driving to work, the moonroof window exploded causing glass to fly every where. Thankfully, I had my sunshade closed so no glass came into the vehicle. Had it been open, I would have been hit by glass shards. There had been no damage to the moonroof window previously, no cracks or issues that I was aware of. While attempting to get it repaired, I was told that this had happened on the same type of vehicle one other time that the shop was aware of. I am currently waiting to hear back from Mazda regarding replacement/repair for the moonroof.

I was driving on the interstate with my husband and our sunroof glass spontaneously shattered. We just heard a really loud bang and all of the sudden, we could hear the wind blowing and our sunroof cover was being forced open. We stopped immediately and found our sunroof broken to pieces. At the time of the incident, the weather was sunny/cloudy and in the 60s. There was no bridge or overhead pass, no big trucks driving nearby us. The environment outside was flat, dry lands.

Vehicle making front end noise. Mazda ocala charged $100 to diagnose, tighten parts, quoted $845 for additional work recommended by a service notice. Similar to recall 16v-203. Mazda 800-222-5500 states VIN not included in recall, vehicle outside of warranty, suggests taking it to another mechanic.

On several occasions since purchase September 15, 2016, the car will intermittently upon applying the brake to stop, accelerate rapidly. If my foot wasn't on the brake I would be propelled into oncoming traffic or possibly into a crosswalk. I have reported this to the dealer where I bought the car and told they could not reproduce this event and all checks of the car were normal. I am afraid to drive the car. The last event was yesterday, may 24, 2020. I have read of other owners of this 2016 grand touring Cx-5 Mazda to have had the same issue with no action on the part of Mazda. This is even after accidents occurred.

On March 1, 2020, my wife was driving straight south on rt. 41 (tamiami highway) in north port, florida when all of a sudden she heard an �explosion� that startled her. It was the sunroof that exploded for no apparent reason on our 2016 Mazda Cx-5 purchased in September 28, 2015 and currently with 62,000+ miles on it. Fortunately, the underlying sunroof panel was closed, so none of the glass fragments ended up in her face/arms/chest, which, if happened, could have also caused an accident.

The 'infotainment' system in my car stopped functioning which in turn disabled the back-up camera. Mazda knew about this issue, which has been widely acknowledged as a manufacturer's defect in the system, shortly after my purchase of these vehicle. They took responsibility for this issue in the seattle area when a large number of these units all became defective at once. However, they seemingly went out of their way to not acknowledge this issue to the rest of their customers. They issued a TSB to their dealers (tech service bulletin 09-017/17) to help them resolve the issue with any dealer inventories, but there was no notice to customers nor any recall. The absence of the rear view camera is a safety issue that I believe should have been addressed.

I was driving down the highway at approximately 65 mph when I heard a loud explosion followed by the sound of broken glass. I immediately pulled over and discovered that the sunroof had exploded. There were no other vehicles nearby when the sun roof exploded and I did not see or find any objects that may have caused the glass to break. The remaining parts of the sunroof were directed outward from the vehicle, indicating that it had exploded outward. It was a hot day (90+ degrees) and the ac was on in the vehicle. And when the sunroof broke there was a very loud explosive sound. It is also interesting to note the the glass was completely shattered into small pieces, many of which fell into the cabin.

At ~26,000 miles my driver side daytime running lights have failed.

During the cold weather, the car struggled to start. After starting, the parking brake lights flashed on both the parking brake button and in the dash. The car drove as if the brake was disengaged but the flashing lights continue (parking brake light flashing). A quick google search showed several others with this issue and a website shows this issue also has occurred in the past with other 2016 models that have had recalls (mazda6). So far Mazda doesn't seem to have a recall on this issue.

When I start the car in the beginning of a cold day, I smell gas all around the car. I found that the car has an incomplete recalls when I entered the VIN no. , but I called the no. They told me that the car hasn't any recalls.

I was stopped but did not have the car in park when vehicle lunged forward at high speed. I was in a driveway and hit someone's garage.

Sudden acceleration turning left pulling into a parking spot. Foot on brake/off of accelerator, cruise control off, slowly pulling in. Accelerated enough to jump curb onto sidewalk. Able to break just about three feet short of brick building. Car at dealership for several days. Technicians unable to recreate or discover problem.

At 38,000 miles the ac went out, would not blow cold air. Had it investigated, and th systems needed a refresh. Dye was used to determine what may be leaking, none found. However a year later same issue- confirmed through tsbs that Mazda evaporators had poor brazing and could develop slow leaks. That is the case with this car, and now the compressor has failed, likely due to low coolant levels from the leak. Mazda not willing to support this issue.

Liftgate problems, sometimes the liftgate will not open no matter how I try to open it. Other times it opens and jerks up or slams shut. When this happens the vehicle is in park. It happens when its running and it happens when the vehicle is not running. This has been happening over the course of the last 3 years. It started about 1 year after I purchased the car and continues till this day.

Coasting. Driving to a stop sign or stop light or stopping point at a declining speed from 30mph to 25/20/15mph intervals are where the �tugging�/�stutter� happens. Dealership says it is normal operation for the car to shift into gear when declining in speeds. Even corporate agreed with them. The only thing that is not normal is how come awd variation doesn't have this issue? my older Mazda 3 from 2009 I drove didn't have this issue. Tested a Mazda 3 new 2018 and they had this issue. Also tested a sales department 2016 fwd cx 5, similar issue. My friend who is a physoclogist, her cx 5 2016 has the same tugging issue. Dealership said it could be a torque converter/transmission/ or cold weather within th transmission lines. No error codes were present when they checked. The driving experience seems very degrading for the newer models. The abrupt tugging could cause an accident to someone ahead of me or the jerking could make me hit the gas pedal even harder. Spoke service request number 1-1225218842 spoke to roy from Mazda csdepartment 800. 222. 5500 select prompt 2, then ext. 1148. The cs called dealership and followed dealership guidance. If this is new for the vechicle as a standard of driving, then this must make it very unpleasant and predictable for future accidents.

On 07/28/2017, air bag light on instrument cluster began to flash while driving also the passenger side was occupied. Lasted until vehicle was turned off. Mazda dealer found code b00a0 for passenger occupant detection system. They reset the code and tested air bag system, they stated that all systems pass test. On 10/16/2017, air bag light on instrument cluster began to flash and the warning beeping start up while driving also the passenger side was not occupied. I considered this is a serious safety issue and need to be reported. I recorded videos.

There was a recall ordered October 6, 2016 for faulty lift gate stay dampers (safety recall 9916h, NHTSA campaign no. 16v-644). It has been 8 months and there still is no fix/solution available. Why is it taking so long to issue a fix for a recall? there are other recalls for my vehicle and I am waiting for a fix for this one so I can get all the recalls addressed at one time.

I was mailed a safety recall notice involving the left gate stay damper concern which poses a potential safety issue. When calling to schedule the repair, Mazda does not have the parts to perform the repair and has no timeline as to when the parts will be received. Mazda stated "this recall does not pose a safety concern. " it clearly states in the recall that the lift gate can drop suddenly and the broken parts may injure people near the vehicle.

Sunroof suddenly exploded while driving on the freeway. This happened on 4/30 at around 10:30am, 280 southbound about 1/2 mile before the millbrae exit. Suddenly heard a loud bomb noise then found out my sunroof was shattered into many pieces. I had the shade opened about 2 inches, some of the glass pieces got blown into the cabin. One piece of the glass pierce into the armrest. There were no overpass, or large truck around my car when this happened. I could be 100% sure it wasn't hit by any external object. My wife, my 10month old son and I were in the car. If the shade was fully opened, the shattered glass pieces would have got into our face and eyes. Or even seriously injured or kill my 10 months old son. I have found online there are many cases of sunroof exploding. Please NHTSA, you need to do something about this for the safety of the mass and put pressure on the manufacturers to be responsible for this.

Driving on freeway at approximately 63 mph, heat was on in vehicle, all windows closed. Very light traffic. Huge explosion in cabin, glass flying all over. I pulled off the freeway, found the sunroof exploded with the sunshade partition open. The glass was protruding upward. No indications of a rock or other item striking the window. We had glass shards in our scalp that we picked out after repeated washings. Our hands were cut trying to clear out the remaining broken glass. No prior problems with the sunroof. The sunroof hadn't been used the day of the explosion.

I brought my vehicle to Mazda at sansone rt 1 automall avenel, NJ 732-587-1100 to have the steering wheel problem addressed. This is the second time this is happening since having bought this vehicle brand new. The replaced the steering wheel for the same issue last year. Since the replacement one was installed, the wheel is peeling again. This is a leased vehicle and I am concerned that I will be fined on the return part at the end of the agreement. I do not wear rings, I am not married, and I do not use cheap soap/hand cream because they asked me if I do any of those things. It is peeling in the same spot and gets worse over time from normal wear and tear of turning the wheel. I believe this is a manufacture defect and it has not gained enough attention yet or other consumers may not realize this is a problem. Mazda corporate was at my dealer when this was looked at on the 16th and gave me the response notated in the third picture attached. I do love my Mazda. I enjoy the vehicle. I just want a solution to this steering wheel problem so it can be normal like all the other parts of my car. I keep my vehicle clean and well kept. This has never happened to me with a leather steering wheel, and I also have a 2016 kia forte with a leather steering wheel that does not have the same issue like my Mazda does. Please help if you can, thank you in advance!!.

I was involved in an accident in December 2016. I hit the side of another vechile and my passenger front by the tire was damaged. The passenger side airbag came out which it should not have due to the minimal damage to of the car. I will attach the estimate to this complaint. Since this was around the holidays I knew my car would be delayed. This was by far the worst expierence I have dealt with for a month and half and today I realized Mazda's negligence played a huge role with expense and stress of my car. I have never received notice about a recall on the side passenger air bag. I think madza should be responible for paying the damages of my airbag coming out and also the labor, time and rental expenses for the delay of my car. I can not believe I'm finding out 4 months later that their was a recall. If I knew this I would of had Mazda fix my car to begin with instead of going through so much stress. The delay of my car being fixed was due to the fact the auto shop could not fix my passenger airbag light and had to have the adjuster come back out to look at it. They also needed to get the technician to come out to help the program and they just couldn't figure it out. Once they figured it out my air/heat wasn't coming on, none of the interior lights would work. This caused me to go back to the auto body shop for another day without my car with a rental. I blamed geico and the auto body shop but Mazda is responible. I spent so much money on this process. I'm very dissappointed.

While driving the vehicle, the infotainment system abruptly turned off. Shortly thereafter and immediately after activating the turn signal the car stalled. The vehicle seemed to have completely turned off and coasted to a stop. The car then restarted and the check engine light was on.