Side/window Air Bag Problems of Mercedes Benz GLK350

Mercedes Benz GLK350 owners have reported 33 problems related to side/window air bag (under the air bag category). The most recently reported issues are listed below.

1 Side/window Air Bag problem of the 2013 Mercedes Benz GLK350

Failure Date: 09/19/2020

Takata airbag recall replacement pending. Unresolved. Passenger side airbag recall required. Car is currently in dubai. It was imported to dubai. Mb uae will not handle the replacement they said.

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2 Side/window Air Bag problem of the 2015 Mercedes Benz GLK350

Failure Date: 06/18/2020

I recently purchased my 2015 Glk350. When I purchased it there was an open recall for the passenger side airbag. I contacted the local mercedes dealer to have the airbag replaced and they say there is no solution for the issue. So I am driving around with the airbag turned off(by the dealer) and the dealer can't tell me when or if this will be replaced.

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3 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 11/12/2019

2014 Mercedes Benz glk 350. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the parts necessary to complete the recall were unavailable.

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4 Side/window Air Bag problem of the 2015 Mercedes Benz GLK350

Failure Date: 07/02/2019

Front driver side airbag malfunction.

5 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 06/17/2019

2014 Mercedes Benz glk 350. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

6 Side/window Air Bag problem of the 2015 Mercedes Benz GLK350

Failure Date: 03/14/2019

Takata recall - mercedes I've just received a letter stating my 2015 mercedes glk 350 has or may have a faulty passenger side airbag or inflater related to takata's poor quality standard. I checked with mercedes and they don't foresee replacement parts being available until may 2020, which is wholly unacceptable in scope. I understand this recall has been initiated voluntarily due to takata's history and there have not been any mercedes incidents, however if the part is concerning enough for a recall I am extremely dissatisfied that it could take over a year to remedy it and I could be potentially putting myself or family at risk. I understand the scope of this issue is global and of a new scale, but that does not absolve mbusa of providing an expedient solution; also it seems all manufacturers have been affected by this over multiple years-- why has there been such poor supply chain accountability and why have all brands been using only the same manufacturer for critical life safety? there needs to be more stringent observation of this in the future. Furthermore, this is a 2015 vehicle, and mercedes informed me via the phone that an investigation was instituted in 2016 but nothing was borne of it; I am confused about how now in 2019 we are reaching the point of recall without an incident, and also since I have purchased the vehicle after 2016 why there was no mention at all of this being a possible issue. Unacceptable that manufacturers have been able to skate on this issue.

7 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 03/01/2019

2014 Mercedes Benz glk. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

8 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 02/28/2019

Mercedes-benz USA, llc mailed me a notice that applies to my specific vehicle that the passenger-side airbag is faulty and can possibly cause serious injury or death because of sharp metal fragments upon deployment of the passenger-side inlator explosion, striking any occupants in the car. I contacted the local mercedes dealership and they have not been sent the replacement parts. I am uncomfortable to drive or ride in my car now. . Please overnight the part, or provide a courtesty car to use while we are waiting for the part and replacement service to be completed on my car. Thank you and please advise as soon as possible. Tricia hawkins I can be contacted at the following email or phone number: trish@musclegearusa. Com or call my direct number at 859-8668181 I have uploaded the notice for your review.

9 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 02/25/2019

This vehicle is currently under a formal recall by mercedes (NHTSA id# 19v010 - pnd tak phase 4). This complaint involves the lack of timeliness in resolving & correcting the issue. The recall letter states that deployment of the passenger-side airbag can cause ". . . Serious injury or death. " because of this warning, we are unable to accept passengers and are forced to limit driving the car without risking harm (or death) to ourselves or others. The recall notification letter was received in early 2019, but are told that parts necessary for the repair are estimated to be available in the 3rd quarter of 2020 (~18 months). For this extended time, we are expected to drive this car without regard to risk of injury or death; which is unacceptable to us. Not to mention the duress and anxiety placed upon us during this time. There seems to be no hurry or rush on behalf of mercedes, and their efforts to bring the airbag manufacturer (takata) seem negligent. When asked of the possibility to replace the airbag at our own expense, the local service rep advised us that this part is not available. To conclude, we feel this situation places us at undue duress and extended exposure to injury or death, should an accident occur prior to the "scheduled" repair.

10 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 02/09/2019

2012 mercedes-benz Glk350 4matic. Consumer writes in regard to 2 takata safety recalls interim notice NHTSA #19v010 'replace passenger-side airbag module'.

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11 Side/window Air Bag problem of the 2013 Mercedes Benz GLK350

Failure Date: 02/09/2019

Mercedes benz notified in February 2019 that passenger side airbag may be defective. Followed up with mercedes in November 2019. . They now advise that their best estimate is correct airbags will not be available for another year I. E. November 2020 . . Where is the urgency to protect their customers?.

12 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 02/06/2019

Takata recall! we have been receiving letters in the mail for over two years about this recall and how dangerous and life threatening this problem is with the driver side and passenger side airbags. We received another one yesterday stating that the remedy is still not available. Knowing this, keeps us from driving it long distances and on highways unless it is absolutely necessary. It seems there has been a adequate amount of time to resolve this problem, being as it is life threatening. So, what is taking so long?.

13 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 02/02/2019

I was notified February, 2019 that my car has the defective takata passenger-side airbag that has been recalled. I was also notified that a replacement bag is not available. I fear for the safety of any of my family members who must sit in the passenger seat of my car. What can I do to get the airbag replaced?.

14 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 02/01/2019

2015 Mercedes Benz glk 350. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time to complete the recall repair.

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15 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 02/01/2019

Passenger side air bag defective and may explode. I received the "safety recall" notice dated February 2019. After 17 months, mb has not fixed the safety issue or provided a promise date, most recently I contacted mb on 5/13/20 with reference #20513000070. They were unable to provide an estimated completion date.

16 Side/window Air Bag problem of the 2014 Mercedes Benz GLK350

Failure Date: 01/28/2019

Tl the contact owns a 2014 mercedes-benz Glk350w2. The contact stated that the vehicle was included in an unknown NHTSA campaign due to the passenger side air bag. The contact spoke with fletcher jones motorcars (3300 jamboree rd, newport beach, CA 92660, (949) 718-3000) and was informed that there was no remedy for the recall. The manufacturer was not notified. The failure mileage was 37,000.

17 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 01/14/2019

2012 Mercedes Benz glk 350. Consumer writes in regards to takata passenger side airbag safety recall. The consumer stated the manufacturer exceeeded a reasonable amount of time completing the recall repair.

18 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 02/26/2018

Takata recall - the recall has been ongoing for over two years and still no replacement parts available. Now there is a second recall for the passenger side airbag and parts are not available for it either. If this is not an emergency then why the recall. If it is an emergency then why is it taking so long to fix.

19 Side/window Air Bag problem of the 2013 Mercedes Benz GLK350

Failure Date: 02/01/2018

2013 Mercedes Benz 350 w4. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

20 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 11/08/2017

I received notifications of the takata recall for the passenger side airbag over a year ago. It has been over a year now and still no word on repairs needed. I have been in constant contact with the local dealership who don't have a repair status for me. Just recently received a letter from tk holdings inc. To file a complaint. This is my only vehicle and I drive in constant fear that someone may hit my car for these airbags not to perform like they are supposed.

21 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 11/08/2017

I received notifications of the takata recall for the drivers side airbag over a year ago. It has been over a year now and still no word on repairs needed. I have been in constant contact with the local dealership who don't have a repair status for me. Just recently received a letter from tk holdings inc. To file a complaint. This is my only vehicle and I drive in constant fear that someone may hit my car for these airbags not to perform like they are supposed.

22 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 10/12/2017

Two recalls regarding driver and passenger side airbags. Dealer does not have parts to replace.

23 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 04/02/2017

Takata recall; complaint due to receiving a letter barely 3/2017 (passenger side airbag) and just finding out there is recall for both airbags since 1/2016. No actual accident, but it is putting entire families in danger. An immediate resolution necessary.

24 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 03/27/2017

Takata recall. No solution has been offered for driver's side air bag for my vehicle.

25 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 12/02/2016

Takata recall. . . . We were notified of this vehicle's recall because the driver side airbag in February 2016. To date we have not received notice that a remedy for replacement exists to even schedule the replacement of this faulty airbag. Ten months seems like a long time to wait for this work to be done. Nothing has occurred but we rarely drive this car at this point.

26 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 10/01/2016

:takata recall" we have called park place Mercedes Benz- 1300 texan trail, grapevine, TX (817)310-7300, service department on two separate occasions and spoke to the service department about our recall on the driver and passenger side airbags and they said that we would be last due to the age of our auto. We still have not received a call from them to bring in our automobile. They said my name was on the list and whenever they got the airbags, they would call. Please help me get the two airbags installed. Thank you.

27 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 08/01/2016

2012 mercedes-benz 350glk. Consumer writes in regards to passenger side airbag recall and parts not available.

28 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 06/15/2016

Takata recall - received owner notification letter from mbzusa dated June 2016 r. E. Defective driver's side airbag being recalled (see "mbz letter"); letter stated that no "suitable replacement part is tested or available" but when it was, owners would be sent "2nd letter notifying you to bring your vehicle in" for repair - "bring" not "drive" - nowhere in the letter was there a word about the vehicle being safe to drive, nor was the word "drive" even mentioned. So officially I now have a car with a defect known to have caused at least 10 us deaths, but no remedy. Most concerning are the documents posted on NHTSA website for mercedes-benz, which show mbz notified NHTSA of vehicles w/ safety defect (I. E. Exploding takata airbags), including my vehicle, on 8 Feb 2016 (see feb16 defect). Nhtsa acknowledged defect notice on 12 Feb 2016 (see feb16 NHTSA ackn), & stated "it is required that owners be notified of a safety defect in their vehicles within 60 days of a manufacturer's notification to NHTSA of a safety defect in those vehicles. " why wasn't I notified w/in 60 days? on mbzusa website/recall faqs, they state "any customers potentially affected will be mailed. . . In April" (see mbz2 Apr vs Jun). Cya, break the rules & no remedy in sight. Corporate vultures. Nhtsa needs to hammer them please. Also concerned about recent death of actor killed by Jeep in a different safety recall without remedy. What is NHTSA doing about this??? owners are stuck w/ unsafe cars that can't be repaired! how is this possible?.

29 Side/window Air Bag problem of the 2011 Mercedes Benz GLK350

Failure Date: 06/01/2016

Takata recall: NHTSA recall # 16v-081 the manufacturer, mercedes-benz, is unable to remedy the safety recall for my car. It has been over a year since I received the first recall notice for the driver-side airbags and nothing has been done. I contacted mercedes-benz several times. They do not have the parts to repair the air bags yet they have the time, resources and technologies to develop and produce new cars. Knowing that I am driving a car with defective air bags that could injure or kill is causing me a lot of stress and anxiety. I bought this car several year ago with the idea that my son would drive it. This car is unsafe and deadly. The deployment of the airbag can result in metal fragments striking the driver or passengers. It is unacceptable that, almost 2 years after the takata recall, nothing has been done by mercedes-benz and that I am left with a car that is hazardous.

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30 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 06/01/2016

Takata recall. I have been driving my vehicle with a potentially fatal driver side airbag for over 2 years. We were told it would be 2018 when we would have a fix back in 2016. We are now well into 2018 with no word as to when we will have a fix. This is ridiculous, I have to drive late hours and far distance to work and it is extremely dangerous to not have appropriate airbags.

31 Side/window Air Bag problem of the 2011 Mercedes Benz GLK350

Failure Date: 05/10/2016

Takata recall_ I initially received the recall in may, 2016 for the driver side air bag problem, then again, in August, 2016 adding a problem with the passenger side airbag. It has been over a year and plenty of time to repair the problems. As of today, 7. 12. 2017, no resolution has been made. This is a very dangerous problem and should have been fixed by now. I contacted mercedes on 6. 19. 17, they stated that the problem is being worked on and that "no mercedes has had this problem occur", that is all well and good but I do not want to be the first. Once again, since this is a deadly problem it should have been resolved. Thanks joe alexander.

32 Side/window Air Bag problem of the 2010 Mercedes Benz GLK350

Failure Date: 02/11/2016

Takata recall. . . . . The original notice was in April 2016. Its a year and a half later and no remedy for the recall of the drivers side airbags. Checking the airbag recall website, it states that the remedy is still not available. Seriously?????.

33 Side/window Air Bag problem of the 2012 Mercedes Benz GLK350

Failure Date: 02/01/2016

Takata recall - my vehicle has been under recall for a couple of years due to malfunction of driver side and passenger side airbags. I've received several notices via mail regarding the recalls and I have reached out to Mercedes Benz to help resolve the issue. Every time I call Mercedes Benz and my local Mercedes Benz dealer about the airbag parts, I am told my airbag recalls are "pending". My vehicle is unsafe to drive for myself and my passengers. My attorney has sent a letter to Mercedes Benz and to NHTSA regarding the situation as my vehicle has not yet been fixed and is a great hazard. The airbag parts, I am told, are no longer being manufactured. I don't feel secure driving my vehicle and am highly disappointed in the way my situation is being handled. Mercedes benz is aware of the law that they must fix the problem, however, they are not acting quickly to remedy the current issue. It is as if a major accident must occur before the problem gets fixed, which could result in great injury or death to myself and my passengers. I check the takataspecialmaster. Com website every single day, waiting on the claim forms to show so I can make my claim - the forms are still not available. This is unsatisfactory.


Other Common Air Bag related problems of Mercedes Benz GLK350


GLK350 Service Bulletins
GLK350 Defect Investigations