Ball Joint Problems of Mercury Grand Marquis

Tl-the contact owns a 1998 Mercury Grand Marquis. The contact stated that while examining his vehicle at his residents he noticed the front ball joint were faulty. No warning light illuminated. The vehicle then was seen at the dealer expressway Ford of mount vernon 3800 highway 62 e, mount vernon, in 47620 on may 30 2020, were it was inspected not diagnosed and determined that the shocks needed to be replaced. The front shocks were replaced however a couple of months later the left shock was leaking fluid. The vehicle then was taken back to dealer for repairs. As f right now the vehicle has not been repaired again. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,400. Ck.

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The contact owns a 1999 Mercury Grand Marquis. The contact stated that the ball joints were replaced but the bolt that held it in place was loose and caused the carter key to fail to hold the bolt in place. As a result, the bolt neck detached while the contact was driving approximately 20 mph and caused the vehicle to stop abruptly. As a result, the contact's head hit the steering wheel. The contact suffered a whip lash that required a medical attention. The manufacturer was made aware of the failure. The vehicle was repaired by the contact who was an independent mechanic. The failure mileage was approximately 200,000.

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The contact owns a 2002 Mercury Grand Marquis. The contact stated that while driving at 5 mph, the front ball joints detached from the vehicle. The vehicle was taken to an independent mechanic where it was pending a diagnosis. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 53,000. The VIN was not available.

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During normal driving noticed a squeaking and groaning noise coming from front end of car. Steering has become loose and was told by a mechanic that the ball joints,shocks,bushings are dry and that the vehicle cannot be lubricated because it is sealed. Seen other complaints on website regarding these same issues. I have been warned that the tires could fall off at high speeds causing serious injury or death.

1997 Mercury Grand Marquis. Mileage 86,000. Refer to ido investigation #rq 03-002 and recall #98v-322. On 12/27/08, the front passenger-side ball joint suddenly separated while being driven, dropping entire right front end of vehicle to the ground and the body of the vehicle onto front tire. Vehicle came to an immediate stop. Thankfully, failure occurred at a low speed, in no traffic - at high speed or in traffic this could have been extremely dangerous, if not fatal. I have learned this is not an isolated incident - your office investigated this exact problem in the past as cited above. A recall was issued for Grand Marquis police and commercial vehicles due to similar complaints. I now know this vehicle is suspect. I request that the NHTSA consider reopening this investigation because of the potential seriousness/danger involved, and the major expense required to repair this seemingly defective assembly. I believe other owners of this vehicle have also experienced this failure since the time the investigation was closed. Your previous investigation did not rule out a defect exists, and that further action would be taken if warranted. Please take further action. This vehicle passed nys inspection on 12/8/08. While the ball joint inspection is not required by nys to pass, my mechanic would have looked at it regardless as a general safety issue. Additionally, in the summary report, Ford claimed there was ample warning of an imminent failure of this assembly (please read the summary report). Following the mechanic's inspection test drive, he reported none of the symptoms (loose steering, front end noise) which Ford claims will warn of a potential imminent failure. I also noticed none of these symptoms. To correct this I have to go to a significant expense. I have contacted Ford and they offer no responsibility for repair. Buyer and driver it seems, according to Ford, beware. Part will be available for inspection.

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The contact owns a 1998 Mercury Grand Marquis. While driving approximately 10 mph, the contact heard a loud noise and felt excessive vibration. The contact was informed by another motorist that the end rod was disengaged underneath the vehicle. The vehicle was taken to an independent mechanic and it was discovered that the ball joint was the cause of the failure. The vehicle was repaired. The contact was concerned of the safety risk involved. The VIN was unknown. The failure and current mileages were 90,000.

2002 Mercury Grand Marquis with defective rubber boots on ball joints. Consumer states that the dealer told him the rubber boots on the ball joints and stabilizer links were deteriorated. Mechanic stated this was due to weather, and lack of vehicle use.

I own a 1996 Mercury Grand Marquis. The steering in the vehicle began locking up at a certain spot when turning. This would cause me to push the steering wheel into the turn a little harder which unlocked the steering causing me to veer left or right. I took the car several times to different shops. They would lift the car and check the suspension and give it a clean bill of health. The problem persisted and got much worse. I took the car to yet another shop and insisted they take it out and drive it a long distance. The mechanic didn't get out of the parking lot, came back and made me leave the car. He insisted it was a problem with the steering box and this was replaced. I picked up the car on a Friday and on Saturday drove over the mountains. It was a hairy ride, the problem was not fixed and the curvy roads made driving downright dangerous. I took the car to a mechanic at my destination and he inspected the car but this time he disconnected the tie rod ends so he could rotate the wheels with weight on them. One of the ball joints on the drivers side was nearly locked solid. The drivers side ball joints were replaced and that fixed the problem.

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The consumer owns a 1997 Mercury Grand Marquis. While driving and using the steering wheel there was a squeaking noise. The consumer had taken the vehicle to the mechanic who suggested that there was no lubrication on the ball joints nor was there any way to lubricated them due to the design. The mechanic said that the ball joints should be alright for a while. No repairs or corrections were made at that time. On another occasion while driving 29 mph uphill, the left front ball joint cracked and dropped to the ground damaging the tie rod and ball joint assembly and the left front tire. The vehicle continued to travel for approximately 20 to 30 feet after the vehicle dropped to the ground and the driver lost directional control of the vehicle. This happened without warning. The vehicle was towed to the dealership. The dealer said that the other side was affected as well. The dealer repaired both front ball joints along with the tie rod assembly. Note: failed components are available for inspection upon request. (11/211/05) the consumer found the coolant crossover cracked on intake.

While driving the brake lines failed and had to be replaced. The owner came outside and saw the brake fluid on the ground and realized that the brake lines failed. The owner drove the vehicle with no brakes to the dealership and they repaired it. Then the owner realized that the brake lines were rusted. The left rear seat belt was replaced twice. The wiper motor, wiper switch, drivers side mirror switch and rotors were all replaced. The turn signal switch, driver window switch , tail light , catalytic converter were replaced. The consumer was told the ball joints and shocks were bad. The battery was replaced.