Steering Column problems of the 2011 Mercury Mariner

The contact owns a 2011 Mercury Mariner. While driving approximately 35 mph and attempting to make a turn, the steering ability seized. The vehicle struck a curb and was towed to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was being repaired at the owner's expense. The manufacturer was notified of the failure. The contact also stated that the vehicle was repaired last year per an unknown recall for the steering module. The VIN was unknown. The approximate failure mileage was 129,000.

I was driving my vehicle at a low rate of speed on a city street on 10/16/15 and as I turned a corner, about to pull into a driveway, there was a complete loss of power steering ! the vehicle was very difficult to control and it took all my strength in both arms to complete the turn and pull into the driveway safely. The vehicle was towed to crest Ford dealership in flat rock, mi and the diagnostic code they detected indicates they need to replace the entire steering column and is supposed to be covered under Ford's recall 14s05. Dave in their service department took what he described as "the first step" by sending an email to request that this repair service be performed under the recall. It was denied by Ford because a different code, also covered by this recall, was addressed by liberty Ford in brunswick OH on 5/11/15 (at which point they updated the power steering control module). I contact Ford customer service myself on 10/19/15 and was told that the "program had been closed" on my vehicle because service under the recall has already been performed. It's ridiculous that they aren't now going to service the additional problem that has occurred and is supposed to be covered by this recall!.