Table 1 shows one common back over prevention related problems of the 2023 Tesla Model X.
| Problem Category | Number of Problems |
|---|---|
| Warnings problems |
My 2023 Tesla Model X began experiencing safety-related failures immediately after a Tesla software update. Right after the update, the vehicle’s cameras stopped functioning correctly and gps/navigation also stopped working properly. Since that point, subsequent Tesla software updates have failed to install successfully. Tesla diagnosed the issue as requiring replacement of the hw4 computer at my expense for approximately $4,500 because the vehicle is just outside warranty. I believe this may be a safety defect or a software-induced hardware failure because the malfunction began immediately after Tesla’s software update and affects safety-relevant vehicle functions, including camera-related visibility systems and vehicle localization. My VIN does not show an open recall, but this vehicle previously received completed Tesla software recall remedies related to camera/hw4 issues. I am filing this complaint because Tesla should investigate whether this failure is related to a broader hw4 defect pattern, software update defect, or inadequate recall scope. I am requesting investigation of failures involving camera function, gps malfunction, and repeated software update failure after an over-the-air Tesla update.
1. Tesla failed to adequately warn us that the 6 sensors in the front and back of the 2023 model have been removed. Comment from Tesla collision center team in carlsbad: "we both understand the calibration issue won’t be fixed overnight. A program should be in place to educate customers on the change from sensors to cameras. " 2. Objects and images in the rear camera are much closer than they appear and the camera sensors do not work properly. Where was this warning when we bought this car? from jared's Tesla service report: "there are certain feature limitations which can trigger warning messages and cause some inaccuracies when using this feature. Service engineering is aware of these issues and is working towards implementing improvements via future firmware updates. " 3. As a result of Tesla's failure to warn us, I relied on the rear camera and camera "sensors" and backed into the corner of my neighbor's open garage causing $6,322 in damage.
I have a 2019 Tesla model 3 with ultrasonic sensors and the parking assist system is great. I always feel like I can trust the system and the reported distances. My 2023 Tesla Model X has no ultrasonic sensors and the parking assist system is terrible. So many false positives and false negatives that I just ignore the system. I have to park just by my own eyes and judgement. This puts my own car, other cars and private property at increased risks of collisions.