Sun Roof Problems of Mazda CX9

Tl the contact owns a 2019 Mazda cx-9. While driving 65 mph, the sun roof exploded without impact or warning. There were no warning indicators illuminated. The contact called jeff hass Mazda (11222 katy fwy, houston, TX 77043, (713) 568-4256) and was informed that a rock may have struck the sun roof. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: 1-2032092816. The failure mileage was 10,263.

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The contact owns a 2009 Mazda cx-9. While driving 65 mph with the sun roof opened and the shade pulled back 3/4 of the way, the sun roof fractured unexpectedly without warning. The vehicle was occupied by the owner, a passenger (wife), and two children under the ages of 8. There were no injuries. The vehicle was taken to the local dealer (open road Mazda of morristown, 108 ridgedale Ave, morristown, NJ 07960) where it was determined that they would not cover the cost of the sun roof. The manufacturer stated that they were aware of the failure; however, there was no recall or failure being investigated. The manufacturer also informed the contact that the vehicle was out of warranty and provided no further assistance. The failure mileage was approximately 125,000.

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