Instrument Panel Problems of Mercury Mystique

The contact owns a 1996 Mercury Mystique. The parking lights on the front and rear of the vehicle along with the instrument panel lights were inoperative. The manufacturer stated that the VIN was not included in NHTSA campaign id number 99v103000 (exterior lighting:headlights:switch). The current and failure mileages were 138,552.

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The contact owns a 1998 Mercury Mystique. While driving various speeds, the contact noticed that the fuel gauge and speedometer displayed inaccurate readings. In addition, the warning lights on the instrument control panel flicker on and off sporadically. The contact also stated that he felt excessive heat underneath the instrument panel. A local mechanic stated that the electrical system was defective and they are currently in the process of repairing the vehicle. The manufacturer did not provide any assistance. The contact has pictures of the failed component. The failure mileage was 43,000 and current mileage was 48,000.

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: the contact stated while traveling various speeds, the overdrive activated on and off. The vehicle was taken to an independent repair shop, where a certified mechanic determined that either the inside or outside sensor of the automatic transmission was faulty. There was a NHTSA recall #98v233000, regarding the powertrain: automatic transmission: lever and linkage: floor shift. The manufacturer was contacted and determined that the vehicle was not included in the recall due to the VIN. Also, the clock light on the insrument panel went permanently out. The rear brake light located on top of the rear window would illuminate in a distorted pattern. The rear brake lights was made up of 9 Mini lights, and 3 lights would light up while braking. On other occasions, 4 or 5 lights would illuminate. There was a NHTSA recall #99v103000 regarding exterior lighting: headlights: switch. The vehicle was not included in the recall due to the VIN.

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Instrument panel cover is warped.

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: the contact stated that the vehicle's dash warped on 10/15/06 causing the windshield defroster vent cover to pop out of place. The vehicle was taken to the dealer shortly after and determined that a technical service bulletin 0346 with NHTSA item #10001899 had expired. The vehicle's dashboard was replaced on 04/17/06.

Instrument dash panel cover is , and has continued to peel back at the defrost vents at the windshield since 2003. It appears the glue had begun to fail. Each time I brought my car in for service my concerns and complaint of the dash board were largely ignored. Simply blown off to say it was not covered under the warranty. When asked if there had been any recall or widespread complaints I was told no to both questions. It was only recently I discovered on a government recall site there had actually been a customer service action offered to address this problem. I did not receive this notification. I am very dissatisfied to learn that not only wasn't I notified of this offer, my direct questions towards this concern produced answers that were inaccurate. This situation troubles me deeply as I prepare for the purchase of my next new car. I think. Is this the honesty ( or should I say lack of honesty from a car manufacturer ) as I decide what manufacturers vehicle and service will best satisfy my expectations as a new car consumer. My families are loyal customers and current owners of Ford, Lincoln, Mercury products. These include Lincoln continental, Ford explorer, Mercury Mystique , and Ford taurus. I was leaning towards the purchase of the 2009 Mercury mariner. In light of my current findings I'm not so sure I will still choose one of your vehicles. Having relatives who are currently long time employees of f,l,m, as well as retired family members from f,l,merc. I know that they too are considering purchase of new vehicles also in the near future. I really expect a response from someone in helping me resolve the issue I'm having. Dissatisfied consumer. Cynthia johnson-jerman.