Structure Problems of Tesla Model X

The contact owns a 2017 Tesla Model X. The contact stated that while driving and rolling up the front driver's side window, the exterior window lower chrome detached. The contact was able to grab the chrome piece before the chrome piece flew off the vehicle. The chrome piece was reinstalled on several occasions; however, the failure recurred while rolling up the window several times. A service center was contacted through the mobile app and provided an estimate for the part replacement. The vehicle was not repaired due to the cost. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

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The contact owns a 2016 Tesla Model X. The contact stated while the vehicle was parked, the contact’s wife attempted to open the driver’s side rear door however, the door failed to open as intended. The contact’s wife noticed a crushing sound. The driver’s side rear top door glass engaged with the fractured center spine trim and the driver’s rear door top glass simultaneously fractured. The vehicle was taken to the dealer where it was diagnosed with a fractured center roof trim. The contact was informed that the center spine roof trim and the driver’s side rear door glass need to be replaced. The vehicle was repaired. The contact was informed that the vehicle had been previously repaired under NHTSA campaign number: 24v615000 (structure); however, additional repairs were not covered under the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 106,900.

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The contact owns a 2023 Tesla Model X. The contact stated while driving at various speeds or attempting to start the vehicle, there was an abnormally strong foul odor coming from inside the vehicle. The contact stated the odor ceased after driving for 30 minutes. The vehicle was taken to a local dealer three times. The contact stated that the local dealer replaced the filters, and the contact was advised to turn off the air conditioner and turn it on while driving; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

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The contact owns a 2016 Tesla Model X. The contact stated that while driving at an undisclosed speed, the cover on the roof between the two falcon doors detached from the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 54,900.

The contact owns a 2016 Tesla Model X. The contact stated while driving approximately 60 mph, the roof trim detached from the vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20v710000 (structure) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 99,370.

The contact owns a 2016 Tesla Model X. The contact’s wife stated while driving 15 mph, she heard a sound coming from underneath the vehicle and the rear passenger’s wheel was bent outward from the subframe of the vehicle. The contact stated no warning light was illuminated. The vehicle was towed to the local dealer and it was diagnosed with needing the control arms to be replaced. The subframe assembly was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 77,900.

2016 Tesla Model X. Consumer writes in regards to NHTSA safety recall 20v-062 and 20v-710. The consumer stated the dealer would not honor the recall stating the vehicle was not experiencing the failure. The consumer stated the screen would black out randomly and the steering assist did not function properly. The vehicle was involved in an accident due to the failure. The vehicle had trim separation that would leak water that the dealer would not repair.

The eye bolt the 2016 Tesla Model X that is use to load a Tesla on to a tow truck is defective. The loading manual is wrong as well. 08/24/2018 around 10 am mountain time in utah. The location was at service king in salt lake city, utah. Vehicle VIN # [xxx] 2016 Model X. The eye bolt used to load the vehicle on to a wrecker for transport is defective. The loading manual does not illustrate a safe method to load vehicle using this eye bolt. I was loading the vehicle via the instructions of the Tesla Model X manual and as soon as I got the vehicle to the spot to put a chalk behind wheel, the bolt broke and the vehicle came off the deck and almost ran over a kid working in the body shop. I got slightly injured trying to stop vehicle from hitting the wall. The body shop refuses to report this safety issue to Tesla. When I tried to report this to Tesla I was hung up on 2 times. When I tried to contact Teslas corporate office I got redirected back to the salt lake city service department 2 times where I got hung up on 2 time again. This a major safety issue that can and will cause a loss of life or serious injury. But yet Tesla has customer service personnel acting like this is a game. I was supposed to be contacted be a Tesla regional rep and never was. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2018 Tesla Model X. While driving approximately 65 mph, the vehicle suddenly began to drift from side to side. Later, a scraping noise was present coming from the vehicle. While attempting to drive, the vehicle suddenly would not move. Upon inspection, the contact discovered that the front passenger wheel had separated from the vehicle and made contact with the wheel well. The vehicle was towed to an independent mechanic and repaired. The cause of the failure was not determined. The manufacturer was notified of the failure. The dealer was not contacted. The failure mileage was 7,800. The VIN was unknown.

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