general problems of the 2011 Mercury Mariner

The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The vehicle was taken to an unknown dealer, where it was diagnosed with electric power steering system torque sensor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,968.

The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA campaign number: 14v284000 (steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had failed and needed to order in one and would cost $600 to replace. I did a VIN search on your data base, but it didn't show any recalls for this problem. However a google search showed a recall for my vehicle make, model and date of manufacturer and part of the Ford 14so5 recall. The information on your web site shows that Mercury Mariners manufactured prior to sept. 11, 2010 were affected. Mine was manufactured in August of 2010. According to the Ford notices as published on your web site my car should be part of that recall and should receive a software update that would prevent the steering assist from being turned off. The Ford dealer is refusing to do the update and sensor replacement for free since that recall doesn't show up under my VIN. Its funny, because my car is doing the exact thing the recall was for and fits the vehicle description and date of manufacture to qualify.

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent mechanic who diagnosed that the steering shaft torque sensor was faulty and need to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA campaign number: 14v284000 (steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 200,732.

I'm very upset and on the verge of tears! my steering wheel suddenly locked on me! I almost wrecked! this has happened a few times & I have no warning light on my dashboard.

Tl the contact owns a 2011 Mercury Mariner. While driving 45 mph, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact associated the failure with NHTSA campaign number: 14v284000 (steering). The vehicle was taken to k c motorsports (located at 2401 e 11th st, tulsa, ok 74104, (918) 599-0066) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 170,000.

Tl-the contact owns a 2011 Mercury Mariner. The contact stated that while driving approximately 60 mph. The steering ability became very hard. The contact decreased the speed and drove the vehicle to the residence. The vehicle was not taken to the dealer or an independent mechanic for a diagnosis. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 91,000. Bp.

Ford has not fixed the issue! vehicle was taken in do you do recall my previous owner and only software was updated pertaining to the power steering recall. It is not a software update issue. The torque sensor must be replaced. Ford will not cover nor reimburse this issue. Many other customers are having this exact same problem. The power steering assist goes out without warning and makes the vehicle very dangerous to drive. I was driving my vehicle this morning and out of nowhere the turning became very difficult.

Power steering assist will go out without warning causing the car to lose it's power steering and may even lock up totally. This has happened repeatedly since June of 2017 and has gotten progressively worse. We had to repair it in December of 2017 at a cost of $1500. 00.

I went to my mechanic with a steering problem, and it was part of the torgue sensor issues that was recalled. My car falls in those dates but there is no recall on my VIN for that part. And I don't get why.

Driving at 40 mph car stalls, pull over, car starts up engine lite on, (sat) take to dealer on mon (12/15/2014), explain to dealer, they call 3 hours later to say "purge valve needs to be replaced"ok this should be covered right? she says no! the cost to you will be $320. 33. I told her this is part of the emissions, it has to be, she said no its not! I purchased this car from this dealer 3 1/2 years ago, (bought is new) still underwarranty. . But this is not covered! the 800 number to fords blew me off! and said what the dealer says goes!>. Why did she suggest I call them then! (not good customer service) I was hoping for explanation! please help, this should be coverd. Look at your on line complaints about this! shame shame shame. Of course I paid it, I need my car! please note I was told that there were at 5 or more cars with the same/similar problem.