Transmission Not Go Into Gear problems of the 2011 Nissan Rogue

On 11/3/18, I stopped my 2011nissan Rogue to let a friend out of the vehicle. I put the car in drive and nothing happened. The car would not go into gear. I had it towed to aaa the next day and they diagnosed the problem as the cvt transmission. They advised me to contact Nissan consumer affairs because this is a common problem they see with Nissans and consumer affairs would be able to help. I contacted Nissan consumer affairs on November 5 and "adam" was very understanding. He checked my VIN # and said that my vehicle was not specifically covered under the extended warranty, but that Nissan would still be willing to assist with the repair costs. He said I would have to have the vehicle towed to a Nissan service center and have a diagnostic done by them as a first step. I told him a diagnostic had already been done by aaa, but he said Nissan had to do it themselves in order to make the necessary repairs. I then had the car towed to sansone 66 in neptune city, NJ. I had another diagnostic done which confirmed that the problem was the cvt transmission. I then contacted Nissan consumer affairs again to advise them that the diagnostic was completed. They told me that a different department in Nissan consumer affairs would be contacting me the next day with information on how my problem was going to be resolved. I was then contacted by consumer affairs rep "quincy" on November 11. She advised me that she would be making the decision on how/if Nissan would be resolving my cvt problem. I asked her if she had received a copy of the diagnostic report from sansone so she could use that to render her decision. She said that she had not, but that her decision would in large part be based on "customer loyalty". I asked what she meant and was told that she was referring to past service history at Nissan dealers. She denied me any assistance with the repair.