One problem related to wrecker and wheel lift devices has been reported for the 2016 Tesla Model X. The most recently reported issues are listed below.
The eye bolt the 2016 Tesla Model X that is use to load a Tesla on to a tow truck is defective. The loading manual is wrong as well. 08/24/2018 around 10 am mountain time in utah. The location was at service king in salt lake city, utah. Vehicle VIN # [xxx] 2016 Model X. The eye bolt used to load the vehicle on to a wrecker for transport is defective. The loading manual does not illustrate a safe method to load vehicle using this eye bolt. I was loading the vehicle via the instructions of the Tesla Model X manual and as soon as I got the vehicle to the spot to put a chalk behind wheel, the bolt broke and the vehicle came off the deck and almost ran over a kid working in the body shop. I got slightly injured trying to stop vehicle from hitting the wall. The body shop refuses to report this safety issue to Tesla. When I tried to report this to Tesla I was hung up on 2 times. When I tried to contact Teslas corporate office I got redirected back to the salt lake city service department 2 times where I got hung up on 2 time again. This a major safety issue that can and will cause a loss of life or serious injury. But yet Tesla has customer service personnel acting like this is a game. I was supposed to be contacted be a Tesla regional rep and never was. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).