Air Bag Not Deploy problems of the 2010 Mercedes Benz E350

Tl-the contact owns a 2010 Mercedes Benz E350. The contact stated that while proceeding through a green light a snow plow ran a red light and crashed into the drivers front side. The air bags did not deploy. The contact sustained injuries that required medical attention. A police report was filed. The vehicle was completely destroyed. The vehicle was towed to a lot and the manufacturer diagnosed that the crash was not severe enough for the air bags to deploy. The manufacturer was made aware of the failure. The approximate failure mileage was 59,956. Sw.