Dashboard Crack Problems of Mercury Milan

The contact owns a 2007 Mercury Milan. The contact stated that the passenger side dashboard was cracked and there was a deep split where the air bag was located. The contact received notification of NHTSA campaign number: 17v024000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was taken to tasca automotive group (1300 pontiac Ave, cranston, ri 02920, (800) 788-2114), but the part was not available for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000. VIN tool confirms parts not available.

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Takata recall. The contact owns a 2007 Mercury Milan. The contact stated that the dashboard had a crack near the air bags. The vehicle was not diagnosed or repaired. Contact received notification of NHTSA campaign number: 16v384000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 82,465. VIN tool confirms parts not available.

The contact owns a 2008 Mercury Milan. The contact stated that the dashboard was cracked starting on the passenger's side and over to the drivers side. The contact mentioned that the passenger's side air bag was located where the cracks was, which was a safety concern. The vehicle was taken to a dealer where it was advised that the entire dashboard needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 107,000.

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