Table 1 shows one common equipment related problems of the 2019 Tesla Model S.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Rear trunk power lift gate would not open. There is an emergency release on rear lift gate if someone is stuck in the car. Emergency release doesn't work, pulled on it multiple times and it is jammed doesn't move. So in an emergency you are stuck. Appeared today for first time. I have called Tesla to fix this issue. There are three beeps when the system malfunctions but a lot of good that does you if emergency release to open the lift gate doesn't work. Seems to be a common problem reviewing complaints on the internet. . . Not matter what it should release.
On 04jun2024 at approximately 1230 pm my husband loaded my 4 year old child into the car. He shut the door then tried to open the driver site door. At that time the inside the car was 93 degrees. The car shut off. Telsa customer support was contacted multiple times. My husband expressed the urgency multiple times that there was a child under 5 who was stuck. There was no urgency with telsa. We were told to contact 911 if we wanted to get our child out. There is no way to manually open the Tesla Model S door from the outside. At approximately 1300 911 was dispatched and the window was broken at 1330. The internal temperature of the car was approximately 110 f. She was assessed by the firefighers and determined that she did not need to go to the hospital for observation as my husband is a medical professional and her temperature was not severe enough to warrant observation. The sent a tow truck that arrived at approximately 1345. Tesla did expedite the tow truck. We were told multiple times there is absolutely no way to open an Model S door manually from the outside. And given no options. We informed them we were at our house and had multiple tools. However we were unable to break the window on our own and had to call 911. My car was at the dealership 23may2024 and shut down had not occurred prior to this, nor was this noted as a finding after the mainentance.
On Dec. 26, 2023, at approximately 6:30 pm while I was driving my 2019 Tesla Model S in fort lee, NJ. While navigating through congested traffic and executing a right turn from bridge plaza north to lemoine avenue south on a green light, the auto-pilot system was not using, my vehicle unexpectedly experienced sudden acceleration. Despite my immediate attempts to pump the brakes, the car failed to decelerate, resulting in a collision with a small bus at its rear side. Subsequently, the car continued at full speed, colliding with three additional vehicles before finally coming to a stop. Under such impact, no air bags opened. I would greatly appreciate further investigation and assistance in understanding the cause behind this sudden acceleration, as it not only endangered my safety but also resulted in damage to multiple vehicles. I do have a police report but cannot upload to this report, please let me know how to submit the report (fort lee police dept. Incident # I-2023-073265).
Nhts complaint entry 2020-08-07 narrative section: on two separate days while driving mid-morning or mid-day in a straight trajectory on smooth and level road surface and not braking both the driver's and the center console's display and touch panel, respectively, simultaneously turned completely black so as to display nothing, just a completely blank, black panel. The first occasion was on a highway at approximately 55 mph speed. The second occasion was on a residential street at approximately 40 mph speed. The displays returned in the same manner as from a system reboot. However, the system reboot appeared to occur independent of my efforts to induce a system reboot. I was holding down the two opposite side steering wheel buttons in the usual way for a system reboot, but there was no response within the expected interval of perhaps 10 to 20 seconds. The system rebooted within a minute, seemingly on its own, and all touch panel and display features appeared to return to normal. There was no corresponding auditory signal nor visual graphic before or after the incident. As immediately stopping was not practical during either incident I continued driving without loss of steering, accelerator or braking functions. My recollection is that the two incidents occurred a few days apart. The date provided is an estimate of the first occasion.
Electrical problem associated with software update 2019. 28. 2 320fbao. Downloaded update and following update one could hear solenoids opening & closing followed by left day time running light illuminating followed by right. Did a soft and hard reset and factory reset to no avail. Took car into service center and update removed and told to re enter update when home. Re installed update and same thing occurs. Spent over an hour trying to find a number to call to talk to someone about the problem. On chat line told to do another hard reset and then was disconnected. Attempted to reestablish a line of communication which is virtually impossible. Finally, sent an email asking for help and just received the proverbial we received your msg. Afraid to drive the car and worried that possible fire may occur. Tesla customer support is next to none. Occurrences were in the garage with and disconnected power, turned everything off and it still cycled through the dtrls coming on then off.